Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
SAP Delivery Project Executive
Company: IBM
Location: Buffalo, US
Posted Dec 04, 2025
The role is for a Senior Managing Consultant and AMS Delivery Leader to oversee strategic SAP S4HANA RISE client accounts. The ideal candidate will have extensive SAP experience, expertise in IT service management, and strong leadership and communication skills. The position involves operational delivery management, client relationship management, and team leadership.
Engineering Manager, HashiCorp Consul Ecosystem & Enablement
Company: IBM
Location: BANGALORE, IN
Posted Dec 04, 2025
The text describes a career opportunity at IBM Software, specifically for an Engineering Manager role leading the Consul Engineering organization. The role involves managing a team of 8-10 engineers responsible for building tools, test infrastructure, and integrations to enable internal engineers and external customers to adopt Consul seamlessly. The position requires a strong technical background, experience in people management, and expertise in areas such as system software, distributed systems, virtualization, and modern CI/CD systems.
Technical Support Professional - HashiCorp
Company: IBM
Location: AMSTERDAM, NL
Posted Dec 04, 2025
IBM is seeking a high-caliber, customer-facing Senior Support Engineer to join its Support Engineering team for Terraform Enterprise products in the Netherlands. The role involves solving complex issues, collaborating with global teams, and advocating for customer satisfaction. The ideal candidate has 5+ years of support engineering experience, strong communication skills, and familiarity with Terraform and related technologies.
Sr. Data Analytics Engineer - HashiCorp
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The text describes a career opportunity at IBM Software, focusing on a role as a Sr Data Analytics Engineer. The role involves developing data models, reports, and dashboards to enable data-driven decision making for business stakeholders. Success is measured by reduced time for self-service insights, high adoption of data products, and reliable data solutions.
Software Development Engineer - HashiCorp Nomad
Company: IBM
Location: BANGALORE, IN
Posted Dec 04, 2025
The text describes a career opportunity at IBM Software, focusing on contributing to HashiCorp's offerings now part of IBM. The role involves building and maintaining Nomad, a distributed cluster orchestrator, and working on next-generation distributed systems for orchestration. The position requires expertise in software development, cluster orchestrators, and container technologies.
Data Engineer-Data Platforms-Google
Company: IBM
Location: Kochi, IN
Posted Dec 04, 2025
The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The position requires skills in multiple GCP services, Python, SQL, and the ability to analyze data for functional business requirements. A collaborative, proactive, and ambitious individual with 5-7 years of relevant experience is preferred.
Entry Level Product Manager 2026
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The text is a job description for a cross-portfolio Product Manager role at IBM. It highlights the responsibilities, required skills, and qualifications for the position. The role involves collaborating with various teams, supporting product teams, analyzing market trends, and driving efficiency in product management processes.
Network Engineer
Company: IBM
Location: Sofia, BG
Posted Dec 04, 2025
The text describes a Network Engineer role at IBM's Client Innovation Center in Sofia, Bulgaria. The role involves addressing customer network issues, diagnosing problems, and ensuring customer satisfaction. IBM offers training, certifications, a state-of-the-art lab, collaboration with top specialists, competitive salary and benefits, career growth opportunities, flexible hybrid work model, recognition programs, and additional health coverage.
Contact Center Fresh Graduates
Company: IBM
Location: QUEZON CITY, PH
Posted Dec 04, 2025
The text is a job description for a customer service role at IBM Consulting. It outlines the responsibilities, required education, and preferred technical and professional experience. The role involves providing quality customer service, handling inquiries, managing cases, and resolving complex issues. The position requires a bachelor's degree, good communication skills, and proficiency in MS Excel.
Project Manager-SAP HANA
Company: IBM
Location: BANGALORE, IN
Posted Dec 04, 2025
The role is a Project Manager position at IBM Consulting Client Innovation Centers Delivery Centers in India. The role requires expertise in project management, functional/technical expertise, and relationship management. The position requires a Bachelors or Masters degree, 17+ years of experience in SAP, and PMP/ITIL certification. The role involves managing complex projects, developing relationships with stakeholders, and working with Indian clients.
Security Consultant - FIM
Company: IBM
Location: Mumbai, IN
Posted Dec 04, 2025
The text describes a career in IBM Consulting emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and opportunities for career growth. It outlines technical responsibilities in security monitoring and required expertise in File Integrity Monitoring tools, while highlighting a culture of evolution and empathy.
Quantum Systems Test Engineer
Company: IBM
Location: POUGHKEEPSIE, US
Posted Dec 04, 2025
IBM Quantum is an industry initiative to build universal quantum computers for various applications. The role of a Quantum Systems Test Engineer involves developing and deploying IBM's quantum computing technology, focusing on testing and validating quantum systems, including Quantum Processing Units (QPUs) and related components. The position requires a bachelor's degree in Electrical Engineering, Computer Engineering, Physics, or a related field, along with proficiency in programming languages like Python, Shell, or C/C++. Experience in a laboratory environment, knowledge of electrical test equipment, and strong communication and collaboration skills are essential.