Exceptional Service Jobs

1,338,750 open positions · Updated daily

Exceptional Service roles are surging as SaaS companies and subscription businesses prioritize customer retention. With AIโ€‘powered chatbots and realโ€‘time sentiment analytics, firms are expanding support teams to keep churn below 5%. The demand is reflected in the 1627 openings, each offering clear salary ranges up to $140,000.

Typical positions include Customer Success Managers, Technical Support Engineers, Client Onboarding Specialists, Escalation Engineers, and Support Operations Leads. Each role blends CRM mastery (Salesforce, HubSpot, Zendesk), data analysis (NPS, CSAT, renewal rates), and automation (Zapier, Jira Service Management) to drive upsell, reduce incidents, and build knowledge bases.

Salary transparency is crucial for professionals who track performance metrics. Knowing the exact pay band for a role that requires, for example, a CCSM certification or Zendesk admin level, allows candidates to negotiate based on real industry benchmarks and evaluate whether a position aligns with their career growth and compensation expectations.

Fullstack Product Software Engineer - DocSend

Company: Dropbox

Location: USA

Posted Nov 10, 2025

This job description highlights a FullStack Product Engineer role at Dropbox DocSend with opportunities for high impact, cross-functional collaboration, and growth in a fast-paced environment. The position emphasizes scalable product development, agile practices, and contributions to expanding Virtual Data Room features.

Sr Mgr Legal

Company: Insight

Location: USA

Posted Nov 10, 2025

This job posting highlights a Sr Mgr Legal role at a global tech company with remote work flexibility, competitive salary, and opportunities for career growth. The position emphasizes collaboration with cross-functional teams, legal expertise in technology contracts, and alignment with the company's people-first values. Benefits include remote work flexibility, professional development, and a commitment to diversity and inclusion.

Sr. Application Engineer - I2C & Revenue

Company: Twilio

Location: USA

Posted Nov 10, 2025

The job posting is for an Oracle Fusion Consultant Financial role at Twilio. The role involves architecting, designing, developing, configuring, testing, and supporting Oracle Fusion Cloud ERP applications. The ideal candidate should be a self-starter with strong analytical skills, excellent communication, and the ability to work well under pressure. The role requires experience with Oracle Fusion, AR, cash management, and purchasing processes. The position is remote but not eligible for candidates in certain states.

Fullstack Product Software Engineer - DocSend

Company: Dropbox

Location: Canada

Posted Nov 10, 2025

The role is for a FullStack Product Engineer on the Dropbox DocSend team, focusing on developing and enhancing secure document management and sharing features. The position offers high impact, ownership, and collaboration in a fast-paced, startup-like environment. The company is growing rapidly and looking for experienced engineers to contribute to expanding their Virtual Data Room business with AI-enabled features.

Nurse Practitioner

Company: Fresh Clinics

Location: Australia

Posted Nov 10, 2025

This text promotes a Nurse Practitioner role at Fresh Clinics, emphasizing patient-centric telehealth care, clinical excellence, and professional growth opportunities. It highlights benefits like flexible work arrangements, career development, and a supportive team environment, positioning the role as impactful and rewarding.

Senior Business Solutions Engineer - BizTech

Company: Airbnb

Location: Remote

Posted Nov 10, 2025

The Business Technology team at Airbnb manages a complex ecosystem of products and applications, driving key outcomes for stakeholders. The team ensures accurate tax collection, manages cash reconciliation, provides insurance protection, and develops enterprise applications. They seek a highly experienced professional with expertise in Oracle, tax systems, integrations, and software development.

Global Head of Cloud Alliances

Company: Canonical

Location: Remote

Posted Nov 10, 2025

Canonical promotes itself as a leading open-source provider with global enterprise presence, highlighting opportunities for cloud alliances and a distributed work culture. The job description emphasizes innovation, partnership growth, and a collaborative environment with competitive benefits.

Americas News Editor (Remote – New York)

Company: Sandmark

Location: Remote (Preference for North East US)

Posted Nov 10, 2025

Sandmark is seeking an experienced Americas Editor to lead editorial strategy in North, Central, and South America. The role involves managing content pillars, collaborating with teams, and driving user engagement through high-quality crypto and financial market content.

Senior Data Developer

Company: Vidyard

Location: Remote

Posted Nov 10, 2025

Vidyard is seeking a Senior Data Developer to join their Data Platform team. The role involves advancing the company's data system, enhancing data pipelines, and optimizing tools. The candidate will work with technologies like Druid, Redshift, DBT, Cube, and Metabase, focusing on data collection, modeling, and activation. The position offers the opportunity to impact product features such as Analytics, Notifications, Data Privacy Compliance, and Integrations. The role is remote and open to candidates located in Canada.

Senior Sales Advisor Supervisor

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 10, 2025

The job description outlines the responsibilities and qualifications for a supervisory role in insurance sales. The ideal candidate will have in-depth knowledge of personal lines insurance, strong leadership abilities, and a commitment to coaching and developing team members. The role involves supervising sales advisors, coaching and developing them, managing their performance, contributing to a high-performing culture, ensuring customer satisfaction, and participating in process improvement initiatives.

Director - Global Compensation

Company: GitLab

Location: Latin America,North America

Posted Nov 10, 2025

The role of Director of Global Compensation at GitLab involves strategic leadership, program development, innovation, optimization, communication, stakeholder partnership, growth, and team leadership. The ideal candidate should have extensive experience in compensation design and leadership, strong analytical capabilities, and excellent communication skills.

General Liability Claims Adjuster

Company: Reserv

Location: Remote

Posted Nov 10, 2025

Reserv is an insurtech company focused on automating claims processes using AI and automation technology. They aim to bring efficiency and simplicity to claims for TPAs, insurance technology providers, and adjusters. Reserv is venture-backed and seeks highly motivated individuals to join their team in building a leading TPA and tackling longstanding challenges in the claims role.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

Related Pages