Exceptional Customer Service Jobs
1,499,580 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Qlik Sense (On-Prem) Consultant
Company: Innovecs
Location: Ukraine
Posted Nov 22, 2025
Innovecs is a global digital services company with a presence in multiple countries. They specialize in software solutions and have received several awards for employee engagement and wellbeing. The company offers flexible hours, competitive compensation, and a comprehensive benefits package. They are currently seeking a Qlik Sense OnPrem Consultant.
Senior Machine Learning Scientist (Recommender Systems) - Viator
Company: Tripadvisor
Location: UK
Posted Nov 22, 2025
Viator, a Tripadvisor company, is the leading marketplace for travel experiences with 300,000+ options. They offer competitive compensation, flexible work arrangements, and employee benefits. The company values innovation, customer service, and diversity. The Recommender Systems group focuses on delivering personalized product rankings and recommendations.
Global Marketing Operations Manager
Company: Saviynt
Location: USA
Posted Nov 22, 2025
The role is for a proactive, data-driven Global Marketing Operations Manager to streamline processes, improve automation, and power smarter decision-making across the global marketing organization. The ideal candidate will have 3-5 years of experience in Marketing Operations, Marketing Automation, or RevOps, strong Salesforce admin skills, experience owning HubSpot end-to-end, and exposure to Outreach, LeanData, or similar tools. The role involves Salesforce and Revenue Analytics, Marketing Automation and HubSpot Leadership, Insight-Driven Reporting, Process Optimization, and Cross-Team Collaboration.
Software Development Engineer II - API
Company: Mapbox
Location: UK
Posted Nov 22, 2025
Mapbox is a leading real-time location platform for businesses, offering tools for navigation, traffic, and mapping. They are hiring a Software Development Engineer for the Navigation Traffic team to develop and maintain web services for navigation initiatives. The role involves rapid development, system design, operational excellence, and collaboration.
Senior Machine Learning Scientist (Generative AI) - Viator
Company: Tripadvisor
Location: UK
Posted Nov 22, 2025
Viator, a Tripadvisor company, is the leading marketplace for travel experiences with 300,000+ options. They offer competitive compensation, flexible work arrangements, and benefits like donation matching and travel perks. The company values innovation, customer service, and diversity.
Middle System/Business Analyst (Supply Chain)
Company: Innovecs
Location: Ukraine
Posted Nov 22, 2025
Innovecs is a global digital services company specializing in software solutions for various industries. They are a fast-growing company with a strong focus on employee engagement and well-being. The company offers flexible work hours, competitive compensation, and a supportive work environment.
Senior Manager of Software Engineering - SaaS
Company: InnoCraft
Location: Germany
Posted Nov 22, 2025
This job posting highlights a Senior Manager role at Matomo, focusing on leading infrastructure projects, team building, and innovation. The company emphasizes privacy, open-source, and global collaboration, offering remote work and career growth opportunities.
Senior Machine Learning Scientist (User Modelling/Representation Learning) - Viator
Company: Tripadvisor
Location: UK
Posted Nov 22, 2025
Viator, a Tripadvisor company, is a leading marketplace for travel experiences with 300,000+ options. They offer competitive compensation, flexible work arrangements, and employee benefits. The company values innovation, customer service, and diversity. The role involves working on representation learning and embedding latent representations of entities across the platform.
Principal Software Architect
Company: Wiser Solutions
Location: Canada
Posted Nov 22, 2025
Wiser Solutions is a global leader in omnichannel retail intelligence, empowering brands and retailers with data-driven insights. The company seeks a Principal Software Architect to lead architectural strategy, cloud-native solutions, and cross-functional collaboration. The role requires extensive experience, technical expertise, and strong leadership skills.
Insurance Expert
Company: Jane App
Location: USA
Posted Nov 22, 2025
Jane is a remote-first company that helps healthcare practitioners and their patients by simplifying their lives. They are looking for an experienced US Insurance Expert to join their team and help strengthen support, training, and learning across their teams and customer base. The role involves leveraging deep Revenue Cycle experience to educate, support, and elevate how Jane and their customers navigate insurance billing. The company values collaboration, humility, and a growth mindset, and offers a level of autonomy and flexibility to balance work and life.
Manager, Technical Support Americas (Mobile Access & Extraction)
Company: Magnet Forensics
Location: USA
Posted Nov 22, 2025
Magnet Forensics is a global leader in digital investigative software, serving thousands of customers worldwide. The company is expanding its global presence and is looking for a Manager Technical Support Americas to lead a team of Technical Support Engineers. The role involves providing support to customers using the mobile access and extraction suite of Magnet products, fostering a customer-centric approach, and driving continuous improvement.
Senior Engineering Manager - Core Experience Web
Company: Dropbox
Location: USA
Posted Nov 22, 2025
The role of Senior Engineering Manager at Dropbox involves leading a team of engineers to maintain and improve the core user-facing web platform, ensuring high quality and reliability of Dropbox's main product. The manager will partner with a Product Manager to execute critical business objectives, drive innovation, and manage a team of 12-25 engineers. The ideal candidate should have strong leadership skills, technical expertise, and experience managing engineering organizations.