Exceptional Customer Service Jobs in Washington DC

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Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Data Center (Hyperscale) Design Execution Project Manager

Company: CBRE

Location: Washington, DC

Posted Oct 03, 2024

CBRE is seeking a Design Project Manager with a solid understanding of data center design and construction. The role involves leading a multi-disciplinary team through design milestones, including issuance of construction drawings. Post-IFC responsibilities include providing design support through construction administration, bulletin management, and close-out. The manager will independently facilitate the creation of a shared plan for execution and ensure oversight of construction administration services provided by the external design team. The ideal candidate should have a Bachelor's degree in construction management, engineering, architecture, or a related field, with professional licensure (PE, NCARB, RA) strongly preferred or significant professional experience (+10 years). Prior experience with data center design and/or construction is preferred. CBRE offers competitive benefits, including 401K, Medical, Dental and Vision benefits, and a supportive work environment.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Oct 03, 2024

CVS Health is seeking Retail Store Associates to join their team, emphasizing a human-centric approach to healthcare. The role involves providing excellent customer service, maintaining the sales floor, supporting store activities, and assisting in the pharmacy. The company offers competitive pay, comprehensive benefits, and opportunities for career growth. No prior retail experience is required, but a high school diploma is preferred.

Assistant Store Manager (US)

Company: TD Bank

Location: Washington, DC

Posted Oct 03, 2024

TD Bank is seeking an Assistant Store Manager with 2+ years of customer service or sales experience. The role involves leading a team to grow and deepen customer relationships, providing financial advice, and managing day-to-day operations. The candidate should possess strong communication skills, sales and operational management abilities, and knowledge of banking products. The position requires proficiency in Microsoft Office and a Notary License is preferred. The role falls under the definition of Loan Originator as per Regulation Z of the Truth in Lending Act and the SAFE Act. The candidate must pass a criminal background check and credit report check. TD Bank offers a comprehensive Total Rewards package and is committed to colleague development and training.

Cyber Threat Intelligence Senior Analyst

Company: Bank of America

Location: Washington, DC

Posted Oct 03, 2024

Bank of America is seeking a Cyber Threat Intelligence Senior Analyst with at least 10 years of InfoSec experience. The role involves conducting in-depth research, documentation, and intelligence analysis of key cyber threats. The analyst will work in a tactical/strategic role, cultivating intelligence sources, analyzing information, creating intelligence, and hunting for exposures or related incidents. They will also research current and emerging threats, malware analysis, campaign assessment, data collection and analysis, and maintain knowledge of the threat landscape. The ideal candidate should have excellent organizational and analytical skills, strong communication skills, and the ability to work in a fast-paced environment. A bachelor's or higher degree is desired, and foreign language fluency is a plus.

Technology Partner Specialist- DC Market

Company: IBM

Location: US Washington

Posted Oct 03, 2024

The role of a Technology Partner Specialist at IBM involves working with clients to craft solutions to their complex technology challenges. The job requires deep technical expertise, business domain knowledge, and strong communication skills. The role involves building relationships, providing thought leadership, and driving sales to and through clients.

Multifamily LIHTC Advisor (Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 03, 2024

Fannie Mae is seeking a Multifamily LIHTC Advisor (Hybrid) to manage relationships with syndicator partners, analyze portfolio data, and mitigate financial and credit risk. The role involves owning and managing the relationship with syndicator partners in the development, construction, and operation phases of LIHTC investments. The candidate will also be responsible for analyzing Multifamily portfolio data, identifying trends, and presenting position to management and external stakeholders. The ideal candidate will have 6 years of related experience in relationship management, risk assessment and management, and operational excellence. A Bachelor's degree in Finance, Economics, Accounting, or a related field is preferred. Fannie Mae offers a comprehensive benefits package and an inclusive work environment.

Manager, Systems Engineering Specialist

Company: Palo Alto Networks

Location: Washington, DC

Posted Oct 03, 2024

Palo Alto Networks is seeking a Solution Architects (SA) Manager for Prisma Cloud. The role involves leading a team of technical experts to help customers securely deploy applications across public and private cloud infrastructures. The manager will coach and mentor the team, provide technical leadership, and influence product direction. The ideal candidate has 2+ years of pre-sales experience, 6+ years as a Senior Solutions Architect, and expertise in cloud security technologies.

