Exceptional Service Jobs

1,338,750 open positions · Updated daily

Exceptional Service roles are surging as SaaS companies and subscription businesses prioritize customer retention. With AIโ€‘powered chatbots and realโ€‘time sentiment analytics, firms are expanding support teams to keep churn below 5%. The demand is reflected in the 1627 openings, each offering clear salary ranges up to $140,000.

Typical positions include Customer Success Managers, Technical Support Engineers, Client Onboarding Specialists, Escalation Engineers, and Support Operations Leads. Each role blends CRM mastery (Salesforce, HubSpot, Zendesk), data analysis (NPS, CSAT, renewal rates), and automation (Zapier, Jira Service Management) to drive upsell, reduce incidents, and build knowledge bases.

Salary transparency is crucial for professionals who track performance metrics. Knowing the exact pay band for a role that requires, for example, a CCSM certification or Zendesk admin level, allows candidates to negotiate based on real industry benchmarks and evaluate whether a position aligns with their career growth and compensation expectations.

Package Consultant-SAP HANA FIN CO

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role requiring extensive experience with SAP FICO and India localization. The position involves leading teams, providing functional and technical expertise, and working on complex projects. The role is based in India and requires 100% travel within the country.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves collaborating with visionaries across industries, using best practice technologies and tools to develop customized systems. Required skills include proficiency in Java Spring Framework, Spring Boot, RESTful APIs, OOP design patterns, ORM tools, and microservices.

Accounts Receivable Collections Specialist| Fluent in German & English

Company: IBM

Location: MADRID, ES

Posted Dec 04, 2025

IBM is seeking a proactive and results-driven Accounts Receivable Analyst to join their AR team. The role involves maximizing cash flow through effective collections, dispute resolution, bad debt prevention, and collaboration with internal and external stakeholders. The ideal candidate should have strong problem-solving, communication, and continuous improvement skills.

IBM Cloud Backend Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM is seeking a skilled backend developer to join their Infrastructure team. The role involves developing and maintaining high-quality software products using various technologies and programming languages. The company is focused on shifting to a cloud-based model and is looking for experienced cloud software engineers to join their App Dev services development team in India.

Infrastructure Specialist-Azure Platform

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The job role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The role focuses on identifying and fixing business problems, improving services, troubleshooting technical issues, and requires expertise in Azure IAAS, PASS, and SAAS services, containerization, and security management.

Software Developer - Web Developer

Company: IBM

Location: Mulhuddart, IE

Posted Dec 04, 2025

The text is a job description for a Senior Web Developer position at IBM Software. The role involves building and enhancing the Admin UI for the ContextForge gateway proxy and registry using HTMX, Alpine.js, and TypeScript. The position requires experience in frontend development, server-driven UI patterns, and UI/UX design. Testing and quality assurance are also important aspects of the role.

Procurement Services Engagement Associate

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The job posting is for a Procurement Services Engagement Associate role at IBM. The role involves creating compelling sales materials, presentations, and videos to showcase IBM's procurement outsourcing services. The ideal candidate should have 10+ years of experience in creating sales materials, strong proficiency in MS PowerPoint and video editing tools, excellent communication and storytelling skills, and knowledge of end-to-end procurement processes.

InfoSphere Optim Technical Support Professional

Company: IBM

Location: Krakow, PL

Posted Dec 04, 2025

IBM Optim is a data management solution that helps organizations manage data throughout its lifetime. The role involves providing technical support to customers, collaborating with development and support organizations, and contributing to department goals. The position offers opportunities to work with the latest technologies and grow skills in IBM's key data management products.

Entry Level QA/Test Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for a QATest Developer role at IBM. It outlines the responsibilities, required education, and technical expertise needed for the position. The role involves working with client-server architectures, networking protocols, application development, databases, and creating APIs. The position requires knowledge of Agile and Cloud devOps development methodologies, as well as experience with various programming languages and tools.

Product Designer - HashiCorp Infrastructure/Self-Serve

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on a team that transforms customer challenges into industry-leading AI-powered cloud-native solutions. The role involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. The position is for a Senior Product Designer for Waypoint, aiming to maintain a focus on user experience and identify strategic opportunities for improvement and integration with Terraform.

Domain Trainer - Learning

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text is a job description for a Service Delivery Management role at IBM Consulting. It outlines the responsibilities, required education, and technical expertise for the position. The role involves ensuring service level agreements are met, managing team performance, documenting processes, conducting team meetings, managing volumes, handling escalations, ensuring business controls, resolving issues, providing training, maintaining backup systems, conducting quality assurance reviews, identifying process improvements, managing change, financial management, and more. The position requires a bachelor's degree and experience with an LMS tool and trainer education background.

Senior Solutions Engineer (HashiCorp)

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, specifically in the Solutions Engineering team at HashiCorp. The role involves serving as a trusted advisor to customers, helping them achieve their business outcomes by leveraging HashiCorp's platform capabilities. The position requires strong technical expertise, communication skills, and the ability to collaborate with cross-functional teams.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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