Exceptional Service Jobs in worldwide
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Literature Customer Service Representative
Company: ProjectGrowth
Location: Worldwide
Posted Feb 02, 2024
<p style=minheight 15em>Join our clients team with a role thats at the heart of combining AI technology with creative writing As a <strong>Literature Customer Service Representative<strong> in a company revolutionizing fiction writing youll engage with a diverse community of writers providing support and solutions that enhance their storytelling journey<p> <p style=minheight 15em>This position calls for a unique blend of problemsolving skills customer engagement and a passion for narrative arts making every day a new chapter in advancing the world of digital storytelling<p> <p style=minheight 15em> <p> <p style=minheight 15em><strong>Location FullyRemote Work from Home 9 AM 5 PM Central Time<strong><p> <p style=minheight 15em> <p> <p style=minheight 15em><strong><u>Key Responsibilities<u><strong><p> <ul style=> <li style=> <p style=minheight 15em><strong>Customer Support<strong> Resolve customer problems via email and chat with high EQ and a playful tone 200400 inbound chats + emails daily<p> <li> <li style=> <p style=minheight 15em><strong>Issue Management <strong>Triage issues identify patterns and escalate urgent matters<p> <li> <li style=> <p style=minheight 15em><strong>Problem Solving<strong> Investigate and verify root causes and design effective solutions<p> <li> <li style=> <p style=minheight 15em><strong>Billing and Subscription Management <strong>Handle billing queries trial and subscription management<p> <li> <li style=> <p style=minheight 15em><strong>Product Education <strong>Provide guidance on using various product features to solve writing challenges<p> <li> <li style=> <p style=minheight 15em><strong>Technical Support <strong>Troubleshoot technical issues and suggest workarounds<p> <li> <li style=> <p style=minheight 15em><strong>Visual Aid Creation <strong>Develop videos screenshots and images to demonstrate solutions to customers<p> <li> <li style=> <p style=minheight 15em><strong>Membership Service Assistance<strong> Support with scheduling cancellations upgrades and downgrades of membership services<p> <li> <li style=> <p style=minheight 15em><strong>Community Management <strong>Actively participate in and manage the community on platforms like Discord<p> <li> <li style=> <p style=minheight 15em><strong>Issue Documentation <strong>File detailed tickets for escalated issues to ensure effective communication with the team<p> <li> <li style=> <p style=minheight 15em><strong>Fictional Universe Understanding<strong> Comprehensive understanding of elements that constitute a compelling fictional universe and its impact on audience engagement<p> <li> <li style=> <p style=minheight 15em><strong>Adaptable Writing Styles<strong> Proficiency in adopting different writing styles and tones to suit varied customer queries and communications<p> <li> <ul> <p style=minheight 15em> <p> <p style=minheight 15em><strong><u>What Success Looks Like<u><strong><p> <ul style=> <li style=> <p style=minheight 15em><strong>Effective Problem Resolution <strong>Apply creative thinking to solve challenges translating storytelling skills into innovative problemsolving approaches<p> <li> <li style=> <p style=minheight 15em><strong>Proactive Issue Management <strong>Identifying and addressing patterns in customer queries<p> <li> <li style=> <p style=minheight 15em><strong>Engaging Customer Support <strong>Maintaining a friendly informative and engaging customer interaction<p> <li> <ul> <p style=minheight 15em> <p> <p style=minheight 15em><strong><u>Qualifications<u><strong><p> <ul style=> <li style=> <p style=minheight 15em>Strong English skills and at least one year of email customer support experience ideally in a B2C software product environment<p> <li> <li style=> <p style=minheight 15em>Fictionwriting experience is required<p> <li> <li style=> <p style=minheight 15em>Proficiency in various technical tools such as <strong>Frontcom Notion Linearapp Stripe Loom Luma Customerio Slack Google Docs and Google Sheets<strong><p> <li> <li style=> <p style=minheight 15em>Demonstrated a history of continuous personal improvement particularly in customer support or related roles<p> <li> <li style=> <p style=minheight 15em><strong>Demonstrated proficiency in fiction writing with a solid portfolio showcasing creative storytelling skills<strong><p> <li> <li style=> <p style=minheight 15em>Fast learning ability high attention to detail and high emotional intelligence EQ<p> <li> <li style=> <p style=minheight 15em>A sense of humor playfulness and the ability to put people at ease<p> <li> <li style=> <p style=minheight 15em>Techsavviness ambition curiosity and comfort with rapid pace and change<p> <li> <ul> <p style=minheight 15em> <p> <p style=minheight 15em><strong><u>Application Process<u><strong><u> <u><p> <p style=minheight 15em>To be considered for this role these steps need to be followed<p> <ul style=> <li style=> <p style=minheight 15em>Fill in the application form<p> <li> <li style=> <p style=minheight 15em>Record a video showcasing your skill sets<p> <li> <ul> <p style=minheight 15em> <p> <p style=minheight 15em>If you are enthusiastic about fostering a community where technology meets creativity and if your skills align with the dynamic world of AIpowered writing this is the perfect role for you Be a part of a team thats writing the future one story at a time<p> <p style=minheight 15em> <p> <img src=httpsremotivecomjobtrack1894957blankgifsource=publicapi alt=>
Backend Engineer, C# (+ Kotlin), Create: Editor Extensions
Company: GitLab
Location: Worldwide
Posted Jan 17, 2024
GitLab, a leading DevSecOps platform, is seeking a C# and Kotlin professional with SQL skills for the Create:Editor Extensions team. The role involves developing features for the Visual Studio extension, collaborating with various engineering teams, and advocating for product quality, security, and performance. The team focuses on expanding IDE support for the Visual Studio Extension and the Language Server. GitLab offers a flexible, remote work environment with comprehensive benefits and a commitment to diversity and inclusion.
