Exceptional Customer Service Jobs
1,499,580 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Project Manager - Software Implementation
Company: Makersite GmbH
Location: Germany
Posted Nov 15, 2025
Makersite is a fast-growing company pioneering sustainable product development and digital collaboration. They are seeking innovative Project Managers passionate about technology and sustainability to lead software implementation projects, ensuring timely delivery and stakeholder satisfaction. The role offers competitive salary, remote-first flexibility, learning opportunities, and purpose-driven work.
Senior Platform Product Manager - Defense Platform
Company: Airbnb
Location: USA
Posted Nov 15, 2025
The role of a Platform Product Manager for the Defense Platform at Airbnb involves shaping systems and capabilities to safeguard the global community by proactively detecting, deterring, and preventing abuse at scale. The position requires defining a compelling product vision and roadmap, leading cross-functional teams, managing product backlogs, establishing goals and metrics, and leveraging data-driven experimentation to continuously improve defenses and decision systems. The ideal candidate should have 5+ years of product management experience in platform trust and safety or risk domains, exceptional communication skills, strong analytical and problem-solving abilities, and experience driving hypothesis-based product development in a fast-paced environment.
Senior Delivery Manager
Company: NECSWS
Location: UK
Posted Nov 15, 2025
The job description outlines the role of an NEC Digital Senior Delivery Manager, who will support clients through every stage of the delivery lifecycle, ensuring projects run smoothly and efficiently. The role involves managing a multidisciplinary project team, ensuring projects are delivered on time, on budget, and to a high quality, meeting client requirements. The company offers an excellent benefits package, including private medical cover, paid holidays, life assurance, a group pension plan, and flexible benefits.
Sr. Fullstack Engineer I
Company: Khan Academy
Location: Remote
Posted Nov 14, 2025
Khan Academy is a nonprofit organization with a mission to provide free, world-class education to anyone, anywhere. They offer high-quality learning content and practice for PreK-12th grade and early college core academic subjects, focusing on math and science. The company values diversity, equity, inclusion, and belonging, and strives to build a strong team with diverse backgrounds and experiences. They are looking for a Senior Fullstack Engineer to work on product teams focused on providing equitable solutions to under-resourced communities of students and teachers, with a focus on building tools for teachers and integrating state-of-the-art learning science into their product.
Channel Account Manager
Company: Canonical
Location: Remote
Posted Nov 14, 2025
Canonical promotes itself as a leading open source provider with global enterprise success, highlighting growth opportunities and a distributed work environment. The job posting emphasizes channel sales expansion, strategic partnerships, and competitive compensation while showcasing the company's innovative tech focus and commitment to diversity.
Sr. Fullstack Engineer II
Company: Khan Academy
Location: Remote
Posted Nov 14, 2025
Khan Academy is a nonprofit organization with a mission to provide free, world-class education to anyone, anywhere. They offer high-quality learning content and practice for PreK-12th grade and early college core academic subjects, focusing on math and science. The company values diversity, equity, inclusion, and belonging, and strives to build a strong team with diverse backgrounds and experiences. They are looking for a Senior Fullstack Engineer II to work on product teams focused on providing equitable solutions to under-resourced communities of students and teachers, with a focus on building tools for teachers and integrating state-of-the-art learning science into their product.
Sports Trader
Company: Betr
Location: Remote
Posted Nov 14, 2025
Betr, founded in 2022, is expanding its gaming platform with new products and a focus on sports betting. They're hiring a Sports Trader to manage odds and grow their market, backed by top investors.
Senior Engineering Manager - Community Support Engineering
Company: Airbnb
Location: USA
Posted Nov 15, 2025
The job posting is for a passionate and forward-thinking Senior Engineering Manager to lead the Ambassador Routing and Communications (ARC) team at Airbnb. The role involves establishing a high-performing engineering culture, partnering with product leaders and cross-functional stakeholders, driving agile development processes, coaching and mentoring engineers, shaping the ARC strategy, and managing a distributed team. Exciting projects include Project Vicarius for disaster recovery, Differentiated Service for AI-powered personalized support, Routing 20 for transformation to intelligent routing, and Skill-Based Routing for matching customer inquiries with the best-equipped ambassadors.
Product Marketing Manager - Emerging Products
Company: Figma
Location: Remote
Posted Nov 14, 2025
Figma is seeking a fullstack Product Marketing Manager to support their emerging products. The role involves partnering with product, sales, design, and marketing teams to develop go-to-market strategies, launch products, and drive adoption. The ideal candidate should have 6+ years of product marketing experience, be able to manage stakeholders at all levels, and have a track record of managing cross-functional initiatives from ideation to execution and measurement.
Program Manager
Company: phData
Location: Latin America
Posted Nov 15, 2025
The job posting is for an experienced Program Manager to lead the company's next phase of growth. The ideal candidate will have a strong track record of managing large strategic customer portfolios, developing a robust delivery organization, and nurturing future leaders within the team. The role involves overseeing multiple high-visibility projects, ensuring alignment across internal teams and key stakeholders, and driving the company's next stage of growth.
Senior Product Manager
Company: InPost
Location: Remote
Posted Nov 14, 2025
InPost Group is an innovative European out-of-home deliveries company with a market capitalization of about $5 billion. They are looking for an experienced consumer-focused Product Manager to manage technology products in the mobile apps area, drive innovation, and lead product development efforts. The ideal candidate should have around 3 years of experience building high-impact mobile app products, proficiency in English and French, and a passion for scale, bias for outcomes, and long-term value.
Senior Account Executive
Company: Everstream Analytics
Location: Remote
Posted Nov 14, 2025
The text is a job description for a Strategic Account Executive at Everstream, focusing on the automotive industry. It outlines the key responsibilities, required qualifications, and the company's inclusive culture. The role involves customer engagement, relationship development, preparing and implementing deals, and reporting performance. The ideal candidate should have 7-10 years of enterprise sales experience, strong presentation and hunting skills, and fluency in German and English.