Exceptional Customer Service Jobs in Washington DC

84,942 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Luxury Sales Associate

Company: Brilliant Earth

Location: Washington DC

Posted Oct 19, 2024

Brilliant Earth is seeking a Jewelry Consultant to work in their Washington DC showroom. The ideal candidate will have a passion for customer service, a drive to exceed sales targets, and excellent communication skills. The company offers competitive compensation, a robust benefits package, and opportunities for career growth.

Senior Cloud Architect

Company: MAXISIQ

Location: Washington DC

Posted Oct 19, 2024

MAXISIQ is a company that innovates and develops smarter solutions, technologies, and services for its clients. The Senior Cloud Architect role is a pivotal position in driving the company's digital transformation and growth.

Electrical Engineer

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Starbuck, Washington Starbuck, Washington

Posted Oct 19, 2024

This is a Direct Hire Authority (DHA) solicitation for a Directorate of Human Resources position at Little Goose Dam, Starbuck, WA, operated by the US Army Corps of Engineers. The position requires a Bachelor's degree in engineering or higher, with specialized experience in electrical engineering activities at a manufacturing or industrial facility. The role involves applying concepts and methodologies of electrical engineering to operations and maintenance of industrial facilities. The position offers a comprehensive benefits package and may include a Relocation, Recruitment, Student Loan Repayment, Advance in Hire or Advance Leave Accrual incentive.

Software Engineer - Financial Systems

Company: Alarm.com

Location: Washington DC

Posted Oct 19, 2024

The job posting is for a Software Engineer position at Alarmcom, a leading cloud-based platform for smart security and the Internet of Things. The company is seeking a candidate with a strong academic background in Computer Science or a related field, and experience in software development, object-oriented programming, and SQL database design. The job offers a competitive salary, benefits, and a dynamic work environment.

Program Management Officer

Company: General Services Administration - Public Buildings Service

Location: Tacoma, Washington Tacoma, Washington

Posted Oct 19, 2024

The text describes a job opening for a Program Management Officer, specifically as the Branch Chief for Energy, Environmental, and Safety Programs within the Facilities Management Division of GSA, PBS, Northwest/Arctic Region. The role involves managing sustainability, energy, environmental, safety and health, and fire/life safety programs. The position requires US citizenship or nationality, meeting all eligibility criteria within 30 days, and registering with Selective Service if applicable. Additional conditions include a one-year probationary period, background investigation, e-Verify system verification, financial disclosure report, and a supervisory or managerial probationary period if required. The GS-14 salary range starts at $136,832 per year. Qualifications include at least one year of specialized experience in managing, coordinating, and implementing programs related to commercial office building operations. The job does not have an education qualification requirement. Benefits include health insurance, life insurance, sick leave, vacation time, Thrift Savings Plan, flexible work schedules, transit and child care subsidies, flexible spending accounts, long-term care insurance, and training and development.

Compliance Specialist

Company: Department of Commerce - National Oceanic and Atmospheric Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Oct 19, 2024

This job posting is for a position within the Department of Commerce, National Oceanic and Atmospheric Administration, Office of Space Commerce, Commercial Remote Sensing Regulatory Affairs, located in Washington, D.C. The position is equivalent to GS-13/14 under the DOC Alternative Personnel System (CAPS). Key requirements include U.S. citizenship, registration for Selective Service, a valid driver's license, ability to obtain a Special Sensitive security clearance, and submission of a Financial Disclosure Form. The position is subject to pre-employment and random drug testing, a background investigation, and continued employment is contingent on successful completion of these requirements. Specialized experience is required, including assisting with on-site inspections and analyzing inspection information for cybersecurity and spacecraft operations.

Supervisory Information Technology Specialist (Chief, Inmate Technology Support Section)

Company: Department of Justice - Justice, Bureau of Prisons/Federal Prison System

Location: Washington, District of Columbia Washington, District of Columbia

Posted Oct 19, 2024

The text describes a job opportunity for corrections professionals who create a safe and secure environment, preparing individuals for successful reentry into communities. The agency values a diverse and innovative workforce, emphasizing humanity and normalcy in their approach. The role requires U.S. citizenship, and eligibility for ICTAP or CTAP programs. Qualifications include IT-related experience, attention to detail, customer service, oral communication, and problem-solving skills. Specialized experience is required, with examples including designing complex security systems, developing performance plans, and serving as a technical resource. The position offers a comprehensive benefits package and a commitment to diversity and inclusion.

Resilience Portfolio Management Lead

Company: Fors Marsh

Location: Washington DC

Posted Oct 19, 2024

Fors Marsh is a company that takes on issues that matter, committed to balancing purpose, people, planet, and profit. They are seeking a Resilience Portfolio Management Lead with experience in program and project management. The company offers a range of benefits, including remote work, generous retirement contributions, and dedicated training and development budgets.

Licensed Practical Nurse (PACT)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Oct 19, 2024

The PACT LPN role involves observing, recording, and reporting patient condition changes, assisting in care plan development, and collaborating with the Core and Expanded Teams. The role requires adherence to policies and procedures, and the ability to work effectively with diverse patients. U.S. citizenship is mandatory, and proficiency in English is required. Applicants must pass a background check, physical evaluation, and influenza vaccination. Education and experience requirements vary by grade level, with higher grades requiring more experience and specific knowledge and skills.

Project Analyst - Federal

Company: Censeo Consulting Group

Location: Washington DC

Posted Oct 19, 2024

Censeo Consulting Group is seeking a Subject Matter Expert to support the GSA by providing customer engagement and operations planning governance strategic communications transition readiness and supplemental change management and customer support services.

SUPERVISORY HEALTH SYSTEMS SPECIALIST

Company: Department of the Air Force - Air National Guard Units

Location: Camp Murray, Washington Camp Murray, Washington

Posted Oct 19, 2024

This is a permanent, excepted service position for a Supervisory Health Systems Specialist in the Washington Air National Guard. The role is located at the 194th Medical Group, Camp Murray, Washington. The position requires military grades E8-E9 and compatible military assignments. Applicants must be able to obtain and maintain the appropriate security clearance. The role involves working in a cooperative environment and may require overtime. The position offers a comprehensive benefits package as part of a federal career.

Foreign Disclosure Representative

Company: Core One

Location: Washington DC

Posted Oct 19, 2024

The job posting is for a Foreign Disclosure Representative at Core One, a team-oriented and growing company. The role involves explaining and applying information from National Disclosure Policy and IC guidelines, preparing and processing intelligence source reviews, and maintaining record archives of disclosure requests and adjudications.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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