Implementation and Success Lead
Company: Better Health
Location: Worldwide
Posted Feb 24, 2024
<p>Better Health is seeking a highly motivated and experienced Implementation and Success Lead to join our team and play a pivotal role in the successful deployment of our comprehensive medical supplies and peer support solutions <p> <p>As our Implementation and Success Lead you will be responsible for overseeing the endtoend implementation process ensuring seamless integration of our solutions with payers This is a new position due to company growth and you will have the opportunity to help develop and craft your future with the company Initially your primary focus will be on managing project timelines coordinating with crossfunctional teams and ensuring that implementations are executed with precision to meet the unique needs of our clients in the healthcare industry You will bring your experience in project management customer implementations and client success to deliver amazing experiences for our new healthcare payer channel and help to manage these relationships<p> <p>The pay range for this role is between $70000 and $95000 depending on candidate experience and qualifications<p> <p>You will be joining an exciting fastgrowing healthcare startup and will have a voice and opportunity to bring about meaningful change in the chronic condition management space <br><br><p> <p><strong>Responsibilities<strong><p> <ul style=> <li style=>Project Planning and Coordination <ul style=> <li style=>Develop comprehensive project plans outlining tasks timelines and resource requirements and lead projects<li> <li style=>Collaborate with internal teams including development quality assurance and support to ensure alignment on project goals and milestones<li> <li style=>Create and maintain comprehensive documentation including project plans technical specifications and client communication records<li> <li style=>Work closely with clients to gather and analyze their business requirements for successful system integration<li> <li style=>Translate client needs into detailed specifications for the development team<li> <li style=>Oversee the testing phase to ensure that implemented solutions meet quality standards and client expectations<li> <ul> <li> <li style=>Client Communication and Relationship Management <ul style=> <li style=>Serve as the primary point of contact for payer clients during the implementation phase working closely with sales ops product and marketing<li> <li style=>Conduct regular client status meetings and provide timely updates on project progress and ongoing relationship management<li> <li style=>Foster positive relationships with clients to understand their unique requirements and address concerns effectively<li> <li style=>Prepare internal and external reports on project performance and progress<li> <li style=>Accountability to drive retention and customer success<br><br><li> <ul> <li> <ul> <p><strong>Qualifications<strong><p> <ul style=> <li style=>Proven experience as an ImplementationProject Lead or similar role preferably in healthcare<li> <li style=>Strong project management skills with the ability to manage multiple projects simultaneously<li> <li style=>Bachelors degree in a relevant field eg Business Healthcare Management<li> <li style=>Excellent communication and interpersonal skills<li> <li style=>Excellent customer service skills<li> <li style=>Excellent attention to detail and organizational skills <li> <li style=>Understanding of health insurance industry<li> <li style=>Strong Technical proficiency <li> <li style=>Problemsolving mindset and the ability to adapt to evolving project requirements<li> <ul> <img src=httpsremotivecomjobtrack1898334blankgifsource=publicapi alt=>
Senior IT Engineer
Company: Agoric
Location: Worldwide
Posted Feb 03, 2024
<div class=contentintro><p><span style=fontweight400>Agoric is an opensource software development company bringing better security and composability to the decentralized financial infrastructure of today Agoric is built on a JavaScript library of reusable composable components coded by experienced community members Our secure JavaScript smart contract platform allows developers to rapidly build secure applications on top of an evergrowing collection of reusable governance lending and trading components <span><p><div><p><strong>Your Mission<strong><p> <p>As a Senior IT Engineer your mission is to uphold the technological backbone of our remote first organization ensuring that our hardware and software landscape is not only seamless but also secure and scalable Operating as the sole IT expert you will navigate the delicate balance between handson technical support and strategic planning Your role involves actively contributing to our overall IT strategy collaborating closely with crossfunctional teams and optimizing the utilization of key SaaS services <p> <h3> <h3> <h3><strong>What You Will Do<strong><h3> <ul> <li>Provide technical support to endusers troubleshooting hardware and software issues<li> <li>Manage SSO idP user accounts permissions and access controls<li> <li>Assist in developing and managing the IT budget working closely with the finance team to streamline payments<li> <li>Work closely with Agoric leadership to contribute to the ongoing development and execution of the overall IT strategy<li> <li>Create and maintain comprehensive documentation for IT systems and processes <li> <li>Ensure documentation is uptodate and accessible to relevant team members <li> <li>Work closely with crossfunctional teams to understand their specific technology needs<li> <li>Evaluate select and manage relationships with IT vendors and service providers<li> <li>Config maintain SaaS services<li> <li>Establish measure and define IT goals and maintain an IT roadmap<li> <li>Manage development projects to integrate