Exceptional Customer Service Jobs in Washington DC

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Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Technical Project Manager II, DEET Research & Development

Company: Disney

Location: Washington, DC

Posted Oct 06, 2024

Disney Entertainment & ESPN Technology is seeking a Technical Project Manager II in Media Engineering. The role involves managing media engineering programs, collaborating with cross-functional teams, focusing on customer experience, promoting operational excellence, and learning Scrum Master responsibilities. The ideal candidate should have 3+ years of experience in technical program management, a strong technical background in media engineering, and excellent communication skills. The hiring range for this position in Santa Monica, CA is $102,500 to $137,500 per year.

Seasonal Immunizing Pharmacist Part Time

Company: CVS Health

Location: Washington, DC

Posted Oct 06, 2024

CVS Health is seeking a Staff Pharmacist to join their team. The role involves delivering enhanced human-centric health care, emphasizing patient safety, pharmacy professional practice, regulatory requirements, quality assurance, customer service, personnel management, inventory management, and financial profitability. The pharmacist will lead with heart, motivate and develop their team, identify business opportunities, and adapt to change. The ideal candidate will have an active pharmacy license, be immunization certified, and have a Bachelor of Science in Pharmacy or Pharm. D. degree. The company offers a comprehensive benefits package.

Software Engineer Sr.

Company: CGI

Location: Washington, DC

Posted Oct 06, 2024

CGI Federal is seeking a Senior Software Engineer with active Top-Secret clearance for a project in Washington, DC or Huntsville, AL. The role involves working in an agile environment, collaborating with scrum teams, conducting unit testing, deploying code, and engaging with clients. Required qualifications include a Bachelor's degree in software development, Agile/Scrum methodologies, 5 years of experience with Enterprise data, Data lake, Data pipeline, containerization, and proficiency in SQL and NoSQL databases. Desired qualifications include proficiency in Python. The position offers competitive compensation, comprehensive insurance options, and various benefits.

Data Analyst

Company: Guidehouse

Location: Washington, DC

Posted Oct 06, 2024

Guidehouse is offering an exciting opportunity in their Defense & Security Segment for a data analytics consultant. The role involves guiding a diplomacy client in applying advanced analytics and automation technologies to streamline processes. The consultant will assess complex processes, implement improvements, and engage with stakeholders on data analysis results. They will also develop dashboards, reports, and training programs. The ideal candidate should have an active secret federal security clearance, a bachelor's degree, and at least three years of relevant experience in data analytics and visualization. Strong consulting skills and the ability to work collaboratively are required. The annual salary range is $71,800.00-$107,600.00.

Journeyman System Accountant - TS/SCI w/Poly - DC

Company: Deloitte

Location: Washington, DC

Posted Oct 06, 2024

Deloitte's Government and Public Services (GPS) practice is seeking a professional with a TS/SCI security clearance and relevant experience in accounting, business, or finance. The role involves performing IT audit readiness, advising clients on technical accounting and internal controls matters, and participating in team problem-solving efforts. The ideal candidate will have knowledge of Sarbanes-Oxley Section 404, OMB Circular A-123, and Momentum software. The wage range for this role is $97,875 to $179,438. Deloitte offers a diverse, equitable, and inclusive culture with opportunities for professional development.

Medical Director - Medicare Appeals

Company: CVS Health

Location: Washington, DC

Posted Oct 06, 2024

CVS Health, a Fortune 6 company, is seeking a Medical Director for a remote, work-from-home position based anywhere in the US. The role involves directing daily work on Medicare Appeals, providing support to appeal nurses and pharmacists, and collaborating with Medicare Quality and Compliance. The ideal candidate should have 2+ years of experience in a Health Care Delivery System, an active state medical license, and board certification in an ABMS recognized specialty. The pay range is $174,070.00 - $374,900.00, with additional benefits including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and PTO.

Cloud Administrator

Company: World Wide Technology

Location: Washington, DC

Posted Oct 06, 2024

The text describes a Cloud Administrator role for a classified Intelligence Community Managed Service Provider contract. The role involves managing and maintaining cloud environments, deploying and configuring cloud solutions, managing user accounts, enforcing access control, monitoring system health, troubleshooting issues, implementing backup and disaster recovery solutions, and providing subject matter expertise on cloud toolsets. The job requires a Top Secret/SCI CI Poly clearance, relevant education or experience, and proficiency in various technologies including Microsoft Hyper-V, VMWare vSphere, Azure PowerShell, CLI, Go, gcloud CLI, scripting languages, Microsoft operating systems, and Unix or Linux. Desired qualifications include experience with Azure Virtual Desktop or Google Distributed Cloud, Microsoft or Google certifications, and containerization technologies like Docker and Kubernetes.

National Records Manager - Law Firm

Company: Epiq

Location: Washington DC

Posted Oct 06, 2024

The job description highlights the importance of teamwork, communication, and client satisfaction. The company emphasizes its commitment to diversity and inclusion, and the role requires strong organizational and leadership skills.

Major Accounts Sales Managerr

Company: ADP

Location: Washington, DC

Posted Oct 06, 2024

ADP is seeking a Sales Representative, Major Accounts, to sell human resources technology within a designated geographic territory. The role offers autonomy, flexibility, and work-life balance, along with continuous learning opportunities and industry-leading compensation. The ideal candidate has a proven track record in sales, is a positive self-starter, and possesses an entrepreneurial spirit. ADP values diversity, equity, and inclusion, and offers comprehensive benefits and opportunities for career growth.

Maintenance Technician, Fairmont

Company: KETTLER

Location: Washington, DC

Posted Oct 06, 2024

KETTLER is currently hiring a Maintenance Technician in Fairmont, Washington, DC. The role involves handling multiple residential service requests, performing preventive maintenance, and demonstrating excellent customer service skills. The ideal candidate should have 1 year of maintenance experience, EPA/CFC certifications, a valid driver's license, and the ability to work on-call emergencies. The job offers opportunities for learning and growth, and the company values a good work ethic and passion for helping people.

Talent Executive Assistant, CNN

Company: Warner Bros. Discovery

Location: Washington, DC

Posted Oct 06, 2024

Warner Bros. Discovery is seeking a Talent Executive Assistant for CNN. The role involves providing administrative support to show anchors, managing their calendars, arranging travel, coordinating with various departments, and handling expense reports. The ideal candidate should have a Bachelor's degree, at least five years of executive or talent administrative experience, and proficiency in various software. They must be detail-oriented, have strong organizational skills, and be able to work independently. The candidate should also be familiar with current events, possess excellent communication skills, and adhere to strict confidentiality. The role offers career-defining opportunities, thoughtfully curated benefits, and a supportive environment at WBD.

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Oct 06, 2024

CVS Health is offering a Shift Supervisor Trainee position, an entry-level role designed to prepare employees for higher-level supervisory roles. The role involves working effectively with store management and crews, supervising the store's crew, and assisting customers with their questions, problems, and complaints. The company culture emphasizes human-centric health care, innovation, and affordability. Upon successful completion of the training program, trainees are eligible for promotion to Operations Supervisor or Shift Supervisor positions. The pay range for this role is $18.25 - $26.00. Benefits include medical, dental, and vision coverage, a 401(k) retirement savings plan, and various well-being programs.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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