Exceptional Customer Service Jobs in Washington DC

84,942 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Executive Chef 1

Company: Sodexo

Location: Washington, DC

Posted Oct 14, 2024

Sodexo is seeking an experienced Executive Chef 1 at MedStar Washington Hospital Center in Washington, DC. The role involves overseeing all culinary operations, ensuring excellence in front and back of the house operations. The candidate should have culinary management experience in a healthcare environment, strong leadership and communication skills, and a passion for food and innovation. Sodexo offers a comprehensive benefits package, including medical, dental, vision care, 401(k) plan, paid time off, and career growth opportunities.

ESG Project Coordinator

Company: Meta

Location: Washington, DC

Posted Oct 14, 2024

Meta is seeking an ESG Project Coordinator to oversee logistics around ESG compliance, develop tools and training materials, and track progress. The role involves creating an ESG awareness plan, coordinating trainings, preparing reports, and developing internal/external communications strategies. The ideal candidate should have 3+ years of experience in ESG, sustainability, or a related role, with a strong understanding of ESG trends and best practices. They should also have excellent communication skills and the ability to simplify complex information. Meta is committed to equal employment opportunities and offers competitive compensation and benefits.

Senior Applied Scientist

Company: Thomson Reuters

Location: Washington, DC

Posted Oct 14, 2024

Thomson Reuters Labs in the USA is seeking Senior Applied Scientists with expertise in Machine Learning/NLP. The role involves designing and delivering AI solutions, managing end-to-end model development, and collaborating with stakeholders. The company offers a comprehensive benefits package, including flexible work arrangements, mental health days, and opportunities for professional growth. Thomson Reuters is committed to diversity, inclusion, and work-life balance.

Multifamily Customer and Partner Engagement Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 14, 2024

Fannie Mae is seeking a Multifamily Customer and Partner Engagement Associate (Flexible Hybrid) to oversee customer network development and support activities. The role involves reviewing and analyzing multifamily transactions, managing deal screenings and underwriting responsibilities, and promoting Fannie Mae's products and services. The ideal candidate should have 2 years of related experience, strong communication skills, and experience with MS Office Suite. Fannie Mae offers a comprehensive benefits package and is committed to fostering a diverse and inclusive workplace.

Prisma Cloud Sales Specialist - Federal/Civilian

Company: Palo Alto Networks

Location: Washington, DC

Posted Oct 14, 2024

Palo Alto Networks is a cybersecurity company committed to being the partner of choice, protecting the digital way of life. They value innovation, collaboration, and execution, with a focus on disrupting traditional methods. The company offers a range of benefits including FLEXBenefits, mental and financial health resources, and personalized learning opportunities. The Prisma Cloud Organization is a key driver of company revenue and growth, seeking an experienced sales professional to lead and drive sales engagements. The role involves crafting strategic territory plans, meeting and exceeding sales quotas, and demonstrating mid-market account selling strategies. The ideal candidate has 5+ years of sales experience, a deep understanding of the cybersecurity space, and excellent communication skills.

Regional Banker/Teller- Brookland

Company: PNC

Location: Washington, DC

Posted Oct 14, 2024

The job posting at PNC is for a full-time Regional Banker/Teller position on the Regional Resource team in Washington, DC. The role involves proactive sales and customer service activities, including teller transactions, selling bank products, and developing referral opportunities. The successful candidate will engage in lobby activities, educate customers on financial transactions, and apply product knowledge to solve customer problems. PNC offers a comprehensive benefits package, including medical/prescription drug coverage, dental and vision options, life insurance, disability protection, and a 401(k) plan. The position requires 1+ years of related experience or product knowledge.

Lead Business Analyst - Enterprise Operations (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 14, 2024

Fannie Mae is seeking a candidate for the Operations - Business Analysis - Lead Associate role. The role involves reviewing, monitoring, and analyzing business data to improve performance and efficiency. The ideal candidate will have 4 years of experience in enterprise operations, a Bachelor's degree, and skills in data analysis, presentations, and project management. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package. The hiring range for this role is between 105000 and 136000.

Manager, Product Manager: Capital One Shopping (Remote - Eligible)

Company: Capital One

Location: Washington DC

Posted Oct 14, 2024

Capital One is looking for a Product Manager to join their growing team in Capital One Shopping. The role requires a remarkable ability to use data to tell a story, form a hypothesis, and define metrics to identify the success of product initiatives. The company believes their portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand capabilities, talent, and values to succeed as the digital revolution transforms their society and industry.

Manager, Product Manager: Capital One Shopping (Remote - Eligible)

Company: Capital One

Location: Washington DC

Posted Oct 14, 2024

Capital One is looking for a Product Manager to join their growing team in Capital One Shopping. The role requires a strong ability to use data to tell a story, form a hypothesis, and define metrics to identify the success of product initiatives. The team is responsible for keeping the growth machine of Capital One Shopping revving higher and higher, enabling the company to service existing merchants better and onboard new merchants faster.

Senior Cybersecurity Engineer - Cloud Field Engineering

Company: Merrill

Location: Washington, DC

Posted Oct 14, 2024

Bank of America is seeking a Senior Cybersecurity Engineer to join their Global Information Security team. The role involves integrating security controls as code within cloud platforms, conducting threat modeling and risk assessments, and ensuring compliance with internal control requirements and regulatory obligations. The ideal candidate should have significant experience in cybersecurity, deep knowledge of cloud platforms, proficiency in programming and scripting languages, and familiarity with security frameworks and standards. The position offers a competitive salary range of USD 147,700.00 - 190,000.00 per year and is eligible for discretionary incentives and benefits.

Multifamily LIHTC Advisor (Flex)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 14, 2024

Fannie Mae is seeking a Multifamily LIHTC Advisor (Flex) to manage relationships with syndicator partners, analyze portfolio data, and mitigate financial and credit risk. The role offers flexibility and the opportunity to grow career in an inclusive team. Qualifications include 6 years of related experience in relationship management, risk assessment, and operational excellence. A Bachelor's degree in Finance, Economics, Accounting, or related field is preferred. Fannie Mae is an Equal Opportunity Employer.

Data Entry Assistant

Company: Addison Group

Location: Washington, DC

Posted Oct 15, 2024

Addison Group is currently recruiting for a Data Entry Assistant position in Washington, DC. The ideal candidate should be experienced, organized, and detail-oriented with a strong background in performance measures. Key responsibilities include compiling information, highlighting inconsistencies, mapping and reporting data, updating trackers, arranging meetings, and reviewing documents. Excel and Visio experience is a plus. Impeccable communication skills are required.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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