Exceptional Service Jobs

1,338,750 open positions · Updated daily

Exceptional Service roles are surging as SaaS companies and subscription businesses prioritize customer retention. With AIโ€‘powered chatbots and realโ€‘time sentiment analytics, firms are expanding support teams to keep churn below 5%. The demand is reflected in the 1627 openings, each offering clear salary ranges up to $140,000.

Typical positions include Customer Success Managers, Technical Support Engineers, Client Onboarding Specialists, Escalation Engineers, and Support Operations Leads. Each role blends CRM mastery (Salesforce, HubSpot, Zendesk), data analysis (NPS, CSAT, renewal rates), and automation (Zapier, Jira Service Management) to drive upsell, reduce incidents, and build knowledge bases.

Salary transparency is crucial for professionals who track performance metrics. Knowing the exact pay band for a role that requires, for example, a CCSM certification or Zendesk admin level, allows candidates to negotiate based on real industry benchmarks and evaluate whether a position aligns with their career growth and compensation expectations.

Math Producer

Company: Brilliant

Location: USA

Posted Nov 20, 2025

Brilliant is a company that aims to create a world of better problem solvers by delivering interactive, adaptive, and fun learning experiences at scale. They prioritize building a healthy business and serve hundreds of thousands of paid subscribers. The company values adventure, excellence, generosity, and candor. They are looking for exceptional learning designers with a strong background in STEM fields to join their team and help expand their library of learning games.

Senior Software Engineer - Web Services

Company: Mozilla

Location: Canada

Posted Nov 20, 2025

MZLA Technologies Corporation, a subsidiary of the Mozilla Foundation, develops open-source email and productivity tools like Thunderbird. They value privacy, user control, and collaboration with a global community. The company seeks a Senior Software Engineer to lead web services initiatives, focusing on JMAP, Python, and TypeScript. They offer competitive salaries, benefits, and a remote work environment.

Full-Stack Staff Product Engineer

Company: Mozilla

Location: USA

Posted Nov 20, 2025

MZLA Technologies Corporation, a subsidiary of the Mozilla Foundation, develops open-source privacy-centric productivity tools like Thunderbird. They are building a new AI assistant with a local-first architecture and an extension marketplace. The company seeks a full-stack staff product engineer with extensive experience in frontend development, React, TypeScript, and AI product development.

Account Executive - Small Business

Company: HubSpot

Location: USA

Posted Nov 20, 2025

HubSpot is seeking a Growth Specialist Account Executive to join their direct sales team. The role involves identifying and closing new business opportunities in the small business space, using strong consultative selling skills. The ideal candidate should have at least 1 year of experience with self-sourced outbound leads, a positive outlook, and exceptional consultative selling and closing skills.

Sales Account Executive

Company: Influur

Location: Mexico

Posted Nov 20, 2025

Influur is a company that uses creators' data and AI to revolutionize influencer marketing, making it measurable, predictable, and scalable. They are seeking a dealcloser to join their team and help scale the influencer marketing industry by winning new business, growing existing accounts, and building long-term relationships with clients.

Full-Stack Staff Product Engineer

Company: Mozilla

Location: Canada

Posted Nov 20, 2025

MZLA Technologies Corporation, a subsidiary of the Mozilla Foundation, develops open-source privacy-centric productivity tools like Thunderbird. They are building a new AI assistant with a local-first architecture and an extension marketplace. The company seeks a generalist FullStack Staff Product Engineer with extensive experience in frontend development, React, TypeScript, and AI product development.

Senior Application Engineer - Zuora Billing & Revenue

Company: Twilio

Location: India

Posted Nov 20, 2025

The job posting is for a Senior Application Engineer position at Twilio, focusing on Zuora Billing and Revenue. The role involves design, configuration, development, and testing of Zuora solutions for key finance functions. The ideal candidate should be a self-starter with strong analytical skills, communication abilities, and experience in Zuora Billing and Revenue modules. The position is remote-based in India.

Associate Vice President - Digital (Political)

Company: MissionWired

Location: USA

Posted Nov 20, 2025

MissionWired is a direct marketing agency for nonprofits and Democratic organizations, helping them create revolutionary fundraising strategies and campaigns. They have a diverse team and are committed to social change and equality. The company is looking for an associate vice president with experience in digital fundraising and communications to lead client engagements and manage cross-functional teams.

Senior Customer Success Manager

Company: Menlo Security

Location: Korea, Republic of

Posted Nov 20, 2025

Menlo Security is a leading cybersecurity company with a mission to enable secure global communication and collaboration. They are growing rapidly and seeking passionate, ethical, and organized talent. The Senior Customer Success Manager role involves building strong relationships, driving product adoption, and ensuring customer success.

Senior Product Manager - Personal Banking

Company: Mercury

Location: USA

Posted Nov 20, 2025

Mercury, a fintech company, is seeking a Senior Product Manager to join their Personal Banking team and help shape and scale their consumer banking offering. The role involves creating a holistic, high-scale consumer banking program, working on user-facing experiences, and collaborating with internal teams and external partners. The ideal candidate should have 7+ years of relevant product management experience in a financial technology company, be technically inclined, and have a deep understanding of user needs.

Global Head of Specialist Solutions Architecture - Money Management

Company: Stripe

Location: USA

Posted Nov 20, 2025

Stripe seeks a Global Head of Specialist SA for Money Management to lead a high-performing presales engineering team, drive strategic initiatives, and shape the future of financial services solutions. The role emphasizes leadership, technical expertise, and cross-functional collaboration to empower businesses and grow the global economy.

Senior Solution Architect

Company: Anaplan

Location: Germany

Posted Nov 20, 2025

The job posting is for a Senior Solution Architect role focused on leading transformative planning engagements in Supply Chain Finance, Sales Performance Management, or Workforce Planning across Germany and EMEA. The position requires strategic thinking, deep consulting acumen, and hands-on solution design experience. The role involves advising senior leaders, designing high-performing Anaplan solutions, solving complex business problems, and collaborating with cross-functional teams to drive measurable business value.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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