Exceptional Customer Service Jobs in Washington DC

84,942 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Dental Assistant

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This job posting details a position eligible for the Education Debt Reduction Program (EDRP), offering reimbursement for student loans. The role requires U.S. citizenship, English proficiency, and various qualifications including experience or education in dental assisting. Certification in radiologic procedures is mandatory, and DANB certification is highly desirable. The position involves light physical tasks and requires standing, walking, and use of fingers. It's a non-competitive excepted service position, offering comprehensive federal benefits. Full vaccination against COVID-19 is mandatory for VHA health care personnel.

Clinical Psychologist

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 06, 2024

The text describes a job opening at the Defense Health Agency, Army Medical Center Madigan, specifically within the Traumatic Brain Injury Clinic and Intrepid Spirit Center, Physical Performance Service Line, located in Tacoma, Washington. This is a Direct Hire Solicitation. The role requires a Doctoral Degree in Clinical Psychology, one year of specialized experience in providing psychometric services and psychological assessments for traumatic brain injuries and PTSD, and a current, active, unrestricted clinical license to practice Psychology independently. The position is subject to various conditions including a suitability or fitness determination, background investigation, immunization screening, and a pre-employment physical examination. The role also involves potential severe weather conditions work and lifting up to 50 lbs.

Supervisory Librarian (Head, Hispanic Reading Room)

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 05, 2024

The text describes a supervisory, non-bargaining unit position in the Hispanic Reading Room, Latin American, Caribbean and European Division, General and International Collections Directorate, Researcher and Collections Services. The position description number is 458791, and it's located in Washington, D.C. The salary range reflects locality pay adjustment for the area. The supervisor must lead staff towards meeting the Library's vision, mission, and goals, demonstrating skills like supervising, motivating, and leading a diverse workforce, knowledge of reference practices, and library programs. Applicants must have a graduate degree in library science or equivalent experience. The Library of Congress is an equal opportunity employer, offering comprehensive benefits and a one-year probationary period for new appointees.

Natural Resources Management Specialist

Company: Department of the Army - United States Army Installation Management Command

Location: Yakima County, Washington Yakima County, Washington

Posted Dec 06, 2024

The text describes a job opening for a STEM position with the US ARMY IMCOM at Joint Base Lewis-McChord - YTC, Directorate of Public Works. The position is a Direct Hire Authority (DHA) solicitation, requiring a Tier 1, Non Sensitive, Low Risk background check. Qualifications include a degree in biological sciences, agriculture, natural resource management, chemistry, or related disciplines, or a combination of education and experience. Specialized experience is required, including ensuring compliance with the National Environmental Policy Act for natural resources, providing written plans for resource management, conducting inspections, and providing guidance to managers. The job offer includes a comprehensive benefits package, but selection is subject to Department of Defense referral system for displaced employees.

Maintenance Helper

Company: Department of the Navy - Commander, Navy Installations

Location: Pacific Beach, Washington Pacific Beach, Washington

Posted Dec 06, 2024

The text describes a job opportunity at the Pacific Beach Facility, which involves performing maintenance and repair tasks in various trades such as plumbing, carpentry, painting, and electrical repairs. The role requires a valid driver's license, potential weekend and holiday work, and lifting up to 45 pounds. The incumbent must have knowledge in general carpentry, painting, and basic shop machines. The position offers a comprehensive benefits package as part of a U.S. government career. The announcement is subject to bi-weekly review of applicants starting November 15, 2024, and participation in Direct Deposit is mandatory within the first 30 days.

Legislative Affairs Officer

Company: Judicial Branch - Administrative Office of the U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text describes the Legislative Affairs Officer position in the Office of Legislative Affairs (OLA). The OLA handles the Judiciary's legislative liaison activities with Congress, governmental entities, and private sector organizations. The role requires active bar membership, post J.D. experience, and specialized experience in Congress's political, administrative, and legislative processes. Applicants must also possess a law degree from an ABA-accredited law school. The position necessitates FBI fingerprint-based national criminal database check, public trust suitability check, and E-Verify employment verification. New employees must complete direct deposit setup and may undergo a trial period. Non-citizens must provide proof of work authorization.

Visitor Assistant

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 06, 2024

The U.S. Capitol Visitor Center (CVC) is hiring for a position that involves welcoming visitors from around the world for tours of the Capitol, educational programs, and congressional events. The role is supported by 200 employees across five divisions. Requirements include passing a drug test and background check, meeting specialized experience criteria, and being a U.S. citizen or eligible non-citizen. The position offers a comprehensive benefits package including health insurance, retirement system, paid holidays, sick and annual leave, life insurance, and training opportunities.

Health Technician (Ophthalmology)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Dec 06, 2024

The Health Technician (Ophthalmology) role involves performing complex diagnostic procedures for eye clinic providers. Requirements include U.S. citizenship, English proficiency, and relevant experience or education. A certification as a Certified Ophthalmic Assistant (COA) is mandatory. The position involves a probationary period, background check, physical examination, and vaccination requirements. The full performance level is GS-8.

Maintenance Worker

Company: Department of the Army - United States Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Dec 06, 2024

This job posting is for a Maintenance Worker position with the US ARMY IMCOM at Joint Base Lewis-McChord, WA. The role involves carpentry, painting, and installation of various items. Physical effort is required, including lifting up to 50 pounds. Working conditions can be challenging, with exposure to harsh weather, noise, and potential hazards. No specific education requirement is stated. Benefits include a comprehensive package, salary negotiation, and potential student loan repayment. The position is subject to a background investigation and physical examination.

Head of Strategy & Planning, Product

Company: MassMutual

Location: Washington DC

Posted Dec 06, 2024

The text is about MassMutual's search for a Head of Strategy and Planning to join their Product team. The role involves driving product innovation, agility, and change, as well as transforming and modernizing product manufacturing processes. The candidate will collaborate with various teams, coordinate with the senior leadership team, and assist in developing innovative and profitable strategies. They will also be responsible for managing talent, developing a winning culture, and leading change management efforts.

ELECTRICAL ENGINEER

Company: Department of the Navy - Naval Facilities Engineering Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 05, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow the 'How to Apply' section. Requirements include US Citizenship, federal employment suitability, direct deposit, E-Verify, and current Professional Engineer (PE) registration. The position may require travel and is covered under the Defense Acquisition Workforce Improvement Act. Qualifications include specialized experience in electrical engineering, with a selective placement factor for PE registration. The position is subject to the Department of Defense Priority Placement Program.

Maintenance Worker

Company: Department of the Army - United States Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Dec 06, 2024

The text describes a job opening for a Maintenance Worker position with the US ARMY IMCOM at Joint Base Lewis-McChord, WA. The role involves repairing and maintaining machinery, equipment, and systems. The job requires physical effort, including lifting up to 50 pounds, and working in various weather conditions. No specific education requirement is mentioned. The position is subject to a suitability determination and physical examinations. Benefits include a comprehensive package, but eligibility depends on the type of position. The job is part of the FC18 - Engineers & Scientists (Construction) Career Field.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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