Exceptional Service Jobs

1,338,750 open positions · Updated daily

Exceptional Service roles are surging as SaaS companies and subscription businesses prioritize customer retention. With AIโ€‘powered chatbots and realโ€‘time sentiment analytics, firms are expanding support teams to keep churn below 5%. The demand is reflected in the 1627 openings, each offering clear salary ranges up to $140,000.

Typical positions include Customer Success Managers, Technical Support Engineers, Client Onboarding Specialists, Escalation Engineers, and Support Operations Leads. Each role blends CRM mastery (Salesforce, HubSpot, Zendesk), data analysis (NPS, CSAT, renewal rates), and automation (Zapier, Jira Service Management) to drive upsell, reduce incidents, and build knowledge bases.

Salary transparency is crucial for professionals who track performance metrics. Knowing the exact pay band for a role that requires, for example, a CCSM certification or Zendesk admin level, allows candidates to negotiate based on real industry benchmarks and evaluate whether a position aligns with their career growth and compensation expectations.

Sr Banking & Payments Manager

Company: Kraken

Location: UK

Posted Nov 08, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer premium products for traders, institutions, and newcomers, and are committed to industry-leading security, education, and client support. The Senior Manager Banking & Payments role leads global banking relationships to support Kraken's growth and product launches.

Lead – Data Engineer I

Company: Ollion

Location: Remote

Posted Nov 07, 2025

Ollion emphasizes innovation and independence, offering scalable solutions and a collaborative environment with competitive benefits. The company highlights its global team's ability to drive transformative change while prioritizing customer impact and flexible work arrangements.

Account Executive - GSI

Company: ScienceLogic

Location: UK

Posted Nov 08, 2025

ScienceLogic is a leader in IT operations management, providing modern IT operations with actionable insights to resolve and predict problems faster. The company is looking for a proven Account Executive with at least 2 years of experience in IT sales or solutions architecture to join their Global Systems Integrator sales organization. The role involves working with innovative GSIs to enable and support them in selling and delivering ScienceLogic's AI-infused hybrid IT service assurance solutions to end clients.

SEO Manager

Company: Market My Market

Location: USA

Posted Nov 08, 2025

This job posting describes a full-time remote SEO Manager role with responsibilities including strategic development, collaboration, training, reporting, and team leadership. The position emphasizes data-driven strategies, client account management, and company values like transparency and growth. The company highlights its recognition as a Great Place to Work and offers benefits like PTO and health insurance.

Mobile Product Software Engineer - Core Testing

Company: Dropbox

Location: Mexico

Posted Nov 08, 2025

The role is for a Mobile Product Software Engineer on the Dropbox Core Test Team, focusing on shaping the quality engineering landscape of core products. The position requires strong leadership, technical expertise, and a strategic approach to software quality. The team is looking for a Mobile Engineer to help build products effortlessly and define quality metrics.

Business Value Strategist

Company: Saviynt

Location: USA

Posted Nov 08, 2025

Saviynt is a leading identity security platform that helps organizations safeguard digital assets, drive operational efficiency, and reduce compliance costs. The company is seeking a Business Value Strategist to quantify and drive strategic decision-making, assess financial impact, and communicate the value of their solutions to clients.

Housing Senior Support Consultant

Company: NECSWS

Location: Remote

Posted Nov 07, 2025

NEC Software Solutions offers a positive work environment with competitive benefits, flexible hours, and opportunities to make an impact through innovative technology solutions. The job description highlights technical support roles with growth potential, emphasizing collaboration with public sector organizations and career development prospects.

Staff Engineer - Front End focus

Company: Visa

Location: India

Posted Nov 08, 2025

Pismo is a technology company founded in 2016 that provides banking and financial infrastructure solutions. They are seeking a Senior Software Engineer to develop a Pipeline Orchestration Platform with cloud-based capabilities. The role involves building scalable APIs, integrating with deployment infrastructure, and ensuring security standards. The position is remote with opportunities for innovation and collaboration across teams.

Workday HCM – Senior Manager

Company: Visa

Location: USA

Posted Nov 08, 2025

Visa seeks a Senior Manager HCM Systems to drive workforce transformation. The role involves configuring Workday systems, collaborating with HR, and ensuring secure global operations. Remote with travel requirements.

Systems Engineer - GTM

Company: Webflow

Location: USA

Posted Nov 08, 2025

Webflow is a company that provides a Website Experience Platform (WXP) to help teams build, manage, and optimize websites. They offer visual development, content management systems, AI-driven personalization, hosting, and analytics in a unified platform. Webflow is looking for a Systems Engineer GTM with experience in various GTM systems and business processes to join their team.

Email Lifecycle Marketing Manager

Company: GrowthAssistant

Location: Philippines

Posted Nov 08, 2025

The company is seeking an Email Lifecycle Marketing Manager to join their growth marketing team. The role involves managing and optimizing lifecycle marketing programs, collaborating with creative and operational teams, and tracking performance metrics. The position offers a $400 sign-on bonus and benefits such as work from home, paid holidays, and health insurance. The ideal candidate should have 3+ years of experience in lifecycle marketing, email, and CRM, preferably in the mortgage or financial services industries. Strong project management skills, analytical skills, and communication skills are required.

Sr. Salesforce Developer

Company: 3GC Group

Location: Philippines

Posted Nov 08, 2025

The job posting is for a Senior Salesforce Developer with Service Cloud expertise to join a remote team in the Philippines. The role involves developing and optimizing Salesforce solutions, working with Apex, Lightning Web Components, integrations, deployments, and both backend and frontend development. The ideal candidate should have 5+ years of Salesforce development experience, proficiency in Apex, LWC, Visualforce, SOQL/SOSL, and experience with Salesforce declarative tools, API integrations, security, deployments, and release management.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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