new technologies into existing systems<li> <li>Participate in defining and implementing security policies to protect company information and resources<li> <li>Support employee onoffboarding <li> <li>Other IT responsibilities that may be required<li> <ul> <p> <p> <h3><strong>What we look for in you<strong><h3> <ul> <li>Bachelors degree in Information Technology Computer Science Information Systems or a related field<li> <li>57 years of experience working in IT operations ideally in a fully remote organization <li> <li>Experience as the only IT person in an organization You will report to our Director of HR and collaborate closely with our VP of Engineering <li> <li>Experience leading and managing IT projects<li> <li>Excellent working knowledge of computer systems security network and systems administration databases and data storage systems and phone systems<li> <li>Strong critical thinking and decisionmaking skills<li> <li>Excellent project management skills and strong ability to prioritize<li> <li>Firm grasp on IT infrastructure and operations best practices<li> <li> <strong>Technologies we need you to know<strong> Mac Google Workspace GitHub Zoom Slack 1Password SSO idP experience OktaOneLoginCloudflareetc<li> <li> <strong>Technologies we’d like you to know<strong> HappyFox Notion Google Cloud<li> <ul><div class=contentconclusion> <p><span style=fontweight400>Agoric is committed to diversity in its workforce and is proud to be an equal opportunity employer Agoric does not make hiring or employment decisions on the basis of race color religion creed gender national origin age disability veteran status marital status pregnancy sex gender expression or identity sexual orientation citizenship or any other basis protected by applicable local state or federal law<span><p> <p><span style=fontweight400><a href=httpsagoriccomprivacypolicy target=blank rel=noopener noreferrer nofollow><strong>Agoric Privacy Policy<strong><a><span><p> <div><p><figure><iframe style=width500pxheight281px src=youtubecomembed frameborder=0 allowfullscreen=><iframe><figure><p><br><br>Please mention the word UNBOUND and tag RNTIuMTYwLjExMS41Ng== when applying to show you read the job post completely RNTIuMTYwLjExMS41Ng== This is a beta feature to avoid spam applicants Companies can search these words to find applicants that read this and see theyre human
Campaign Management / Sales for Germany, France or Spain
Company: AutoSuggest
Location: Worldwide
Posted Feb 16, 2024
AutoSuggest is seeking a Campaign Management Specialist for a part-time role, supporting existing teams in Germany, France, or Spain. The role involves interacting with marketing managers, understanding use-cases, and selling a complex product to convert leads into long-term customers. The company offers a base salary of 1,760 USD (22$/h guaranteed minimum) plus bonus, and requires the ability to submit invoices. The ideal candidate should have 1+ years of B2B Sales experience, be a native speaker in the target market, and possess strong communication skills. The company provides a stable compensation, a popular product, and a supportive team environment.
(Senior) Director Engineering - Quality Filtering
Company: Eyeo
Location: Worldwide
Posted Jan 13, 2024
eyeo is a global company with over 300 employees working remotely in more than 30 countries. They are looking for a Senior Director to lead the Engineering department Quality Filtering, focusing on automation and user insights strategy. The role involves team leadership, cross-functional collaboration, and budget management. The company offers flexible working conditions, including remote work, flexible hours, and a comprehensive benefits package.
Senior Sales Manager - Enterprise
Company: Transak
Location: Worldwide
Posted Feb 17, 2024
<p><strong>About Transak<strong><p> <p>Transak is a leading provider in the web3 sector offering comprehensive crypto onofframping services Digital Asset Checkout solutions and corporate onoff ramp solutions We are introducing our solutions designed for significant ecommerce platforms web3 corporate entities and retail brands Our team is expanding and we are looking for a skilled Senior Sales Manager to lead our enterprise sales efforts<p> <p><strong>Role Overview<strong><p> <p>As a Senior Sales Manager you will be responsible for driving the sales of our Digital Asset Checkout solution and Corporate OnOff Ramp services This role focuses on developing strategic partnerships with top ecommerce platforms retail brands games and key web3 enterprises including enterprise wallets exchanges and infrastructure providers Your mission will be to articulate the value of our product offerings to these potential clients some of whom may be new to the digital asset domain<p> <p><strong>Key Responsibilities<strong><p> <ul style=> <li style=><strong>Strategic Sales amp Partnership Development<strong> Establish and strengthen strategic relationships with leading brands across various industries Your target clients will include brands like Starbucks Adidas Spotify prominent web2 wallets banks financial apps games and web3 enterprises such as enterprise crypto wallets exchanges and infrastructure providers Your aim is to broaden our client base to encompass both renowned global brands and emerging players in the web3 space<li> <li style=><strong>Market Penetration amp Expansion<strong> Carry out extensive market research to uncover potential leads and strategize for market entry and growth Focus on engaging with companies that are both established and those considering entry into the digital asset market<li> <li style=><strong>Product Advocacy amp Representation<strong> Represent Transaks suite of products demonstrating to potential clients how our services can enhance their business operations Prepare and deliver persuasive presentations and demonstrations