Exceptional Customer Service Jobs in Washington DC

84,942 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

DevSecOps Engineer- Threat Management

Company: Salesforce

Location: Washington DC

Posted Dec 17, 2024

Salesforce is seeking skilled Security Engineers to join their DnR Threat Management Team for the initial migration and long term management of their security information and event management SIEM infrastructure. The role involves overseeing the log data migration process, ensuring seamless integration of logs, maintaining system performance and security posture, and daily ongoing development and security operations of the Google Chronicle Platform SIEM. The position requires 35 years of experience in information security with a focus on security engineering and analysis, handson experience with SIEM platforms, strong understanding of security principles, threat detection techniques, and incident response procedures, proficiency in scripting languages such as Python and Java, excellent communication skills, and adaptability to learn new technologies and methodologies in a fast-paced environment.

Customer Success Manager

Company: Merlin International

Location: Washington DC

Posted Dec 17, 2024

Merlin Group is a network of companies that invests in, enables, and scales technology companies with disruptive cyber solutions. They aim to accelerate time to revenue for cyber companies and make cyber innovations more accessible to the US Government and critical infrastructure markets. They are looking for a Customer Success Manager to ensure long-term success and satisfaction of customers by building strong relationships, understanding their needs, and driving value through effective use of their products and services.

Senior Account Executive – HR Transformation (Federal Sector)

Company: Groundswell

Location: Washington DC

Posted Dec 17, 2024

Groundswell is a premier technology integrator committed to solving complex federal agency challenges. They are seeking a Senior Account Executive with HR transformation experience and federal sector sales skills to lead transformation initiatives, nurture client relationships, and identify growth opportunities. The role involves strategic insights, sales management, project leadership, and collaboration with the Workday sales team.

Accounts Receivable Specialist

Company: B.F. Saul Company

Location: Washington DC

Posted Dec 17, 2024

Saul Centers Inc is a real estate investment trust that operates and manages a portfolio of community and neighborhood shopping centers and office properties. The company's primary strategy is to grow through renovations and expansions of its shopping centers. The company offers competitive benefits and perks, including health insurance, 401k with company match, paid time off, and bonus incentives. The company is looking for an Accounts Receivable Specialist with 3-5 years of relevant experience. The position involves processing daily lockboxes, monitoring and recording tenant cash receipts, and assisting with moving checks to correct tenant accounts. The company offers equal opportunity and is an equal opportunity employer.

Senior UX Engineer

Company: ATPCO

Location: Washington DC

Posted Dec 17, 2024

The job description is for a Senior UX Engineer at ATPCO. The role involves driving frontend development on key applications, delivering innovative prototypes, and designing components for ATPCO's in-house design system. The role also requires advocating for end-users, advising and collaborating with designers and UX researchers, and writing documentation and automated tests. The qualifications include 5+ years of experience in frontend engineering, expertise in JavaScript, Typescript, HTML, CSS, and modern JavaScript frameworks. The role also requires experience with contemporary design system principles, tools, and developing applications on a public cloud. The salary range is $102,000 - $114,000.

Account Executive - Boost Mobile

Company: EchoStar

Location: Washington DC

Posted Dec 17, 2024

The text is about DISH, a company that has been in the connectivity business for over 40 years. They offer various services including satellite television, livestreaming, on-demand programming, smart home installation, mobile plans, and products. They are also building America's First Smart Network. The Retail Wireless team is redefining consumer expectations through new platforms, business models, and ways of thinking. They are emerging as the nation's fourth facilities-based wireless carrier and a disruptive force in the market.

Senior Account Executive – Low Code

Company: Groundswell

Location: Washington DC

Posted Dec 17, 2024

Groundswell is a premier technology integrator seeking a sales leader to expand their sales capability and presence in the Federal sector, with a focus on selling Appian-based services and solutions. The ideal candidate is a seasoned sales leader with deep expertise in business development and a proven track record of selling consulting services in the Federal sector.

Senior Solution Architect

Company: Axxum Technologies

Location: Washington DC

Posted Dec 17, 2024

The text describes a job posting for a Senior Solution Architect position at Cycurion Inc. The role involves designing and implementing innovative solutions that integrate Salesforce with Azure, collaborating with cross-functional teams, and ensuring high performance, security, and scalability. The ideal candidate should have a strong background in programming languages and cloud platforms, as well as excellent problem-solving skills and communication abilities.

Computer Hardware PhD Researcher

Company: University of Southern California

Location: Washington DC

Posted Dec 17, 2024

The University of Southern California's Information Sciences Institute (ISI) is seeking a Computer Hardware PhD Researcher to work on developing new hardware solutions for problems of national importance. The position is based in Arlington, VA and offers hybrid work options. The Researcher will collaborate with peers, propose innovations, develop prototypes, and publish results in top-tier conferences. They will also have opportunities to use ISIs resurgent MOSIS 20 service and collaborate with the Application-Specific Intelligent Computing Lab.

Data Scientist

Company: MAXISIQ

Location: Washington DC

Posted Dec 17, 2024

MAXISIQ is seeking a Data Scientist with experience in data management applications, programming skills, and knowledge of ICQL. The position is full-time and located in McLean, VA. The company, MAXISIQ IOMAXIS dba MAXISIQ, has been advancing the state of Cyber RDTampE since 2006, bringing together industry expertise in software, hardware, communications, and security.

Global Commercial Launch Services Director

Company: Rocket Lab

Location: Washington DC

Posted Dec 17, 2024

Rocket Lab is a global leader in launch and space systems, building and launching rockets and satellites for various customers, including government and commercial sectors. The company's Electron rocket has been reliable and frequently launched, and their next rocket, Neutron, will enable mega constellations of the future. Rocket Lab's business development team connects customers with mission solutions and works closely with them to understand their needs and develop tailored solutions. The Global Commercial Launch Services Director is responsible for capturing commercial revenue, business development, and sales to enable Rocket Lab's sustained operations and growth. The role requires a Bachelor's degree in engineering or business discipline, 12+ years of experience in the aerospace industry, and experience with proposal development and business capture.

Linux System Administrator - US Citizenship & TS/SCI Required Poly Required

Company: cFocus Software Incorporated

Location: Washington DC

Posted Dec 17, 2024

The job posting is seeking a Linux System Administrator with a minimum of a Bachelor's degree in Computer Science or a related field, and at least 7 years of experience with Linux, ELK Stack, and Splunk. The candidate must have an active TSSCI CI Poly clearance and DOD 8570 Level II Security+ certification. The duties include systems administration of the Enterprise Cross Domain Service ECDS system, experience with project long-range requirements for database administration and design, and recommending system improvements.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

Related Pages