Exceptional Service Jobs in Chicago, IL

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Looking for Exceptional Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Exceptional Service position in the Chicago, IL area.

Senior Analyst, Liquidity and Funding Risk

Company: BMO US

Location: Chicago, IL

Posted Jan 30, 2025

Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and…

Application Architect

Company: Inspire11

Location: Chicago, IL

Posted Jan 30, 2025

Inspire11 is a full-service consulting firm that helps clients reach their full potential by leveraging innovative and strategic thought with technology. They are seeking a Senior Application Architect with strong development and architecture skills to work with clients on technology needs. The role involves working directly with multiple clients, interacting with key decision-makers, and leading a team of developers. The ideal candidate should have strong full-stack development experience, be skilled in modern JavaScript frameworks, and have experience with both relational and non-relational databases. Inspire11 offers opportunities for collaboration with experienced technologists, cutting-edge work, and competitive compensation.

Lead ServiceNow Developer (Remote)

Company: Progressive Leasing

Location: Chicago, IL

Posted Jan 30, 2025

Progressive Leasing, a leading FinTech company and subsidiary of PROG Holdings, is hiring a remote Lead SNOW Developer. The role involves developing, configuring, testing, and launching new features using various ServiceNow modules. The ideal candidate should have 7+ years of ServiceNow implementation experience, strong software development skills, and the ability to work in a fast-paced environment. The company offers competitive compensation, full health benefits, a matched 401k, paid time off, and various employee resource groups. Progressive Leasing values diversity and does not discriminate in any aspect of employment.

Marketing Analytics Manager

Company: SpotHero

Location: Chicago, IL

Posted Jan 31, 2025

SpotHero, a rapidly growing parking industry technology company, is seeking a Marketing Analytics Manager. The role involves leading a team of analysts, developing a marketing analytics roadmap, and designing marketing models. The ideal candidate should have a minimum of 3 years of experience in marketing analytics leadership, strong SQL and Python skills, and a deep understanding of marketing attribution and ROI methodologies. SpotHero offers a competitive salary, excellent benefits, flexible PTO, and a supportive work environment.

Vehicle Sales & Lead Manager

Company: Berman Auto Group

Location: Chicago, IL

Posted Jan 30, 2025

The job posting is for a Vehicle Sales & Lead Manager position at Berman Infiniti of Chicago. The role involves driving sales, managing customer leads, overseeing the sales process, collaborating with the sales team, and providing guidance to less experienced team members. The ideal candidate should have proven experience in automotive sales or finance management, strong knowledge of CRM systems, exceptional communication skills, and a customer-focused mindset. Benefits include competitive PTO, multiple insurance options, 401K, and automotive discounts. The position requires flexible hours, including evenings and weekends.

Senior Manager, Compensation and Benefits

Company: Point B

Location: Chicago, IL

Posted Jan 30, 2025

Point B is a business innovation firm that specializes in transformation, combining advanced technologies and industry expertise to help businesses reimagine their processes and stay ahead. They offer a world-class NPS score, proving their commitment to client success. The firm is seeking a Senior Compensation and Benefits Manager to lead their compensation and benefits programs, ensuring alignment with Point B's vision and competitive practices. The ideal candidate will have a strong analytical skill set, excellent communication skills, and a thorough understanding of compensation practices. Point B offers a career path based on expertise, a flexible lifestyle, and a comprehensive Total Rewards program. The estimated salary range for this role is $94,500 - $210,000 USD per year.

Senior Customer Success Manager

Company: Jobba Trade Technologies, Inc.

Location: Chicago, IL

Posted Jan 30, 2025

Jobba Trade Technologies is seeking a Senior Customer Success Manager to lead the successful transition from sale to client implementation, recommend workflows, develop and facilitate training, build trusted advisor relationships, and elevate the overall client experience. The role involves managing complex, valuable, and at-risk customers, developing processes and training programs, and coaching junior team members. Required skills include 57 years of experience in consulting services or software implementation, demonstrated success in driving product adoption, tech savviness, proactive client engagement, and business acumen. Preferred skills include a Bachelor's degree, construction or service industry experience, CRM ERP and client management experience, and curriculum and learning content development experience.

Project Manager II - PLC

Company: OpenGov

Location: Chicago, IL

Posted Jan 30, 2025

OpenGov is a mission-driven technology company that provides cloud software for cities, counties, and state agencies. They are currently hiring a Project Manager II to support and coordinate software implementation projects. The role involves setting project scope, timeline, and deliverables, managing multiple projects, and working closely with clients and cross-functional teams. The company offers a dynamic work environment, competitive benefits, and the opportunity to make a positive social impact.

Talent Global Process Owner

Company: Kraft Heinz

Location: Chicago, IL

Posted Jan 30, 2025

The job description outlines a strategic role for a Talent Intelligence Process Owner at Kraft Heinz. The role involves designing and running global capabilities for Talent Acquisition and Management, setting best practices, collaborating with internal and external stakeholders, and driving continuous improvement with employee experience at the center. The ideal candidate should have deep functional expertise in Talent Attraction and Management, exceptional problem-solving skills, and experience in improvement processes. The role is based in Chicago, IL, and offers a competitive salary range, performance-based bonus, and comprehensive benefits package. Kraft Heinz is an Equal Opportunity Employer.

Total Rewards Global Process Owner

Company: Kraft Heinz

Location: Chicago, IL

Posted Jan 30, 2025

The job description outlines a role for a Total Rewards Global Process Owner at Kraft Heinz. The position involves overseeing and harmonizing global Total Rewards processes, including compensation, benefits, and recognition administration. The role requires designing and running global capabilities for Total Rewards processes, collaborating with internal and external partners, and establishing key performance indicators. The ideal candidate should have deep experience in Total Rewards administration, strong leadership and communication skills, and a process improvement mindset. The role is based in Chicago, IL, and offers a competitive salary range, performance-based bonus, and comprehensive benefits package.

Content Production Strategist (Hybrid or Remote)

Company: Simantel

Location: Peoria, IL

Posted Jan 30, 2025

The Content Production Strategist is a crucial role in the content production department, responsible for creating customer-focused content across various channels. The strategist must have strong communication skills, be able to work with different teams, and have decision-making authority over communication strategies, job development, and process improvements. The role involves partnering with various teams, directing writers, and creating editorial calendars. The ideal candidate should have a bachelor's degree, superior writing skills, and a willingness to learn. Success is measured by client outcomes, strong relationships, quality content, and growth in the content production service line.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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