that highlight the benefits and features of our services<li> <li style=><strong>Collaborative Efforts<strong> Collaborate closely with our Product Marketing and Engineering teams to ensure that our sales strategies are in sync with our companys goals and the latest product developments<li> <li style=><strong>Performance Monitoring amp Insights<strong> Monitor sales performance and gather insights from the market using data to refine and improve sales strategies continually<li> <ul> <p><strong>Desired Candidate Profile<strong><p> <ul style=> <li style=><strong>Sales Experience<strong> A minimum of 5+ years in a senior sales position ideally in fintech web3 or similar sectors with a strong emphasis on B2B2B and B2B2C sales Prior experience dealing with both highprofile brands or web3 enterprises is crucial<li> <li style=><strong>Industry Connections<strong> Strong existing relationships within the digital asset ecommerce and retail sectors including direct contacts with decisionmakers<li> <li style=><strong>Technical Knowledge<strong> Interest amp Understanding of digital asset cryptocurrencies blockchain technology and corporate onoff ramp solutions with the ability to communicate these complex concepts clearly and effectively<li> <li style=><strong>Strategic Communication Skills<strong> Exceptional strategic planning and communication abilities capable of developing and executing sales strategies and presenting technical information in an accessible manner<li> <ul> <p><strong>Join Our Team<strong><p> <p>This role offers the opportunity to be at the forefront of integrating digital assets into mainstream commerce playing a crucial role in the expansion of Transaks enterprise solutions If youre driven by innovation and eager to make a significant impact in the web3 domain we invite you to apply and help shape the future of digital transactions<p><img src=httpsremotivecomjobtrack1897342blankgifsource=publicapi alt=>
Junior Machine Learning Engineer
Company: Jooble
Location: Worldwide
Posted Jan 23, 2024
<p><strong>Jooble is a Ukrainian product IT company<strong> that ranks in the top 10 most visited websites in the world in the Jobs and Employment segment The companys main product is a job search website which is used by around 90 million users in 69 countries around the world each month both employers and job seekers In addition Jooble is developing an ecosystem of related products and investing in startups based on employment through Jooble Venture Lab<p> <p><strong>Jooble is a remotefirst company<strong> with 355 professionals who live in 24 countries and speak 25 languages We believe that talented people can create cool projects no matter where they are<br><br><strong>We are looking for a role to build our product Jooble Job Aggregator<strong><p> <ul style=> <li style=><a href=httpjoobleorg rel=nofollow>Joobleorg<a> is the main product We gather vacancies from 140 000 sources including corporate websites social networks classifieds and other resources This product is available in 69 countries<li> <li style=>Our user is a job seeker whom we help find a relevant job opportunity<li> <li style=>Our client is the marketing manager from a job board whom we give an opportunity to attract job seekers<li> <li style=>Our partners` websites help us increase traffic volume by posting our vacancieswidgets Users visit our website while partners receive rewards<li> <ul> <p>We seek a talented and motivated <strong>Junior Machine Learning Engineer<strong> to join our team in supporting our Machine Learning and Big Data initiatives As a member of our Search Engine team you will work closely with crossfunctional teams to develop and implement new systems maintain and optimise existing models and pipelines and ensure high data quality<p> <p><strong>Responsibilities<strong><p> <ul style=> <li style=>Integrate SOTA machine learning frameworks to the production environment<li> <li style=>Design develop and launch efficient and reliable ETL data pipelines<li> <li style=>Optimize existing pipelines and maintain all domainrelated data pipelines<li> <li style=>Partner with machine learning engineers to understand data needs and build highperformance scalable data warehouses<li> <li style=>Intelligently designed data models for optimal storage and retrieval<li> <li style=>Deploy inclusive data quality checks to ensure the accuracy of data<li> <li style=>Work closely with the DevOps team to integrate CICD into existing services<li> <ul> <p><strong>Requirements<br><strong><p> <ul style=> <li style=>Bachelors or Masters degree in Computer Science<li> <li style=>Ability to estimate the complexity of base algorithms<li> <li style=>Strong background in statistics and math<li> <li style=>Understanding what the OOP and Design Patterns are<li> <li style=>Experience with Linux systems and administration tools Bash and Shell scripting<li> <li style=>Basic knowledge of machine learning algorithms is a plus<li> <li style=>A willingness to learn and apply new cuttingedge technologies in information retrieval big data and data science fields<li> <ul> <p><strong>What makes work at Jooble comfortable<strong><p> <p><strong>Work from anywhere<strong><br>All employees can work in the office or remotely Also we have hubs and offices Everyone who is abroad can visit our space in Warsaw For those in Ukraine you can visit offices in Kyiv and Lutsk The company provides all the necessary work equipment whether you work in the office or remotely<p> <p><strong>Flexible working hours<strong><br>The 8hour working day and you choose when to start What matters to us is the result not the number of hours spent at the workplace<p> <p><strong>Education<strong><br>We cover the cost of training courses webinars<p> <p><strong>Healthcare<strong><br>We provide health insurance for everyone who has worked for more