Exceptional Customer Service Jobs in Washington DC

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Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Director Partnership & Alliances-Global Partner Accounts

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 19, 2024

Thomson Reuters is establishing a Global Partnerships & Alliances Team to strengthen collaboration with strategic partners. The new Director, Partnerships & Alliances - Global Partner Accounts role will lead large global partner accounts, focusing on strategic growth, governance, and innovation. The role involves defining OKRs, developing global account strategies, identifying growth opportunities, and collaborating with marketing teams.

Intelligence Operations Advisor

Company: Amentum

Location: Washington DC

Posted Dec 18, 2024

Amentum is seeking Intelligence Operations Advisors to support their Client in the Northern Virginia area. The position requires a Bachelor's degree and at least 12 years of relevant professional experience. Familiarity with cable writing, classified databases, and targeting tools is required. Strong briefing and writing skills, as well as the ability to work well with teams or individually, are also necessary. A high level of US Government clearance is required at the time of application. Desired qualifications include customer operations certification, overseas experience, and experience in Intelligence Operations Analysis, Support to Field Operations, and identifying targeting leads through the exploitation of all-source databases.

Senior Intelligence Mission Analyst

Company: Redhorse

Location: Washington DC

Posted Dec 18, 2024

Redhorse Corporation is seeking a highly experienced Senior Intelligence Mission Analyst to join their team. The role involves supporting senior-level Department of Defense decision-making by conducting data-driven studies and assessments. The analytical expertise required will help evaluate the performance and effectiveness of critical intelligence capabilities. The work location is at the Pentagon in Arlington, VA.

Nurse Practitioner Family Medicine (Providence Medical Group - Northwest Washington)

Company: Providence

Location: Everett, Washington

Posted Dec 19, 2024

Providence Medical Group in Mill Creek, Washington is seeking an experienced Family Medicine Nurse Practitioner for a full-time outpatient role. The position offers a competitive compensation package between $129,480 and $147,680 per year, comprehensive benefits, and a healthy work-life balance. The clinic in Mill Creek, a scenic Pacific Northwest community, features an on-site pharmacy, social workers, and a care manager. Providence Medical Group, a nationally recognized healthcare organization, is known for its compassionate care and advanced technology.

Technology Sales Engineer - Automation

Company: IBM

Location: Washington, DC

Posted Dec 19, 2024

IBM is seeking a Brand Technical Specialist to work closely with clients, developing relationships, understanding their needs, and showcasing IBM's industry-leading solutions. The role involves creating strategic plans for clients, designing IBM Automation solutions, delivering proof of concepts, and building credibility and trust. The ideal candidate should have exceptional interpersonal and communication skills, and preferably have expertise in the Automation market.

Cyber Incident Manager

Company: BCMC

Location: Washington DC

Posted Dec 17, 2024

BCMC is seeking a Cyber Incident Manager to support a US Government customer in providing onsite incident response to civilian Government agencies and critical asset owners who experience cyberattacks. The role involves investigating breaches, developing mitigation plans, and assisting with service restoration. The ideal candidate should have US Citizenship, an active TSSCI clearance, and be able to obtain DHS Suitability. They should have 5+ years of directly relevant experience in cyber incident management or cybersecurity operations.

Senior Systems/Hardware Engineer

Company: Azenta Life Sciences

Location: Washington DC

Posted Dec 17, 2024

The text describes a job posting for a Senior Systems Hardware Engineer at Azenta Life Sciences. The company is a global leader in the life sciences space with a focus on automated bio sample management solutions and genomic services. The role involves leading and contributing to hardware design, including complex electromechanical mechanisms and drive systems, from initial concept to manufacturing and field support. The position is individual contributor level with opportunities for mentoring and growth into a management role.

Azure IaaS Engineer

Company: CACI International Inc

Location: Washington DC

Posted Dec 17, 2024

CACI is seeking an experienced Azure IaaS Engineer to be part of a dynamic team designing, implementing, and transitioning a government customer to the Microsoft Azure platform. The candidate will be responsible for operational support and service delivery of managed enterprise services, working on service delivery initiatives that improve availability and performance. The role requires expert knowledge of Windows Server Operating Systems deployed in Azure IaaS, SaaS, PaaS, strong scripting and PowerShell skills, and experience managing the Azure platform using Intune. The candidate should have ITILv3 or v4 Foundations certification, previous DHS or DoD experience, and other handson Microsoft Windows administrator certifications.

Passport Support Associate III

Company: CGI

Location: Washington, DC

Posted Dec 19, 2024

CGI Federal is seeking experienced Support Associates for the Special Issuance Agency. The role involves operating equipment, preparing and mailing passport documents, and interfacing with applicants. Required qualifications include a Bachelor's Degree, general office experience, proficiency in Microsoft Office, and the ability to maintain accuracy and security awareness. US citizenship and Public Trust clearance are mandatory. CGI offers benefits and a collaborative work environment.

Host-Based Security Systems (HBSS) Engineer and Administrator

Company: Leidos

Location: Washington, DC

Posted Dec 19, 2024

Leidos is seeking a Host-Based Security Systems (HBSS) Engineer and Administration professional for a role at the Washington Navy Yard. The successful candidate will work as part of a team to install, configure, and maintain HBSS systems, as well as evaluate and recommend new technologies. Key responsibilities include managing HBSS software, monitoring for intrusions, providing system requirements development, and conducting advanced technical analyses. The ideal candidate will have active Top Secret clearance with SCI eligibility, 2+ years of HBSS experience, and expertise in HBSS ePO and associated products. Preferred qualifications include DOD 8570 IAT III, RedHat Enterprise Linux experience, and VMware/MS Hypervisor/RedHat VM Manager virtualization experience.

Application Suite Technical Lead

Company: Leidos

Location: Washington DC

Posted Dec 18, 2024

The Leidos National Security Sector is seeking an experienced Application Suite Technical Lead for a critical Intelligence Community customer. The role involves leading a team to design and develop a new comprehensive microservice-based application suite for the customer. The ideal candidate should be proficient in both frontend and backend development and have experience in fostering collaboration between teams. The position requires leadership, a hands-on approach to researching, developing, deploying, and achieving government authority to operate. The role is in anticipation of an upcoming contract award.

Program Support Coordinator

Company: Technical Assent

Location: Washington DC

Posted Dec 17, 2024

This job posting is for a Consultant position supporting a Federal government client. The role involves researching, preparing, and delivering high-quality solutions, working as part of an innovative team. The successful candidate will have experience in supporting high-priority projects, organizing meetings, conducting site visits, and providing guidance on implementation challenges. The position is remote with some travel expectations.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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