Exceptional Customer Service Jobs in Washington DC

84,942 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

MECHANICAL ENGINEER

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 07, 2024

This is a public notice flyer for anticipated vacancies in the Department of the Navy. Interested applicants must follow specific application instructions, as applications won't be accepted through the flyer. The position requires US citizenship, federal employment suitability, direct deposit participation, and successful E-Verify check. New hires must obtain security clearances. The role involves potential travel to CONUS and OCONUS, and requires an interim/final security clearance. Specialized experience in mechanical analysis and design for Naval ships or submarines is necessary. The position is part of the DoD Civilian Acquisition Workforce Personnel Demonstration Project, with a salary cap at GS-15, step 5, currently $185,824.

Health Insurance Specialist

Company: Department of Health and Human Services - Centers for Medicare & Medicaid Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This job posting is for a Health Insurance Specialist position in the Department of Health & Human Services, Centers for Medicare & Medicaid Services, Office of Legislation. The role involves providing comprehensive information and analysis on complex Medicare policies. The position requires U.S. citizenship, a background check, and at least one year of specialized experience equivalent to GS-14 in the Federal government. This includes working with Congress on Medicare legislation, producing written documents on technical issues, and conducting policy analysis. The role offers a competitive benefits package and flexible working arrangements.

Attorney Advisor-EXC

Company: Other Agencies and Independent Organizations - Pension Benefit Guaranty Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The text describes a job opening in the Office of Equal Employment Opportunity (OEEO) at the Pension Benefit Guaranty Corporation (PBGC). The role requires U.S. citizenship, a J.D. degree from an ABA-accredited law school, and bar membership. Applicants must have at least one year of specialized experience in preparing legal documents and making authoritative recommendations on civil rights discrimination cases. They must also submit a writing sample demonstrating legal analysis. The job involves a 2-year trial period, a PIV process, and a Declaration for Federal Employment. Veterans and individuals with disabilities are encouraged to apply.

BUSINESS DEVELOPMENT SPECIALIST

Company: Other Agencies and Independent Organizations - Export-Import Bank of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This job announcement details requirements and conditions for a position, including U.S. citizenship, background checks, and a probationary period. It specifies specialized experience needed, alternatives like education or combined experience, and resume formatting guidelines. The announcement also covers education accreditation, political appointee disclosure, CTAP/ICTAP eligibility, veterans' preference, Selective Service registration, reasonable accommodation for disabilities, and ethical standards. It mentions a comprehensive benefits package for federal employees.

FACILITIES OPERATIONS SPECIALIST

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The text describes the core values of an agency, which include teamwork, integrity, excellence, and service. The agency is committed to partnering across all levels and organizational boundaries for mission accomplishment, adhering to the highest legal and ethical principles, providing unrivaled defense intelligence expertise, and prioritizing the welfare of the nation and commitment to the mission. The agency requires U.S. citizenship, a thorough background inquiry, and completion of various tests and investigations for employment. Qualifications include experience in managing maintenance programs, conducting surveillance activities, and performing maintenance or construction work. The agency offers a comprehensive benefits package to its employees.

GENERAL ENGINEER

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The text outlines the core values of an agency, which include teamwork, integrity, excellence, and service. It details the requirements for employment, including U.S. citizenship, drug test, and security investigation. The qualifications section lists assessment factors and highly desired skills for a position, such as analyzing customer requirements, conveying information clearly, and directing facility programs. The basic requirements for the role involve a professional engineering degree or a combination of education and experience. The text also mentions various provisions for additional experience and training for graduates of professional engineering curricula. It concludes with information about conditions of employment, benefits, and eligibility for federal positions.

MANAGEMENT AND PROGRAM ANALYST

Company: Department of the Navy - Secretary of the Navy Offices (SECNAV)

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 07, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow specific application instructions, as responses to the flyer won't be accepted. The notice details requirements such as US citizenship, federal employment suitability, direct deposit, E-Verify, and security clearances. Specialized experience in procurement, human capital actions, training analysis, document development, and Microsoft applications is required. The position may involve travel and telework. Federal benefits are offered, and the role is eligible for part-time, substantial, or ad-hoc telework.

CYP Cook

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Dec 07, 2024

The Child and Youth Program (CYP) Cook position involves food preparation and service tasks for the CYP, potentially extending to the School Age Care (SAC) Program. The role requires a valid food handlers' card, successful E-Verify check, pre-employment physical, immunizations, and background checks. Qualifications include knowledge of food handling, preparation principles, sanitation standards, and recipe development. A high school diploma or equivalent is required. The position is part of a drug-free federal workplace, with strict policies against illegal drug use.

Sanctions Regulations Advisor

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This job posting is for a Sanctions Regulations Advisor position at the Departmental Offices, Terrorism and Financial Intelligence, Office of Foreign Assets Control (OFAC)- Regulatory Affairs Division. The role involves shaping and implementing high-priority national security and foreign policy sanctions initiatives. Key requirements include U.S. citizenship, successful completion of a background investigation, and compliance with federal ethics laws. Specialized experience is required, ranging from GS-12 to GS-14, involving drafting, reviewing, and analyzing U.S. economic sanctions programs, and effective communication of substantive and technical issues. The position offers competitive salaries, bonuses, incentive awards, and a comprehensive benefits package including health insurance, retirement programs, and flexible work schedules.

Secretary (OA)

Company: Department of the Treasury - Internal Revenue Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The Office of Chief Counsel, IRS, is recruiting dedicated individuals to serve taxpayers with integrity and correct interpretation of revenue laws. The role involves office automation skills, responding to inquiries, maintaining calendars, screening calls, and managing files. No educational requirement is specified, but extensive experience is necessary. The position offers telework opportunities, flexible schedules, and a comprehensive benefits package. However, it requires a 1-year probationary period, a PIV process, and enrollment in Continuous Vetting, including FBI's Rap Back service.

TRAINING INSTRUCTOR

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The text outlines the core values of an agency, which include teamwork, integrity, excellence, and service. The agency is committed to partnering across all levels and organizational boundaries for mission accomplishment, adhering to the highest legal and ethical principles, providing unrivaled defense intelligence expertise, and prioritizing the welfare of the nation and commitment to the mission. The agency is seeking applicants who can make insightful decisions, adapt to changing requirements, maintain professional relationships, and deliver high-quality training. Applicants must be U.S. citizens and undergo a thorough background investigation. The role requires either undergraduate and graduate education in a relevant field or equivalent experience in instruction and training.

Secretary (OA)

Company: Department of the Treasury - Internal Revenue Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The Office of Chief Counsel, IRS, is recruiting dedicated individuals to serve taxpayers with integrity and correct legal advice. The role involves office automation skills, responding to inquiries, maintaining calendars, screening calls, and managing files. No educational requirement is specified, but extensive experience is necessary. The position offers telework opportunities, flexible schedules, and a comprehensive benefits package. However, it requires a 1-year probationary period, a PIV process, and a background investigation.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

Related Pages