Exceptional Service Jobs in Washington DC

75,599 open positions · Updated daily

Looking for Exceptional Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Service position in the Washington DC area.

Customer Experience Management Consultant

Company: BLN24

Location: Washington DC

Posted Dec 21, 2024

The text describes a Customer Experience CX Management Consultant role with a focus on improving client's website and Content Management System (CMS). The role involves research, assessments, presentations, vendor product assessments, and strategic development. The ideal candidate should have a curious mind, agile mindset, and excellent communication skills. The company, BLN24, offers competitive benefits, flexible work arrangements, and a dynamic work environment.

Privacy PM and Subject Matter Expert

Company: TechOp Solutions International

Location: Washington DC

Posted Dec 21, 2024

TechOp Solutions International is seeking a highly experienced Privacy Project Manager to lead privacy initiatives and ensure compliance with federal regulations. The contract position involves managing privacy-focused projects, coordinating stakeholders, and delivering results aligned with privacy laws and agency standards. Key responsibilities include leading and managing privacy-related projects, collaborating with internal and external stakeholders, serving as the primary liaison between TechOp Solutions and the client agency, and implementing project management best practices.

Chief, Facility Services Division

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a supervisory, non-bargaining unit position in the Integrated Support Services Directorate, Chief Operating Officer of the Library of Congress. The position involves managing operations, maintaining facilities, optimizing space utilization, and leading a diverse workforce. The role requires progressively responsible experience and no specific education qualification. The Library of Congress offers a comprehensive benefits package and is an equal opportunity employer. Applicants must submit a complete application package by the closing date.

Air Conditioning Equipment Mechanic

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 21, 2024

This job posting is for an Air Conditioning Equipment Mechanic position at the Architect of the Capitol, specifically in the Senate Office Buildings. The role involves installation, repair, and modification of air conditioning systems. The position requires U.S. citizenship, passing a drug test, and meeting specific job-related elements. Veterans are encouraged to apply and may receive preference. The role offers a comprehensive benefits package including health insurance, retirement system, paid leave, and training opportunities.

Public Affairs Specialist

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a job position in the Media Monitoring Unit of the Department of State's Bureau of Global Public Affairs. The role involves developing and overseeing strategic communications programs related to foreign policy objectives, researching and analyzing media content, and using data analysis and social listening tools. U.S. citizenship is required, and the incumbent must obtain and maintain a Secret security clearance. The position offers a comprehensive benefits package as part of a federal career.

Registered Nurse - Patient Aligned Care Team

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 21, 2024

This job posting details a nursing position eligible for the Education Debt Reduction Program (EDRP), with specific eligibility requirements and application process. The role requires U.S. citizenship, passing a pre-employment physical examination, and meeting certain qualifications like English language proficiency and nursing degree. Vaccination against COVID-19 is mandatory. The position does not confer competitive status and is in the Excepted Service.

Supervisory Program Analyst - DIRECT HIRE

Company: Department of Transportation - Federal Highway Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a Grade 15 position in the Office of Management Services (HAMS) within the Office of Administration (HAD) in Washington, D.C. The role involves administering business operations and logistical support. The position requires U.S. citizenship and specialized experience equivalent to GS-14. Key areas of expertise include leadership, management of operations, administrative, financial, strategic planning, and human resources functions. Knowledge in technical, leadership, communication, civil engineering, and safety engineering is also required. The position may involve travel, telework, and relocation. It offers a comprehensive benefits package as part of a U.S. government career.

Client Support Analyst

Company: Sprinklr

Location: Washington DC

Posted Dec 21, 2024

Sprinklr is a leading enterprise software company for all customer-facing functions. They offer a unified customer experience management platform that helps companies deliver human experiences to every customer every time across any modern channel. They work with more than 1000 of the world's most valuable enterprises, including global brands like Microsoft, PampG, Samsung, and more than 50 of the Fortune 100. The job description involves working on the Platinum Support Team, serving as the technical voice of the customer, and ensuring optimal client service as it relates to platform performance, functionality enhancements, and configuration. The role requires strong customer interpersonal skills, analytical and problem-solving skills, and the ability to work in a highly collaborative and fast-paced environment.

Data Engineer

Company: BLN24

Location: Washington DC

Posted Dec 21, 2024

BLN24 is award-winning digital creative agency supporting US Federal Government, seeking a Data Engineer with 5+ years of experience in data engineering or similar role, proficient in Python and SQL, and expertise in cloud platforms like AWS. The role involves designing, building, and maintaining scalable data pipelines, optimizing data architecture, and ensuring high-quality data processing.

AI Data Analyst

Company: BLN24

Location: Washington DC

Posted Dec 21, 2024

BLN24 is award-winning digital creative agency supporting US Federal Government, offering a high-energy corporate headquarter environment for rapidly growing Federal consulting company. Seeking an AI Data Analyst to support data analysis, reporting, and machine learning initiatives. Qualifications include Bachelor's degree in Data Science or related field, 2+ years of experience, strong analytical background, proficiency in programming languages, and experience with data visualization tools. BLN24 offers competitive benefits, flexible work arrangements, and a focus on employee well-being.

Registered Nurse - Wound Ostomy Continence

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting details a nursing position eligible for the Education Debt Reduction Program (EDRP), offering up to $200,000 in student loan reimbursement. Requirements include U.S. citizenship, passing a pre-employment physical, and meeting specific eligibility criteria. The role involves delivering patient care, with varying levels of experience needed for different grade assignments. Preferred qualifications include wound care certification, BSN, and relevant experience. The position requires full vaccination against COVID-19.

Program Manager

Company: BLN24

Location: Washington DC

Posted Dec 21, 2024

BLN24 is award-winning digital creative agency supporting US Federal Government, offering service and solution delivery with a focus on understanding clients' endstates and improving strategic and technical operations. Seeking an experienced Program Manager for a federal financial environment project, with key responsibilities including managing daily operations, ensuring compliance, and overseeing technical progress. Desired skills include technical leadership, Agile Software Development, Oracle Federal Services, Unison Global PRISM, and PMP certification. BLN24 offers competitive benefits, flexibility, and a diverse work environment.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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