Exceptional Customer Service Jobs in Washington DC

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Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Senior Billing Specialist (Gov COn)

Company: Addison Group

Location: Washington, DC

Posted Oct 08, 2024

A Non-Profit organization is looking for a Billing/Revenue Analyst with Government Contracting experience. The role is an indefinite contract with potential conversion. Key responsibilities include preparing and submitting invoices, providing training, maintaining accurate records, and resolving billing inquiries. The ideal candidate should have advanced Excel skills, experience with various types of government contracts, and the ability to improve billing efficiency.

Accounting Manager

Company: Addison Group

Location: Washington, DC

Posted Oct 08, 2024

A Research Based organization in Washington DC is seeking a Senior Accounting Manager for a 5-8 month consulting opportunity. The ideal candidate should have a strong background in US GAAP, particularly in ASC 840, ASC 350 & 360, FAS 91, 409A and ASC 606, with 5 years of technical accounting and audit experience, including Big 4 public accounting. The role involves interpreting complex accounting issues, leading the implementation of new accounting standards, and assisting with financial audits and month-end/year-end close activities.

Senior Accountant

Company: Addison Group

Location: Washington, DC

Posted Oct 08, 2024

A large for-profit organization in DC is seeking a Senior Accountant with 5+ years of experience. The role involves managing operational accounting, performing account/bank reconciliations, handling journal entries, processing month-end, assisting with year-end close functions, and processing sales and use tax returns. The ideal candidate must possess strong Microsoft Excel skills, be familiar with large ERP accounting software, and hold a Bachelor's degree in Finance/Accounting.

Staff Accountant

Company: Addison Group

Location: Washington, DC

Posted Oct 08, 2024

A large private equity firm is seeking a Staff Accountant with 1-2 years of experience. The role involves supporting all four segments of the company, including Corporate Private Equity, Real Assets, and Global Credit and Investment Solutions. Primary responsibilities include monthly GL account analysis and reconciliation, financial reporting, and assisting with the accounting cycle. The ideal candidate should have a Bachelor's degree in Accounting or Finance, be pursuing or have passed the CPA certification exam, and have experience working in a deadline-driven environment.

Program Analyst

Company: U.S. Department of State

Location: Washington, DC

Posted Oct 08, 2024

This position is in the Bureau of Population, Refugees and Migration, Office of the Comptroller (PRM/C). The role involves developing and implementing internal controls and risk management policies, guidance, and programs. It also includes liaising with various organizations and Federal government agencies, and drafting documents on risk management. The duties involve implementing the Bureau's Monitoring and Evaluation and risk management policies, planning studies to address complex program challenges, and developing strategies to improve risk management policies. The role also involves conducting studies to improve programs and influence policy changes, and providing recommendations to senior management on the intersection of humanitarian policy issues with internal controls and risk management.

Kids Online Teacher

Company: EF Education First

Location: Washington, DC

Posted Oct 08, 2024

EF Teach Online is offering a part-time, home-based job opportunity for English teachers to teach children aged 5-14 in China. Teachers will use prepared lesson materials via the EF Teach Online platform and can set their own schedule. The job offers competitive pay, with the potential to earn up to $20 per hour. Key requirements include being a fully fluent English speaker, having a bachelor's degree, a 40-hour TEFL certification, and access to a headset, computer, and stable internet. The role involves delivering 25-minute one-to-one online lessons, providing feedback to parents, and communicating lesson availability. The position is part of EF's blended learning model, where students attend group classes at English centers in China and have the option for a weekly one-to-one online session.

Model Validator Lead Associate - (Open to Remote)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 08, 2024

Fannie Mae is seeking a Model Validator Lead Associate to validate models through theoretical and empirical research. The role involves producing model validation reports, assessing model performance, and contributing to developing validation strategies. The ideal candidate will have a Bachelor's degree in a quantitative field, 4 years of experience in model development or validation in the financial industry, and proficiency in R and Python. An advanced degree, experience in SAS or SQL, and knowledge of risk management governance are desired. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Senior CAT Automation Developer (Engineer Software Quality 4) - 3845

Company: Alion Science and Technology

Location: Washington, DC

Posted Oct 08, 2024

HII is seeking a Senior Test Automation Developer for the USPS Postal Service Headquarters in Washington, DC. The role involves designing and developing test automation scripts, working with business analysts, and maintaining production systems. The ideal candidate should have advanced knowledge of automation test tools, proficiency in VBScript, and experience in an Agile Software Development environment. Familiarity with VersionOne, version control software, and mailing industry data exchange standards is preferred.

IAM Privileged Access Mgmt. Analyst

Company: Bank of America

Location: Washington, DC

Posted Oct 08, 2024

Bank of America is seeking a candidate with 7 years of hands-on experience in Privileged Access Management (PAM) in complex and heterogeneous technology environments. The role involves ensuring adequate enforcement of Privileged Access Controls, applying industry best practices, and collaborating with stakeholders to develop PAM requirements. The candidate must have deep knowledge of bank financial practices, IAM platforms, and PAM-related tools. Proficiency in Microsoft Office suite, security standards, and compliance certifications is required. The role offers a competitive salary range of $76,500.00 - $136,400.00 per year and is eligible for discretionary incentives and benefits.

Regional Vice President, Large Enterprise Sales

Company: Grand Rounds Health

Location: Washington, DC

Posted Oct 08, 2024

Included Health is a tech-driven healthcare company that aims to improve healthcare standards globally. Established in 2011, the company serves over 140 top employers, including Walmart and Costco, as a free employee benefit. With a team of 800+, Included Health connects nearly 6 million members to top-rated doctors and data-driven insights. The company's Enterprise Sales Directors sell the Included Health suite of products to enterprise customers (5,000-20,000 employee population) to provide world-class healthcare experiences for employees and their families. The role involves identifying, pursuing, and closing business with self-funded employers, working with senior Compensation & Benefits leadership, and expanding the company's customer base.

Staff Accountant

Company: Addison Group

Location: Washington, DC

Posted Oct 08, 2024

A large private equity firm is seeking a Staff Accountant with 1-2 years of experience. The role involves performing monthly GL account analysis, financial accounting functions, and assisting with the accounting cycle. The ideal candidate should have a Bachelor's degree in Accounting or Finance, be pursuing or passed the CPA certification exam, and have experience working in a deadline-driven environment.

Cloud Consultant and Program Manager

Company: Smartronix

Location: Washington, DC

Posted Oct 08, 2024

Smartronix, LLC., is a leading IT solutions provider specializing in Cloud Computing, Cyber Security, Health IT, Network Operations, and Mission-Focused Engineering. They are a Premier Amazon Web Services Consulting Partner, Microsoft Gold Partner, and Google Cloud Platform Premier Partner. Smartronix serves Fortune 1000 Financial, Healthcare, and government agencies worldwide. They value their employees, encouraging them to think big, collaborate, and contribute to the company's strategic vision. Smartronix is seeking an experienced Program Manager to join their expanding Cloud Services team. The ideal candidate will possess strong leadership, consulting, and relationship management skills, a business development mindset, and excellent communication skills. They should have a proven track record of driving major IT projects and managing multiple priorities simultaneously.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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