than 3 months For colleagues who are abroad financial support is provided in case of medical expenses<p> <p><strong>Mental Health<strong><br>We are cooperating with the wellbeing service It provides employees with psychological consultations or a 50 discount on different psychologists services<p> <p><strong>Vacation and Sick Leave<strong><br>24 days of annual leave paid sick days + the possibility to take 4 additional sick days without a medical certificate<p> <p><strong>Our culture<strong><br>There is always a fantastic team behind a successful project Wed really like our people to feel that Joobles workplace promotes freedom respect support and honesty We always give feedback to each other and we believe it helps us develop personally and our products in general<p> <p><strong>Ukraine is the capital of great people <strong><br>From the first day of the war Jooble actively supports and organises fundraisings Our colleagues protect our country and volunteer what is for sure important efforts for Ukraine today<br>If in the job description you see yourself and really want to become a member of our team please send us your CV and our recruiter will reach you <p> <p><strong><a href=httpswwwlinkedincomcompanyjooble rel=nofollow title=httpswwwlinkedincomcompanyjooble><u>LinkedIn<u><a><strong><p> <p><strong><a href=httpswwwinstagramcomjooblelife rel=nofollow title=httpswwwinstagramcomjooblelife><u>Instagram<u><a><strong><p> <p> <p> <img src=httpsremotivecomjobtrack1884865blankgifsource=publicapi alt=>
Software Engineer - Release [IC2]
Company: Sourcegraph91
Location: Worldwide
Posted Feb 12, 2024
<div class=contentintro><div class=h3>ALL SOURCEGRAPH ROLES ARE FULLY REMOTE<div> <div class=h2><span style=color>Who we are<span><div> <p>Our mission at Sourcegraph is to make it so that <a class=clink href=22httpshandbooksourcegraphcomstrategygoalsstrategy22 rel=nofollow target=blank>everyone can code<a> not just ~01 of the population Our code graph powers Cody the most powerful and accurate AI coding assistant as well as our Code Search product which helps devs explore their entire codebase and make largescale migrations and security fixes Were building software that builds software and in doing so were making devs more productive and preparing for a world where a lot more code gets written<p> <p>Its an exciting time to join Sourcegraph AI has taken over the world and weve spent the last 10 years building infrastructure thats integral to making AI generated code more powerful and accurate Our customers include 45 FAANG companies 4 of the top 10 banks government organizations Uber Plaid and many other companies building the software that pushes the world forward Weve raised $225M at a $2625B valuation from <a class=clink href=22httpstechcrunchcom20210713sourcegraphraises125mseriesdon26bvaluationforuniversalcodesearchtool22 rel=nofollow target=blank>Andreessen Horowitz<a> <a class=clink href=22httpsaboutsourcegraphcomblogseriescwithsequoia22 rel=nofollow target=blank>Sequoia<a> <a class=clink href=22httpswwwredpointcomcompaniessourcegraph22 rel=nofollow target=blank>Redpoint<a> <a class=clink href=22httpsmediumcomcraftventureswhyweinvestedinsourcegraph5ace28317e3d22 rel=nofollow target=blank>Craft<a> and others Were making ambitious bets on our future and were looking to hire exceptional people to join our team as we make Sourcegraph one of the biggest and most influential companies in the world<p><div><div class=h2><span style=color><strong>Working hours <strong><span><div> <p>🌎 Given that we are an allremote company and hire <a href=22httpshandbooksourcegraphcomdepartmentspeopleopsprocesshowweengagetalentoutsidetheus22 rel=nofollow>almost anywhere<a> in the world we dont have a particular timezone preference for this role However you may need to be available for nonrecurring urgent meetings outside of working hours<p> <div class=h2><span style=color><strong>Why this job is exciting <strong><span><div> <p><a href=22httpsaboutsourcegraphcomcodyutmsource=googleamputmmedium=cpcamputmcampaign=19895311885amputmterm=sourcegraph codyampgclid=CjwKCAjw0ZiiBhBKEiwA4PT9z9jbT6ncbQS5bLcQHfuIy9Je5bCogDwICrbbZ8Z9TkwiKkenGMuFRoCptEQAvDBwE22 rel=nofollow>Cody<a> is the best AI coding assistant today and youll get to help build it and get it in the hands of millions of devs Our code intelligence married with modern AI is already providing a remarkable alpha experience and you can help us unlock its full potential <p> <p>Our rapid development pace means that building and releasing our products to the market is a unique challenge from overseeing the release of all components supporting Cody as well as Cody itself building the tools to provide a selfservice experience to all teammates to taking part in building a quality infrastructure to monitor Cody quality <p> <p>We are looking for a Senior Release Engineer to join the Developer Infrastructure team to take our release process to the next level turning it into a seamless process for everyone maximizing the ownership of individual teams with a platform based approach <p> <p>By joining our team you will directly impact how Cody and our Code Intelligence platform is released to the world and be at the crossroads of all Sourcegraph teams by building mission critical tools to support our mission If youre passionate about enhancing developers productivity and are excited to be a part of a dynamic team pushing the boundaries of technology then this role is for you<p> <p>📅 Within one month you will<p> <ul style=> <li style=>Begin building relationships with crossfunctional teams including the Cody development team and other stakeholders<li> <li style=>Dive into the codebase of Cody and Code Intelligence platform gaining a deep understanding of the existing code architecture and dependencies<li> <ul> <p>📅 Within three months you will<p> <ul style=> <li