Exceptional Customer Service Jobs in Washington DC

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Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

CUSTODIAL WORKER (JANITOR)

Company: Department of the Air Force - Air Mobility Command

Location: Fairchild AFB, Washington Fairchild AFB, Washington

Posted Dec 06, 2024

The text describes a job opening for a cleaning position at the 92 Force Support Squadron, Fairchild Inn, Fairchild AFB, WA. The role involves maintaining lodging facilities in a clean and orderly manner, including vacuuming, sweeping, mopping, stripping, scrubbing, waxing, and polishing floors using industrial equipment. This is a flexible (intermittent) position with hours ranging from 0-40 per week. The job requires experience in using cleaning solutions, operating powered cleaning equipment, and performing a full range of cleaning duties. Physical requirements include lifting heavy objects, standing for long periods, and completing a pre-employment physical and NACI. The working conditions involve indoor and occasional outdoor work, exposure to strong cleaning agents, and potential risks of falls.

Supervisory Accountant (Manager, Internal Review Division)

Company: Department of the Treasury - Bureau of Engraving and Printing

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This job posting is for a Supervisory Accountant (Manager, Internal Review Division) position at the Bureau of Engraving and Printing (BEP). The role involves directing the Internal Review Division, Office of Compliance, in evaluating the BEP's internal control structure and management systems. The position requires one year of specialized experience at the GS-13 level, equivalent to the GS-14 grade level, in financial management, policy development, and internal controls. The ideal candidate must have a degree in accounting or a related field, or an equivalent combination of education and experience. A thorough background investigation is required for new hires. The position offers comprehensive benefits, telework opportunities, flexible work schedules, and more.

Cook

Company: Department of the Navy - Commander, Navy Installations

Location: Everett, Washington Everett, Washington

Posted Dec 06, 2024

The Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC) is seeking a food service worker at All American aboard Naval Station Everett, WA. The role involves preparing and serving food, maintaining cleanliness, and adhering to safety protocols. The position requires a Food Handlers Certificate, completion of a 18-hour food managers safety course, and the ability to lift up to 50lbs. Qualifications include recipe following, understanding of sanitation procedures, and operation of kitchen equipment. A high school diploma or equivalent is required. The role offers a comprehensive benefits package and a drug-free workplace.

INTERDISCIPLINARY ENVIRONMENTAL ENGINEER/PHYSICAL SCIENTIST

Company: Department of the Navy - Naval Facilities Engineering Systems Command

Location: Bangor, Washington Bangor, Washington

Posted Dec 06, 2024

This is a public notice flyer for anticipated vacancies. It outlines the application process, conditions of employment, and qualifications required. These include US citizenship, federal employment suitability, direct deposit, E-Verify, driver's license, security clearance, travel capabilities, ethics orientation, and professional engineering registration. The role involves environmental permitting, compliance monitoring, recordkeeping, regulatory reporting, and fieldwork. A professional engineering degree or equivalent experience is necessary. The position may require travel to CONUS and OCONUS, and the wearing of personal protective equipment.

Government Information Specialist (FOIA Analyst)

Company: Department of Justice - Office of Justice Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The U.S. Department of Justice (DOJ) is seeking a FOIA Analyst for the Office of Justice Programs (OJP), Office of the General Counsel. The role involves handling a full range of Freedom of Information Act (FOIA) and Privacy Act (PA) requests, responses, and related compliance matters. U.S. Citizenship is required, and the position requires a 1-year trial period. No specific education requirement is stated. The role is for a term of four years and may not be extended. The position is located in Washington, D.C., and requires at least four days of physical reporting to the OJP office per bi-weekly pay period.

Physician (Geriatric Medicine)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 06, 2024

VA Puget Sound Health Care System is inviting applications for a full-time Geriatric Medicine specialist to serve as Medical Director of their Geriatrics and Extended Care Service. The successful candidate will also serve as faculty for Madigan Army Medical Center's geriatric medicine training rotation and hold clinical privileges at VAPSHCS.

