Exceptional Customer Service Jobs in Washington DC

84,915 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

full time

Physician Assistant Urology (Swedish First Hill Campus)

Company: Swedish Health Services

Location: Seattle, Washington

Posted May 19, 2025

View Details Apply on healthecareers.com
mentorship

Medical Assistant - Primary Care

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted May 19, 2025

View Details Apply on healthecareers.com

Principal Enterprise Solutions Architect Strategic Pursuits (RapidScale)

Company: Cox Communications

Location: Washington State

Posted May 23, 2025

Experience & Education: Bachelor's degree and 10+ years of progressive experience in enterprise IT architecture, solution engineering, or technical pre-sales.

View Details Apply on SimplyHired
full time hospital

Optician, Advanced Contact Lens Technician

Company: Kaiser Permanente

Location: Vancouver, Washington

Posted May 19, 2025

View Details Apply on healthecareers.com
457(b) dental insurance disability insurance

Otolaryngology

Company: Skagit Regional Health

Location: Mount Vernon, Washington

Posted May 19, 2025

View Details Apply on healthecareers.com
hospital part time

Pharmacy Technician, Retail, 16-hrs per week

Company: Mercy

Location: Washington, Missouri

Posted May 19, 2025

View Details Apply on healthecareers.com
hospital full time

PCA - Patient Care Associate - Med/Surg- Adults/Peds - FT - Days

Company: Mercy

Location: Washington, Missouri

Posted May 19, 2025

View Details Apply on healthecareers.com
hospital full time

Sonographer, Diagnostic Cardiac, Longview, Days, 40 hours

Company: Kaiser Permanente

Location: Longview, Washington

Posted May 19, 2025

View Details Apply on healthecareers.com
tuition reimbursement prn

Rad Tech - PRN - Wash MO

Company: Mercy

Location: Washington, Missouri

Posted May 18, 2025

View Details Apply on healthecareers.com
full time be or bc new grad

Explore a GI Career in Washington's Famous Wine & Orchard Region

Company: RosmanSearch

Location: Wenatchee, Washington

Posted May 19, 2025

View Details Apply on healthecareers.com
full time

Audiologist - Olympia

Company: Kaiser Permanente

Location: Olympia, Washington

Posted May 18, 2025

View Details Apply on healthecareers.com
full time academic

LPN Med Care Manager

Company: Sunrise Senior Living

Location: Washington, District of Columbia

Posted May 19, 2025

View Details Apply on healthecareers.com

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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