Exceptional Customer Service Jobs in Washington DC

84,942 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Medical Assistant-OBGYN-Full Time-Seattle

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Sep 30, 2024

Kaiser Permanente Washington is seeking a Medical Assistant to join their team, serving over 700,000 members across the state. The role involves collecting patient data, determining patient needs, recording vital signs, and participating in the development of the nursing care plan. The MA will also communicate effectively with patients and other team members, provide health education, and ensure a safe and comfortable environment for patients. Basic qualifications include a high school diploma or GED, graduation from an accredited medical assistant program, and an Interim Medical Assistant Certificate (Washington) or Medical Assistant Certificate (Washington).

Nursing Assistant (Long Term Care)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Sep 30, 2024

The Nursing Assistant provides clinical support for adult and geriatric Veterans, practicing respect and knowledge of Veteran rights to protect vulnerable and frail Veterans.

Registered Nurse (Domiciliary Mental Health)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Sep 30, 2024

The domiciliary RN attends and observes nurse-led psychoeducational groups, uses therapeutic communication techniques, and provides oversight of patient safe medication management.

Assistant Human Resources Officer (NAF) NF-04

Company: Department of the Army - US Army Civilian Human Resources Agency

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Sep 30, 2024

The Joint Base Lewis McChord JBLM Nonappropriated NAF Fund HR Office is looking for a professional energetic person to join their team as an Assistant HR Officer. The job offers a $5000 relocation incentive and applicants who apply early may be sent first for consideration.

Library Technician (Copyright)

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This is a nonsupervisory bargaining unit position in the Office Of Copyright Records US Copyright Office. The position description number is 454294 and the salary range reflects locality pay adjustments for the Washington DC Metropolitan area.

Civil Engineer

Company: Department of Energy - Federal Energy Regulatory Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Federal Energy Regulatory Commission is ranked as one of the best places to work in the federal government. This Civil Engineer position is available in the Office of Energy Projects.

Library Technician (Information)

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Information Technician position is located in the Copyright Information Section Office Of Public Information amp Education Copyright Office. The position description number for this position is 206298. This is a nonsupervisory bargaining unit position.

Management Analyst - BIL

Company: Department of Transportation - Federal Railroad Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is in FRAs Office of Railroad Development RRD Business Operations and Strategic Communications Staff. The position serves on a team that provides critical financial management, budget, procurement, and operational support services.

Security Specialist

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Architect of the Capitol is hiring an operational security professional to work in the Office of the Chief Security Officer. The job involves planning and conducting security training, administration, and inspections.

Child and Youth Program Leader

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Sep 30, 2024

Navy Child and Youth Programs CYP offers high quality early care and youth services in center-based and facility-based environments. The Youth Director manages a comprehensive youth program and supervises a team of professionals.

Security Specialist

Company: Department of Homeland Security - Cybersecurity and Infrastructure Security Agency

Location: Seattle, Washington Seattle, Washington

Posted Sep 30, 2024

The text appears to be a brief announcement with links to learn more about the agency and common definitions of terms.

Registered Nurse - Home-Based Primary Care

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Silverdale, Washington Silverdale, Washington

Posted Sep 30, 2024

HomeBased Primary Care HBPC provides comprehensive primary care to veterans with complex medical and social conditions in their homes.

Frequently Asked Questions

What are typical salary ranges for Exceptional Customer Service roles by seniority?
Entry‑level specialists earn $45k–$65k annually. Mid‑level positions range $65k–$90k. Senior specialists and team leads receive $90k–$120k. Managers and directors command $120k–$160k, with top performers exceeding $180k in high‑growth tech firms.
Which skills and certifications are most valuable in Exceptional Customer Service?
Hard skills: CRM mastery (Salesforce, Zendesk, HubSpot Service Hub), JIRA, SQL for data queries, and knowledge of APIs. Soft skills: active listening, conflict resolution, and cross‑functional communication. Certifications such as Zendesk Support Administrator, Salesforce Service Cloud Consultant, ITIL Foundation, and CXPA Certified Customer Experience Professional are highly regarded.
Is remote work common for Exceptional Customer Service positions?
Yes—70% of roles are remote‑friendly or hybrid. Companies like Shopify, Zendesk, and Intercom offer fully remote Customer Success Manager and Technical Support positions, with robust collaboration tools (Slack, Zoom, Jira) to maintain team cohesion.
What career progression paths exist within Exceptional Customer Service?
Typical ladder: Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of CX → VP of Customer Success. Each step adds strategic responsibility, project leadership, and influence over product roadmaps.
What industry trends are shaping Exceptional Customer Service?
Key trends include AI‑powered chatbots, proactive self‑service portals, omnichannel ticketing, real‑time sentiment analysis, and a data‑driven focus on CSAT, NPS, and CES metrics. Subscription‑based SaaS models emphasize long‑term relationships, making customer experience a revenue‑critical function.

Related Pages