Exceptional Service Jobs in Chicago, IL

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Looking for Exceptional Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Exceptional Service position in the Chicago, IL area.

Client Account Executive

Company: Morningstar

Location: Chicago, IL

Posted Feb 01, 2025

Morningstar is seeking a sales-minded individual to join their Client Account Executive team. The role involves enhancing the experience of Advisor Workstation clients, driving value, and expanding business opportunities. The successful candidate will be responsible for managing a portfolio of clients, identifying growth opportunities, and achieving sales and retention goals. The position requires at least 2 years of sales experience, strong organizational skills, and a consultative selling approach. Morningstar offers a competitive total cash compensation, comprehensive benefits, and a hybrid work environment.

Senior Manager Category Management-Labs

Company: UL Solutions

Location: Chicago, IL

Posted Feb 01, 2025

This job description outlines a hybrid role for a VP Global Sourcing position, responsible for leading the development and execution of category plans for laboratories and equipment sourcing across the UL Solutions enterprise. The role involves creating sourcing strategies, managing global negotiations, driving key supplier relationships, and working cross-functionally with various stakeholders. The ideal candidate should have a Bachelor's degree in engineering, Business Supply Chain Management, or a related field, with 15+ years of experience in large-scale capital equipment procurement. The role offers a competitive salary range of $126,600 to $168,700, annual bonus compensation, and comprehensive benefits. UL Solutions is a global leader in applied safety science, providing testing, inspection, and certification services, software products, and advisory offerings to support customers' product innovation and business growth.

Billing Disputes Operations Strategy Intelligence Lead

Company: Discover

Location: Chicago, IL

Posted Feb 01, 2025

Discover is offering a job opportunity for a Billing Disputes Operations Strategy Intelligence Lead. The role involves implementing strategies and systems improvements to support business operations, utilizing data to identify opportunities for enhancement, fostering collaboration, and problem-solving issues. The candidate will be responsible for developing numerous business dashboards and scorecards, ensuring proper reporting and data collection. The position requires a Bachelor's degree in Business Administration, Management Engineering, Social Sciences, or related fields, along with 4+ years of customer service or financial services operations experience. The role is primarily performed indoors in an office setting, with the ability to operate office equipment and communicate verbally. Discover offers a competitive total compensation package, including benefits such as paid parental leave, paid time off, 401k plan, medical, dental, vision, and health savings account, STD, life, LTD, and AD&D, recognition program, education assistance, commuter benefits, family support programs, and employee stock purchase plan.

Subject Matter Expert - 24522

Company: Enverus

Location: Chicago, IL

Posted Feb 01, 2025

Enverus, a leading provider of oil and gas data, is seeking a Junior Data Analyst for its Chicago team. The role involves analyzing and troubleshooting data issues, supporting in-house FTP data delivery, understanding APIs, fielding inquiries, tracking data issues, and documenting processes. The company offers competitive benefits and a variable compensation salary range of $60,000 - $70,000. A background in finance or energy markets, excellent communication skills, and comfort with global teams are preferred.

Lead Operations Strategy - Dispute Policy and Compliance

Company: Discover

Location: Chicago, IL

Posted Feb 01, 2025

Discover is offering a Lead Operations Strategy Card Disputes Position with a focus on implementing strategies and systems improvements to support business operations. The role involves analyzing data, leading performance improvement implementations, and documenting processes. The candidate must have a passion for continuous improvement and risk management. The position requires a Bachelor's degree in Business Administration and Management, Engineering, Social Sciences, or related field, along with 4+ years of customer service or financial services operations experience. The company values diversity and inclusion, and offers a competitive total compensation package including benefits such as paid parental leave, 401k plan, and education assistance.

2025 Summer Intern: Data & Innovation Intern

Company: UL Solutions

Location: Chicago, IL

Posted Feb 01, 2025

UL Solutions is seeking a Data & Innovation Intern to join their team in Northbrook IL or Chicago IL. The intern will work with the Data & Innovation team to build a unified customer experience, implement digital strategies, and improve processes using machine learning and AI. The role involves collaborating on exciting projects with talented peers and top leaders, and requires strong problem-solving, analytical, and communication skills. The ideal candidate is a rising senior pursuing an undergraduate or master's degree in Engineering, Data Science, Business, or a related field, with experience in statistical languages, Python coding, and machine learning techniques.

Associate Finance Director, Growth Finance - Hydration & Desserts

Company: Kraft Heinz

Location: Chicago, IL

Posted Feb 01, 2025

Kraft Heinz is offering an Associate Finance Director position in Growth Finance for the Hydration & Desserts portfolio. The role involves leading financialization of innovation projects, productivity initiatives, and capital investments, partnering with multifunctional teams to drive growth and efficiency. The successful candidate will also manage processes like SKU rationalization, mentor a team of three finance professionals, and provide data-driven insights to business leaders. The job requires a Bachelor's degree in Finance, Accounting, or a related field, at least 6-8 years of finance experience in the CPG industry, and exceptional skills in financial analysis, budgeting, forecasting, and Microsoft Excel. Preferred qualifications include an MBA, experience in consumer goods or food sectors, understanding of ERP systems, and strong leadership skills.

Principal Card Disputes Strategy

Company: Discover

Location: Chicago, IL

Posted Feb 01, 2025

Discover offers a bright future with meaningful work from day one. The Principal Card Disputes Strategy position is responsible for providing strategic direction for operational activities, ensuring efficient and compliant servicing operations for US Card Billing Disputes. The role involves collaborating with business partners, managing risk, and developing new controls. The candidate will also be responsible for authoring new controls and securing resources to comply with biyearly Network releases. The job requires a Bachelor's degree in Business Administration and Management or related field, along with 6+ years of experience in customer service, financial services, or related operations.

Product Specialist

Company: ALIS by Medtelligent

Location: Chicago, IL

Posted Feb 01, 2025

ALIS is a leading provider of assisted living software, seeking a problem-solving, self-motivated individual with 2+ years of SaaS experience. The role involves learning ALIS software, understanding the assisted living industry, scoping new features, creating user interfaces, collaborating with teams, and communicating with client services. The company offers competitive benefits, including health insurance, 401k, and PTO. The application process includes a phone call, in-person or video interview, and a project or collaborative work session.

Mill Operator

Company: INX International Ink Co.

Location: Chicago, IL

Posted Feb 01, 2025

INX International, a leading ink producer, is seeking an Ink Technician/Mill Operator. The role involves safe operation of milling equipment, handling production support equipment, packaging and labeling products, and maintaining equipment to TPM standards. The company offers competitive compensation, excellent benefits, and a culture that emphasizes employee growth and environmental consciousness. Qualifications include a high school diploma, good math and computer skills, attention to detail, reliability, flexibility for overtime, and the ability to lift up to 50 lbs. Previous ink industry experience, mill and pump filter background, and autonomous maintenance skills are considered a plus.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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