Associate

Company: Censeo Consulting Group

Location: Washington DC

Posted Oct 03, 2024

Censeo Consulting Group is a top management consulting firm in Washington DC, dedicated to helping public sector and nonprofit clients build operational excellence. They are looking for an Associate to join their team, with a strong academic background and experience in operations improvement, corporate strategy, or similar.

Information Systems Security Officers (ISSO)

Company: Leidos

Location: Washington, DC

Posted Oct 03, 2024

The Health and Civil Sector are actively seeking an Information Systems Security Officer (ISSO) with at least 10 years of experience. The role involves supporting Accreditation and Authorization (A&A) projects at the Group organizational level, developing and reviewing security policies, performing Certification & Accreditation (C&A), System Assessment & Authorization (SA&A), and managing risks associated with information systems. The candidate must be a US Citizen with a Public Trust level 4 clearance and local to the DC Metro area for onsite meetings. The role primarily involves telecommuting with occasional onsite requirements. The candidate should have BA/BS degree, previous ISSO experience, and certifications like CISSP or GSLC. The pay range is $101,400.00 - $183,300.00.

IT Specialist

Company: Compass

Location: Washington, DC

Posted Oct 03, 2024

Compass is seeking an experienced IT end-user support specialist with a solutions-driven attitude and expert proficiency in Mac, Microsoft, and mobile operating systems. The role involves providing support for both Compass staff and real estate agents, maintaining up-to-date documentation, and assisting with new employee onboarding. The company offers competitive compensation, robust benefits, and a collaborative, inclusive culture.

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Oct 03, 2024

CVS Health is offering a Shift Supervisor Trainee position, an entry-level role designed to prepare employees for higher-level supervisory roles. The role involves working effectively with store management and crews, supervising the store's crew, and assisting customers with their questions, problems, and complaints. The company culture emphasizes human-centric health care, innovation, and affordability. Upon successful completion of the training program, trainees are eligible for promotion to Operations Supervisor or Shift Supervisor positions. The role requires deductive reasoning, analytical skills, computer skills, and advanced communication skills. The pay range is $18.25 - $26.00, and the company offers a comprehensive benefits package.

Information Technology Cybersecurity Specialist - Direct Hire Authority

Company: U.S. Department of State

Location: Washington, DC

Posted Oct 03, 2024

This is a job announcement for a position in the Risk Solutions Branch Division of Global Information Technology Risk, Enterprise Chief Information Security Office, Bureau of Diplomatic Technology (DT/E-CISO/GITR/RS) in the U.S. Department of State (DOS). The role involves performing risk reviews, facilitating the identification of security control recommendations, developing and implementing process improvement controls, coordinating major cyber risk assessments and IT projects, and leading working groups. Applicants must be U.S. citizens, obtain and maintain a Top Secret security clearance, and pass the E-Verify employment verification check. Qualifications include IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving skills, as well as at least 1 year of specialized experience in analyzing and assessing IT systems security, developing risk assessment reports, and performing risk reviews.

Frequently Asked Questions

What are typical salary ranges for Exceptional Customer Service roles by seniority?
Entry‑level specialists earn $45k–$65k annually. Mid‑level positions range $65k–$90k. Senior specialists and team leads receive $90k–$120k. Managers and directors command $120k–$160k, with top performers exceeding $180k in high‑growth tech firms.
Which skills and certifications are most valuable in Exceptional Customer Service?
Hard skills: CRM mastery (Salesforce, Zendesk, HubSpot Service Hub), JIRA, SQL for data queries, and knowledge of APIs. Soft skills: active listening, conflict resolution, and cross‑functional communication. Certifications such as Zendesk Support Administrator, Salesforce Service Cloud Consultant, ITIL Foundation, and CXPA Certified Customer Experience Professional are highly regarded.
Is remote work common for Exceptional Customer Service positions?
Yes—70% of roles are remote‑friendly or hybrid. Companies like Shopify, Zendesk, and Intercom offer fully remote Customer Success Manager and Technical Support positions, with robust collaboration tools (Slack, Zoom, Jira) to maintain team cohesion.
What career progression paths exist within Exceptional Customer Service?
Typical ladder: Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of CX → VP of Customer Success. Each step adds strategic responsibility, project leadership, and influence over product roadmaps.
What industry trends are shaping Exceptional Customer Service?
Key trends include AI‑powered chatbots, proactive self‑service portals, omnichannel ticketing, real‑time sentiment analysis, and a data‑driven focus on CSAT, NPS, and CES metrics. Subscription‑based SaaS models emphasize long‑term relationships, making customer experience a revenue‑critical function.

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