style=>Implement improvements that result in a measurable reduction in the time it takes to release new versions of Cody and the Code Intelligence platform while higherlevel insights on architecture scalability and customer focus<li> <li style=>Establish strong working relationships with Security teams ensuring that the release process incorporates necessary security measures<li> <li style=>Actively participate in code reviews and discussions to contribute higherlevel insights on architecture scalability and customer focus<li> <ul> <p>📅 Within six months you will<p> <ul style=> <li style=>Contribute to the development of a robust and scalable infrastructure for monitoring Codys quality performance and user experience<li> <li style=>Implement proactive alerting and monitoring systems to detect issues before they impact customers<li> <ul> <p>📅 Within one year you will<p> <ul style=> <li style=>Successfully evolve the release process into a mature platform enabling teams across Sourcegraph to manage their releases independently<li> <li style=>Proactively propose additions and changes to the teams roadmap aligning it with the broader goals of Sourcegraph<li> <ul> <div class=h2><span style=color><strong>About you<strong><span><div> <ul style=> <li style=>Youre a software engineer first but you have a passion for working on the boundaries between software and the underlying infrastructure You might have some past experience as an SRE developing tooling for other developers or jumping between the two<li> <li style=>Youre interested in distributed systems and have experience debugging a few of the challenges that come along with them<li> <li style=>You understand the software lifecycle from design to coding to docs as well as the maintenance lifecycle over time<li> <li style=>You dont write code for the sake of it but to provide value to our customers by solving problems<li> <li style=>You value integrity and teamwork Your strong sense of empathy helps you understand your peers challenges and you sharply understand how to balance solving current and future problems carving a path to implement your vision Youre able to contribute feedback to your teammates as well as across team boundaries when needed<li> <li style=>You understand your role in the company and how you contribute to its success or failures You have a strong sense of ownership and a healthy sense of urgency You understand that this is <strong>your<strong> company now<li> <li style=>Your sense of ownership extends to the software that you ship to your customers You understand that your code is likely the first impression many customers have of your company and you often pause to consider the customer experience during development<li> <li style=>You do work you are proud of and your work is respected by your peers as well as the broader community<li> <ul> <div class=h3>Skills<div> <ul style=> <li style=>Youre proficient at writing at least one language and likely experienced in other languages as well<li> <li style=>Youve done some frontend development work at some point in your career<li> <li style=>Youve had experience working with delivery and build pipelines of various sizes<li> <li style=>You have working knowledge of Kubernetes perhaps even including working and developing with Kubernetes APIs and internals such as CRDs and controllers<li> <li style=><strong>Bonus<strong> You have worked with Bazel or other build systems in large polyglot codebases<li> <li style=><strong>Bonus <strong>Familiarity with SvelteKit and Tailwind CSS<li> <ul> <p>It doesnt matter if youre not an expert on all points what really counts is that you understand the complexities of releasing software and thrive to make it a seamless experience for both our customers and our teammates Ultimately you can jump in at any point in the software lifecycle and understand how to fix issues<p> <div class=h2><span style=color><strong>Level<strong><span><div> <p>📊 This job is an IC2 You can read more about <a href=22httpshandbooksourcegraphcombenefitspayperkspayexpensescompensationlevelingguide22 rel=nofollow>our job leveling philosophy<a> in our Handbook<p> <div class=h2><span style=color><strong>Compensation<strong><span><div> <p><strong>💸 We pay you an aboveaverage salary<strong> because we want to hire the best people who are fully focused on helping Sourcegraph succeed not worried about paying bills You will have the flexibility to work and live anywhere in the world<em> unless specified otherwise in the job description<em> and well never take your location or currentpast salary information into account when determining your compensation As an <a href=22httpshandbooksourcegraphcomcompanyinfoandprocessvaluessts=Open and transparent22 rel=nofollow>open and transparent <a>company that values equitable and competitive compensation for everyone our <a href=22httpshandbooksourcegraphcombenefitspayperkspayexpensescompensation22 rel=nofollow>compensation ranges are visible<a> to every single Sourcegraph Teammate To determine your salary we use a number of market and datadriven salary sources and target the highend of the range ensuring that were always paying above market regardless of where you live in the world <p> <p>💰 The target compensation for this role is $141500 USD base salary<p> <p>📈 In addition to our cash compensation we offer equity because when we succeed as a company we want you to succeed too and generous <a href=22httpshandbooksourcegraphcombenefitspayperksbenefitsperks22 rel=nofollow>perks amp benefits<a><p> <div class=h2><span style=color><strong>Interview process<strong><span><div> <p><em>Below is the interview process you can expect for this role you can read more about <em><a href=22httpshandbooksourcegraphcomtalenttypesofinterviews22 rel=nofollow><em>the types of interviews<em><a><em> in our Handbook It may look