Exceptional Service Jobs

1,338,750 open positions · Updated daily

Exceptional Service roles are surging as SaaS companies and subscription businesses prioritize customer retention. With AIโ€‘powered chatbots and realโ€‘time sentiment analytics, firms are expanding support teams to keep churn below 5%. The demand is reflected in the 1627 openings, each offering clear salary ranges up to $140,000.

Typical positions include Customer Success Managers, Technical Support Engineers, Client Onboarding Specialists, Escalation Engineers, and Support Operations Leads. Each role blends CRM mastery (Salesforce, HubSpot, Zendesk), data analysis (NPS, CSAT, renewal rates), and automation (Zapier, Jira Service Management) to drive upsell, reduce incidents, and build knowledge bases.

Salary transparency is crucial for professionals who track performance metrics. Knowing the exact pay band for a role that requires, for example, a CCSM certification or Zendesk admin level, allows candidates to negotiate based on real industry benchmarks and evaluate whether a position aligns with their career growth and compensation expectations.

Integrated Marketing Strategist

Company: Figma

Location: USA

Posted Dec 09, 2025

Figma seeks an Integrated Marketing Strategist to enhance brand storytelling across global channels. The role involves aligning MarCom with Product Marketing, ensuring consistent and impactful brand launches. Candidates should have 10+ years of experience in marketing communications and cross-functional collaboration skills. Figma offers competitive compensation, equity, and benefits.

Technical Program Manager (L5) - Security M&A

Company: Netflix

Location: USA

Posted Dec 09, 2025

Netflix seeks a Technical Program Manager for security initiatives, emphasizing cross-functional collaboration, security roadmaps, and comprehensive benefits. The role involves ensuring secure integrations and advancing security maturity.

Principal Software Engineer - Infra

Company: Reddit

Location: USA

Posted Dec 09, 2025

Reddit seeks a backend engineer to build and maintain their compute infrastructure, offering competitive benefits and career growth opportunities.

Web Designer

Company: Outliant

Location: Anywhere

Posted Dec 09, 2025

Ignite Visibility is a leading digital marketing agency known for innovation and impactful results. They seek a Senior Web Designer to create seamless user experiences, with a focus on brand consistency and strategic design. The role offers growth, collaboration, and a supportive environment.

Sr. Product Manager - Communications

Company: TrueML

Location: USA

Posted Dec 09, 2025

TrueML is a mission-driven financial tech company using AI to improve distressed borrowers' experiences. They seek a Senior Product Manager to build a B2B2C platform, emphasizing personalization, compliance, and inclusivity.

Engineering Manager - Core Services

Company: Kraken

Location: USA

Posted Dec 09, 2025

Kraken promotes crypto adoption through a mission-focused team and innovative products. The company emphasizes security, education, and global financial inclusion while seeking experienced engineers for backend development roles.

Sr. Data Engineer I - Data Infrastructure

Company: Khan Academy

Location: USA

Posted Dec 09, 2025

Khan Academy promotes free global education, values diversity and innovation, and offers competitive roles with impactful missions and comprehensive benefits.

Senior Financial Analyst

Company: MissionWired

Location: USA

Posted Dec 09, 2025

MissionWired focuses on empowering nonprofits and social change organizations through innovative fundraising strategies, achieving significant impact with over $45 billion in donations. The company emphasizes mission-driven work, diversity, and inclusion, while seeking a Senior Analyst to strengthen financial operations and support strategic growth in a high-growth environment.

Demand Marketing Manager II

Company: Daxko

Location: USA

Posted Dec 09, 2025

Daxko promotes wellness and offers a demanding marketing role with growth opportunities and competitive benefits. The job emphasizes ownership, strategic planning, and collaboration while highlighting flexible work arrangements and comprehensive employee perks.

Claims Examiner | Commercial Trucking

Company: Sedgwick

Location: Remote

Posted Dec 09, 2025

Sedgwick seeks experienced claims examiners to join a globally recognized company offering career growth, work-life balance, and comprehensive benefits. The role involves complex claim processing in a supportive environment, with opportunities for professional development and a positive workplace culture.

Director Regional Sales

Company: GitLab

Location: Italy

Posted Dec 09, 2025

This role involves leading GitLab's Italian sales growth, developing teams, and driving revenue. It emphasizes strategic leadership, market expansion, and collaboration across departments in a dynamic, growth-focused environment.

Cyber Intelligence Laureate

Company: Blackbaud

Location: USA

Posted Dec 09, 2025

This job description outlines a cybersecurity leadership role requiring 15+ years of experience in cybersecurity, intelligence, and public-private partnerships. Responsibilities include strategic advisory, operational excellence, and external engagement. The position offers a remote-first work environment with competitive compensation and benefits.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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