Physician Assistant

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 06, 2024

This job posting is for a Direct Hire Authority (DHA) position at Madigan Army Medical Center in Tacoma, WA. The role is for a certified Physician Assistant with a minimum of one year of experience. Requirements include successful completion of the NCCPA examination, current license, and ability to obtain necessary certifications. The position involves working irregular hours, including evenings, weekends, and holidays, and may require immunization screening and drug testing. The role is designated as mission essential and requires a commitment to work during emergencies.

MRI Technologist - Capitol Hill/Seattle - Full-Time

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Dec 06, 2024

The job posting is for a Radiologic Technologist position, emphasizing a commitment to employees with competitive wages and a recent 9% increase. The role involves providing quality patient imaging, specifically for MRI, ensuring patient safety, and maintaining equipment. Key responsibilities include diagnostic testing, customer service, patient and employee safety, general behavior, and adherence to regulatory policies. Basic qualifications include a high school diploma, certification as a Radiologic Technologist in Washington and from the American Registry of Radiologic Technologists, and Basic Life Support certification. Preferred qualifications include expertise in procedures, strong communication skills, and knowledge of radiation safety and infection control practices.

SURFACE MAINTENANCE MECHANIC

Company: Department of the Army - Army National Guard Units

Location: Sedro Woolley, Washington Sedro Woolley, Washington

Posted Dec 06, 2024

The Washington Army National Guard is seeking a Title 32 Excepted Service Bargaining Unit Technician for a SURFACE MAINTENANCE MECHANIC position in Sedro-Woolley, Washington. The appointment is temporary, excepted service, and is advertised as ENLISTED. The role requires military grades E4-E6 and compatible military assignments 91,88,12. Applicants must have experience or training in diagnosing, repairing, overhauling, and modifying complex vehicles, equipment, and systems. High School Diploma or GED is required. The position is indefinite, and military technicians are ineligible for enlistment, retention, and student loan repayment bonuses. The WA National Guard is an equal opportunity employer.

Associate Deputy Principal Legal Advisor for Enforcement and Litigation

Company: Department of Homeland Security - DHS Headquarters

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text describes a job posting for the position of General Counsel at the Department of Homeland Security (DHS). The role involves serving as the chief legal advisor to the Secretary of DHS, with final authority for legal policy determinations. The incumbent will also serve as the Associate Deputy Principal Legal Advisor for Enforcement and Litigation, Office of Principal Legal Advisor (OPLA), U.S. Immigration and Customs Enforcement (ICE). The job requires U.S. citizenship, registration for Selective Service (for males born after 12/31/1959), a pre-employment drug test, and the ability to obtain/maintain a Top Secret/Special Compartmented Information (TS/SCI) security clearance. The applicant must possess a professional law degree and be an active member of a state bar. The application process involves addressing Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs), with a focus on leadership, results-driven performance, business acumen, building coalitions, and technical expertise in immigration law and procedures.

Senior Social Worker (Mental Health - Inpatient Psychiatry)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Dec 06, 2024

This job posting is for a Social Worker position in the U.S. Department of Veterans Affairs. The role is eligible for the Education Debt Reduction Program (EDRP), offering up to $200,000 in student loan reimbursement. Applicants must be U.S. citizens, proficient in English, and meet specific eligibility requirements. A master's degree in social work from a CSWE-accredited school is required, along with state licensure at the advanced practice level. The position involves specialized interventions, treatment modalities, and consultation. It also requires participation in vaccination programs, including COVID-19. Federal benefits are offered, including comprehensive healthcare and retirement plans.

Supervisory Librarian (Head, Paper Conservation Section)

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text describes a supervisory, non-bargaining unit position in the Paper Conservation Section of the Library of Congress. The position involves leading a diverse workforce, applying preservation and conservation principles, and planning and executing related programs. The salary range is based on the Washington, D.C., Metropolitan area. Relocation expenses are not authorized. The Library of Congress is an equal opportunity employer, and applicants must meet certain conditions of employment, including passing a personnel security/suitability investigation. The position does not require a specific education qualification.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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