like a lot of steps but rest assured that we move quickly and the steps are designed to help you get the information needed to determine if were the right fit for you Interviewing is a twoway street after all <em><p> <p>We expect the interview process to take 4 hours in total<p> <p><strong>👋 Introduction Stage<strong> we have initial conversations to get to know you better<p> <ul style=> <li style=>30m <a href=22httpshandbooksourcegraphcomdepartmentspeopletalenttalentprocesstypesofinterviewsrecruiterscreen22 rel=nofollow>Recruiter Screen<a> with Grace Bohl <li> <li style=>60m <a href=22httpshandbooksourcegraphcomdepartmentspeopletalenttalentprocessengineeringinterviewprocesscandidatestechnicalinterview22 rel=nofollow>Technical Interview<a> and <a href=22httpshandbooksourcegraphcomdepartmentspeopletalenttalentprocesstypesofinterviewsresumedeepdive22 rel=nofollow>Resume Deep Dive<a> with Jacob Pleiness<li> <ul> <p><strong>🧑💻 Team Interview Stage<strong> we then delve into your experience in more depth and introduce you to members of the team<p> <ul style=> <li style=>45m Code Walkthrough<li> <li style=>15m <a href=22httpshandbooksourcegraphcomdepartmentspeopletalenttalentprocesstypesofinterviewshiringmanagerscreen22 rel=nofollow>Hiring Manager Screen <a>with Nelson Araujo<li> <li style=>60m <a href=22httpshandbooksourcegraphcomdepartmentspeopletalenttalentprocessengineeringinterviewprocesscandidatespairingexercise22 rel=nofollow>Technical Interview Pairing Exercise<a> with Michael Lin and Dax McDonald<li> <li style=>45m <a href=22httpshandbooksourcegraphcomdepartmentspeopletalenttalentprocesstypesofinterviewscrossfunctionalteamcollaborationinterview22 rel=nofollow>Crossfunctional Team Interview<a> with <span style=fontweight>Jon Galindo and Louis Jarvis<span><li> <ul> <p><strong>🎉 Final Interview Stage <strong> we move you to our final round where you meet crossfunctional partners and gain a better understanding of our business and values holistically<p> <ul style=> <li style=>30m <a href=22httpshandbooksourcegraphcomdepartmentspeopletalenttalentprocesstypesofinterviewsvaluesinterview22 rel=nofollow>Values Interview<a><li> <li style=>30m <a href=22httpshandbooksourcegraphcomdepartmentspeopletalenttalentprocesstypesofinterviewsleadershipinterview22 rel=nofollow>Leadership Interview<a> with cofounder <li> <ul> <p>We check references and conduct your background check<p> <p>Please note you are welcome to request additional conversations with anyone you would like to meet but didnt get to meet during the interview process<p><div class=contentconclusion><div class=h2><span style=color>Not sure if this is you<span><div> <p><span style=fontweight>We want a diverse global team with a broad range of experience and perspectives If this job sounds great but youre not sure if you qualify apply anyway We carefully consider every application and will either move forward with you find another team that might be a better fit keep in touch for future opportunities or thank you for your time<span><p> <div class=h2><span style=color>Learn more about us<span><div> <p><span style=fontweight>To create a product that serves the needs of all developers we are building a diverse <span><a href=22httpshandbooksourcegraphcomcompanyinfoandprocessremote22 rel=nofollow><span style=fontweight>allremote team<span><a><span style=fontweight> that is <span><a href=22httpshandbooksourcegraphcomteam22 rel=nofollow><span style=fontweight>distributed across the world<span><a><span style=fontweight> Sourcegraph is an equal opportunity workplace we welcome people from all backgrounds and communities <span><p> <p><span style=fontweight>We provide <span><a href=22httpsaboutsourcegraphcomhandbookpeopleopscompensation22 rel=nofollow><span style=fontweight>competitive compensation<span><a><span style=fontweight> and <span><a href=22httpsaboutsourcegraphcomhandbookpeopleopsbenefitsandperks22 rel=nofollow><span style=fontweight>practical benefits<span><a><span style=fontweight> to keep you happy and healthy so that you can do your best work <span><span style=fontweight> <span><p> <p><span style=fontweight>Learn more about what it is like to work at Sourcegraph by reading <span><a href=22httpsaboutsourcegraphcomhandbook22 rel=nofollow><span style=fontweight>our handbook<span><a><span style=fontweight><span><p> <p><span style=fontweight>We want to ensure Sourcegraph is an environment that suits your working style and empowers you to do your best work so we are eager to answer any questions that you have about us at any point in the interview process<span><p> <p><span style=fontweight>Go back to the <span><a href=22httpsaboutsourcegraphcomjobs22 rel=nofollow><span style=fontweight>careers page<span><a><span style=fontweight> for all open positions<span><p> <p> <p> <p><em><span style=fontweight>Sourcegraph participates in <a href=22httpshandbooksourcegraphcomdepartmentspeopletalenteverify22 rel=nofollow target=blank>EVerify<a> for US Employees<span><em><p><div><img src=httpsremotivecomjobtrack1895515blankgifsource=publicapi alt=>
Senior Copywriter
Company: Skan
Location: Worldwide
Posted Jan 31, 2024
Skan, a cognitive technology start-up, is seeking a senior copywriter with 5+ years of experience in SaaS copywriting, particularly in technical topics and B2B marketing materials. The ideal candidate should have a strong background in creating thought leadership content, excellent communication skills, and knowledge of SEO best practices. They will work cross-functionally with various teams to craft Skan's brand voice and shape content marketing efforts. Skan offers comprehensive benefits including health care, retirement plans, life insurance, unlimited PTO, disability coverage, work from home options, and a stock option plan. Skan aims to be the foundation for operational intelligence and the future of work.
