Exceptional Service Jobs

1,338,750 open positions · Updated daily

Exceptional Service roles are surging as SaaS companies and subscription businesses prioritize customer retention. With AIโ€‘powered chatbots and realโ€‘time sentiment analytics, firms are expanding support teams to keep churn below 5%. The demand is reflected in the 1627 openings, each offering clear salary ranges up to $140,000.

Typical positions include Customer Success Managers, Technical Support Engineers, Client Onboarding Specialists, Escalation Engineers, and Support Operations Leads. Each role blends CRM mastery (Salesforce, HubSpot, Zendesk), data analysis (NPS, CSAT, renewal rates), and automation (Zapier, Jira Service Management) to drive upsell, reduce incidents, and build knowledge bases.

Salary transparency is crucial for professionals who track performance metrics. Knowing the exact pay band for a role that requires, for example, a CCSM certification or Zendesk admin level, allows candidates to negotiate based on real industry benchmarks and evaluate whether a position aligns with their career growth and compensation expectations.

Senior Data Analyst

Company: Caribou Financial

Location: USA

Posted Dec 07, 2025

This job posting describes a Senior Data Analyst role with responsibilities including managing analytics processes, AB testing, and dashboard creation. It outlines technical requirements like SQL/Python skills and dbt experience, along with benefits such as competitive compensation and comprehensive benefits packages.

Revenue Performance Management (RPM) Solutions Delivery

Company: Anaplan

Location: USA

Posted Dec 07, 2025

This job description outlines a role focused on ensuring RPM applications align with Anaplan standards through collaboration, implementation guidance, and ecosystem enablement. Key responsibilities include partnering with teams, developing training programs, and supporting partners to drive successful implementation and customer satisfaction.

Senior Software Engineer - Backend Focused (Viator)

Company: Tripadvisor

Location: Poland

Posted Dec 07, 2025

Viator, a Tripadvisor company, is a leading marketplace for travel experiences with 300,000+ options. They offer flexibility, last-minute availability, and a fun work environment. The company is looking for a Senior Software Engineer to join their distributed team in Kraków, Poland. The role involves working on the backend with some frontend projects, using technologies like Java, React, TypeScript, GraphQL, Kubernetes, SQL, NoSQL databases, and AWS.

Corporate Strategy Lead - Product

Company: Pinterest

Location: USA

Posted Dec 07, 2025

The role is a senior individual contributor within the Corporate Strategy team, responsible for shaping the firmwide Shopping strategy. The position requires strategic problem solving, cross-functional partnership, data analysis, and executive-level communication. The ideal candidate should have a corporate strategy background, experience in influencing without authority, and comfort with basic SQL queries.

Manager/Director of Alliances - SI's

Company: Aria Systems

Location: India,UK

Posted Dec 07, 2025

Aria Systems is seeking a Director of Alliances to drive revenue growth with services partners. The role involves building partner relationships, enabling partners, and working with internal teams to align on strategy and go-to-market activities. Aria offers a dynamic work environment with competitive benefits.

Staff Data Scientist - Engagement Ecosystem

Company: Pinterest

Location: USA

Posted Dec 07, 2025

Pinterest is seeking a Staff Data Scientist to shape the future of their engagement ecosystem. The role involves developing a deep understanding of the platform, leading projects on tradeoffs between organic engagement and advertising, and designing robust ML frameworks. The ideal candidate will have 10+ years of experience in data environments, expertise in machine learning and causal inference, and strong communication skills.

Staff Software Developer - Fullstack

Company: Coursera

Location: Canada

Posted Dec 07, 2025

Coursera is seeking a Staff Software Developer Fullstack to build tools for instructors and partners to create, review, and improve courses. The role involves designing and maintaining fullstack features, developing backend services and APIs, building responsive UIs in React/TypeScript, integrating with AI systems, and providing technical leadership. The ideal candidate has 6+ years of experience in web application development, solid frontend and backend skills, and experience designing end-to-end features.

Product Manager – AI Solutions

Company: Unified

Location: USA

Posted Dec 07, 2025

The company is transforming into a modern media platform with AI-driven solutions, seeking a Product Manager to lead innovation and enhance advertiser outcomes through data-driven tools and cross-functional collaboration.

(Inside Sales) Licensing Manager

Company: ASCAP

Location: USA

Posted Dec 07, 2025

ASCAP is a nonprofit membership association representing over one million songwriters, composers, and music publishers. It licenses music to businesses, collects fees, and distributes royalties to its members. ASCAP advocates for music creators' rights and provides resources to support their careers.

Engineering Lead

Company: NABIS

Location: USA

Posted Dec 07, 2025

Nabis is a leading licensed cannabis wholesale platform with a mission to empower the world to discover cannabis. They are building an innovative technology-first platform to scale the cannabis industry. The company is seeking an Engineering Lead to guide the technical direction and growth of their V2 Platform.

Lead Monetization Analyst

Company: HubSpot

Location: USA

Posted Dec 07, 2025

The HubSpot Ops team is seeking a Lead Monetization Analyst to help make important product pricing and packaging decisions based on data, customer insights, and strategic thinking. The role involves owning business performance reporting, supporting pricing and packaging decisions, and driving cross-functional workstreams. The ideal candidate should have relevant experience in data analytics and pricing strategy, track record of driving organization-wide impact, expert financial modeling skills, and excellent communication and collaboration skills.

Senior Recruiter

Company: NABIS

Location: USA

Posted Dec 07, 2025

Nabis is a leading licensed cannabis wholesale platform with a mission to empower the world to discover cannabis. They are building an innovative technology-first platform to scale the cannabis industry. The company is seeking a Senior Recruiter to own and lead their recruiting function as they continue to grow.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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