Exceptional Customer Service Jobs
1,499,580 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Engineering Manager, Data - Personalization
Company: Netflix
Location: USA
Posted Nov 17, 2025
Netflix is a leading entertainment service with a personalized experience for members. The Personalization Algorithm & Innovation Data Engineering team builds large-scale datasets to improve the member experience. The team is seeking a leader with experience in distributed systems, data products, and building high-quality data processing systems. The ideal candidate should have a strategic mindset, focus on development and operational efficiency, and embody Netflix's core values.
Systems Analyst - CS Workforce Management
Company: Netflix
Location: USA
Posted Nov 17, 2025
Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Systems Analyst CS Workforce Management role supports and optimizes the global WFM platform, collaborating with cross-functional teams to ensure stability, accuracy, and continuous improvement. The role involves administering, maintaining, and optimizing the WFM platform, integrating third-party tools, validating data, and providing technical support. The successful candidate will have a strong understanding of WFM platform data structures, integrations, and reporting, along with excellent analytical, troubleshooting, and communication skills.
Software Engineer (L5) - Content & Business Products
Company: Netflix
Location: USA
Posted Nov 17, 2025
Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company focuses on content creation, production, and distribution, leveraging technology and innovation to deliver a wide variety of genres and languages to its global audience. Netflix's engineering teams work on scalable, high-performance systems to support content creation, member experiences, and business operations.
Security Software Engineer (L5) - Authentication Engineering
Company: Netflix
Location: USA
Posted Nov 17, 2025
Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company is seeking a Security Software Engineer to help mature its enterprise authentication platform, tackle complex security challenges, and shape its security posture. The role offers high autonomy, strategic impact, and the opportunity to work with modern programming languages and cloud platforms.
Senior Engineer I - Consumer Payments Portal
Company: TrueML
Location: Remote
Posted Nov 17, 2025
TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. They use machine learning to engage customers digitally and adjust strategies in real time. The company values diversity and inclusion, and offers benefits such as unlimited PTO and medical benefit contributions.
Software Engineer - Build Infrastructure
Company: Vercel
Location: Remote
Posted Nov 17, 2025
The role is for a Software Engineer on the CICD team at Vercel, responsible for building and maintaining the mission-critical build system and microservices. The position requires 6+ years of relevant software engineering experience, practical experience with distributed systems, and strong proficiency in JavaScript/TypeScript or Go. The role offers competitive compensation, inclusive healthcare, learning and growth opportunities, flexible time off, and a WFH budget.
Web Software Engineer 4 - Client API Foundations
Company: Netflix
Location: USA
Posted Nov 17, 2025
Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company offers a wide variety of TV series, films, and games across different genres and languages. Netflix's commerce engineering team is responsible for driving subscriber growth and increasing value from each member. The team collaborates with cross-functional teams on initiatives focused on acquisition, retention, plans, pricing, user identity, customer support, and more. They build and maintain foundational systems powering billing, payments processing, identity, and the consumer web application platform at Netflix.
Security Software Engineer (L5) - Cloud Infrastructure Security
Company: Netflix
Location: USA
Posted Nov 17, 2025
Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company operates its streaming service on Amazon Web Services and prioritizes cloud security. The Cloud Infrastructure Security (CIS) team designs and implements strategic cloud security controls and core building blocks for Netflix's AWS deployment. The company is seeking an experienced security software engineer to help scale cloud security for Netflix.
Senior Software Engineer (L5) - Open Connect Edge Accelerator
Company: Netflix
Location: USA
Posted Nov 17, 2025
Netflix describes its global entertainment services and Open Connect CDN infrastructure, outlines a senior software engineer role with technical requirements, and details compensation and benefits. The text emphasizes company culture, diversity, and job opportunities.
Senior Product Designer - Games Access and Identity
Company: Netflix
Location: USA
Posted Nov 17, 2025
This job description highlights Netflix's opportunity to shape the future of Netflix Games, emphasizing strategic design challenges, collaborative culture, and growth potential. The role focuses on access experiences, identity frameworks, and cross-functional collaboration while celebrating diversity and inclusion.
Software Engineer L5 - Offline Inference, Machine Learning Platform
Company: Netflix
Location: USA
Posted Nov 17, 2025
Netflix promotes its leading entertainment services and seeks a Software Engineer L5 to join their Offline Inference team, emphasizing scalable ML infrastructure and competitive benefits.
Engineering Manager - Live Discovery
Company: Netflix
Location: USA
Posted Nov 17, 2025
Netflix, a leading entertainment service with 300M+ members, excels in live content and seeks engineering leaders to enhance member experiences through innovation and scalability.