Senior Site Reliability Engineer
Company: PandaDoc
Location: Worldwide
Posted Feb 20, 2024
PandaDoc is seeking a Site Reliability Engineer with 3+ years of experience in higher level languages like Python or Go. The role involves building software, managing critical production applications, and developing automations for platform reliability. The ideal candidate should have strong experience with observability tools, AWS, Kubernetes, and DevOps tools. PandaDoc offers a positive company culture with work-life balance, creative team-bonding events, and remote work opportunities. The company is committed to equal treatment of all employees.
Senior Applied Cryptographer
Company: Monad Labs
Location: Worldwide
Posted Jan 24, 2024
<p><a href=httpmonadxyz rel=noopener noreferrer nofollow>Monad Labs<a> is a venturebacked startup building the <strong>Monad blockchain<strong> a highperformance smart contract platform built to bring world adoption to decentralized apps Monad delivers 1000x the throughput of Ethereum—10000 transactions per second—while maintaining backwardcompatibility for Ethereum smart contracts offering users and developers the best of both worlds<p> <p>Founded by <a href=httpswwwjumptradingcom rel=noopener noreferrer nofollow>Jump Trading<a> alums our team solves challenging problems in distributed systems engineering and lowlatency optimization authoring novel open source code to implement a new highperformance highreliability highvalue system<p> <p>After recently <a href=httpstechcrunchcom20230214monadlabsraises19mtogrowitssmartcontractplatformandimprovetheethereumspace rel=noopener noreferrer nofollow>raising<a> a $19 million seed round backed by <a href=httpswwwdragonflyxyz rel=noopener noreferrer nofollow>Dragonfly Capital<a> <a href=httpsplaceholdervc rel=noopener noreferrer nofollow>Placeholder Capital<a> <a href=httpsnaval rel=noopener noreferrer nofollow>Naval Ravikant<a> and other leaders in the crypto space we are hiring a few more exceptional engineers who want to work on challenging and impactful problems in a fastpaced environment<p> <h2>The Role<h2> <p>We are looking for an exceptional Senior Applied Cryptographer who is interested in cryptographic protocols and their application to blockchain You will play a leading role in designing and implementing critical components of the blockchain such as signature schemes threshold encryption distributed key generation and zeroknowledge proofs Your work will significantly contribute to the security and scalability of the platform<p> <h3>Who you are<h3> <ul> <li>Resourceful and selfmotivated<li> <li>Team oriented collaborative and a good communicator<li> <li>Adaptive able to make meaningful contributions in a fastpaced environment<li> <li>Opinionated about software architecture<li> <li>Motivated to push the limits of system performance through repeated optimization<li> <li>Interested in building highvalue faulttolerant distributed systems<li> <ul> <h3>Requirements<h3> <ul> <li>Advanced degree in applied cryptography<li> <li>5 years of experience in applied cryptography in an academic or industrial setting<li> <li>Excellent knowledge of modern cryptography primitives such as zeroknowledge proofs signature schemes threshold encryption and MPC<li> <li>Strong programming skills in languages like python or C++<li> <ul> <h4><strong>Bonus<strong><h4> <ul> <li>Research publications<li> <li>Contributions to open source projects<li> <li>Startup experience<li> <ul> <h3>What you’ll be doing<h3> <ul> <li>Designing and implementing crucial cryptographic components of the blockchain such as signature schemes threshold encryption distributed key generation and zeroknowledge proofs<li> <li>Conducting literature review and researching opportunities to incorporate the latest advances into the workflow<li> <ul> <h3>Why work with us<h3> <ul> <li>You’ll work on extremely challenging problems with massive impact<li> <li>You’ll work with and learn from a small exceptional <a href=httpsmonadxyzteam rel=noopener noreferrer nofollow>team<a> <li> <li>You’ll receive a competitive salary along with equity<li> <li>You’ll shape the culture as an early employee and make impactful contributions from day one<li> <li>You’ll be part of a flat resultsdriven organization<li> <li>Your work will be deeply impactful enabling much cheaper and more efficient decentralized computation and ultimately paving the way for new dapps that improve many people’s lives<li> <ul> <h3><strong>Salary and benefits<strong><h3> <p>Minimum fulltime salary of $200000 <em>This is not a guarantee of compensation or salary a final offer amount may vary based on factors including but not limited to experience and geographic location<em><p> <p>Monad Labs’ benefits include unlimited and encouraged paid time off insurance coverage home office equipment stipend monthly wellnessfitness stipend and 10 companyobserved holidays<p><br><br>Please mention the word ENTHUSIASTICALLY and tag RNTIuMTYwLjExMS41Ng== when applying to show you read the job post completely RNTIuMTYwLjExMS41Ng== This is a beta feature to avoid spam applicants Companies can search these words to find applicants that read this and see theyre human