Exceptional Service Jobs in Washington DC

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Looking for Exceptional Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Service position in the Washington DC area.

Product Partnerships, MBA Intern - Summer 2025

Company: Visa

Location: Washington, DC

Posted Dec 03, 2024

Visa, a global leader in payments and technology, is seeking a highly motivated MBA intern for its Product Partnerships team in Risk & Identity Solutions. The role offers opportunities to work on strategic initiatives, collaborate with various departments, and enhance product offerings in the fraud and risk space. Key responsibilities include conducting market research, analyzing data, developing partnership strategies, and supporting cross-functional teams. Visa values its employees, offering growth opportunities, a competitive salary, and comprehensive benefits. Basic qualifications include pursuing an MBA, strong communication and analytical skills, and the ability to work independently and collaboratively.

Senior Director, Program Management

Company: Shield AI

Location: Washington DC

Posted Dec 03, 2024

The PMO Lead will oversee a team of Program Managers and Technical Program Managers, ensuring the successful execution of large-scale efforts and rapid prototypes. The role requires strong leadership, collaboration, and analytical skills, with a proven track record of leading cross-functional teams and delivering results.

Senior UX/UI Designer

Company: GEICO

Location: Washington DC

Posted Dec 03, 2024

GEICO is seeking a Senior UX/UI Designer to create and maintain a system of reusable components for a seamless user experience. The ideal candidate will have experience in component-driven design systems and be comfortable collaborating with engineers and product management.

Identity and Access Management (IAM) - Senior Product Portfolio Lead (Manager)

Company: Bank of America

Location: Washington, DC

Posted Dec 03, 2024

Bank of America is seeking a Senior Product Portfolio Lead for Identity and Access Management (IAM). The role involves leading the IAM Product team, driving product strategy, and implementing cloud-native Identity and Entitlement controls. The ideal candidate should have 7+ years of experience in IAM, Product Management, or a related field, with a strong understanding of IAM concepts and technologies. They should excel in strategic planning, execution, and have exceptional interpersonal skills. The position offers a competitive salary range of USD 115,800.00 - 215,000.00 per year, along with benefits and opportunities for career growth.

Senior Counsel, Employment Law

Company: GEICO

Location: Washington DC

Posted Dec 03, 2024

GEICO is seeking an experienced employment lawyer to join its inhouse Legal team. The role will partner closely with human resources finance and other business teams while forming part of a collaborative legal department that is valued for its practical advice.

Assistant General Manager, Washington DC

Company: Equinox

Location: Washington, DC

Posted Dec 03, 2024

Equinox Group is a thriving collective of lifestyle brands, including Equinox, Blink, Pure Yoga, SoulCycle, Equinox Hotels, and Equinox Media. They are passionate about high-performance living and strive to unleash the untapped potential in everyone. The Assistant General Manager role involves ensuring smooth operations, managing staff, and driving revenue. Candidates should have 3-6 years of management experience in a customer service business, preferably in retail or hospitality, and a 4-year college degree.

Summer Intern, Android Apps

Company: The Washington Post

Location: Washington, DC

Posted Dec 03, 2024

The Washington Post is seeking curious and creative interns for its Android application team, written in Kotlin. Interns will work on real production features, receive a paid hourly wage, and be part of exclusive events. The internship is based in D.C., with no housing provided. It's not a guarantee of a full-time job, but past interns have been hired. The Post values diversity and innovation.

Operational Risk Communications, Training and Process Architect (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Dec 03, 2024

Fannie Mae is seeking a candidate for a Hybrid role in Washington, DC, Reston, VA, or Plano, TX. The Operational Risk Communications, Training and Process Architect will develop and maintain detailed process maps, create user-friendly job aids, design training programs, and contribute to business process models. The ideal candidate will have 2 years of experience in process improvement, training, and/or documentation roles within a Risk Management organization, preferably in the Financial Services industry. They should also have 1 year of Business Processing Modeling Notation (BPMN) experience and proficiency in enterprise process modeling tools. Strong analytical, communication, and organizational skills are required. Fannie Mae offers a flexible hybrid work environment and comprehensive benefits.

Engineer II Database Platform

Company: GEICO

Location: Washington DC

Posted Dec 03, 2024

GEICO is seeking an Engineer II to build high-performance platforms and applications, with a focus on innovation, continuous improvement, and psychological safety.

Culinary Director - Georgetown University

Company: Aramark

Location: Washington, DC

Posted Dec 03, 2024

The Culinary Director at Georgetown University (GU) Dining is a strategic leadership role responsible for driving the culinary reputation of GU Dining. The position involves overseeing food quality, cost, and innovation, ensuring compliance with health and wellness standards, and sustainability. The Director will lead a team of chefs and sous chefs, fostering a culture of innovation and excellence. They will also engage with students, advocates, and the local community, supporting initiatives like the GU Food Pantry. The role requires a Bachelor's degree or Associate's degree with relevant experience, and offers a salary range of $90,000 to $120,000.

Senior Technical Program Manager – Productivity Engineering (M365, Exchange, SharePoint) (REMOTE)

Company: GEICO

Location: Washington DC

Posted Dec 03, 2024

GEICO is seeking an experienced Senior Technical Program Manager to drive strategic programs and positively impact associates' experience. The ideal candidate has broad and deep project management experience and will work with key stakeholders to define and implement governance policies.

Director, Program Management (R3036)

Company: Shield AI

Location: Washington DC

Posted Dec 03, 2024

The job posting is seeking a Director of Program Management to lead the development and delivery of transformative Artificial Intelligence AI for Shield AIs segment of products. The role involves program leadership, strategic shaping, team development, growth strategy, international markets, and project management. The ideal candidate should have a strong technical understanding, excellent communication skills, and experience in technical program management or managing product development lifecycles.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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