Exceptional Service Jobs

1,338,750 open positions · Updated daily

Exceptional Service roles are surging as SaaS companies and subscription businesses prioritize customer retention. With AIโ€‘powered chatbots and realโ€‘time sentiment analytics, firms are expanding support teams to keep churn below 5%. The demand is reflected in the 1627 openings, each offering clear salary ranges up to $140,000.

Typical positions include Customer Success Managers, Technical Support Engineers, Client Onboarding Specialists, Escalation Engineers, and Support Operations Leads. Each role blends CRM mastery (Salesforce, HubSpot, Zendesk), data analysis (NPS, CSAT, renewal rates), and automation (Zapier, Jira Service Management) to drive upsell, reduce incidents, and build knowledge bases.

Salary transparency is crucial for professionals who track performance metrics. Knowing the exact pay band for a role that requires, for example, a CCSM certification or Zendesk admin level, allows candidates to negotiate based on real industry benchmarks and evaluate whether a position aligns with their career growth and compensation expectations.

Advisory Delivery Consultant - DB2

Company: IBM

Location: Markham, CA

Posted Dec 09, 2025

This role offers opportunities to work with IBM clients, leverage technical expertise, and contribute to impactful solutions within a collaborative environment. The position emphasizes career growth, technical guidance, and collaborative problem-solving to deliver world-class services and optimize client outcomes.

Recruiter (RPO)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This job description highlights opportunities to shape IBM's future through innovative recruitment practices, contribute to client satisfaction, and work with a talented team. It outlines responsibilities including candidate sourcing, brand ambassadorship, and collaboration with hiring managers, while specifying requirements like a bachelor's degree and experience in recruitment.

PROCESS DELIVERY SPECIALIST-PROCURE TO PAY

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on global client collaboration, digital transformation, and innovation. It emphasizes growth opportunities, strategic partnerships, and impactful work with cutting-edge technologies like AI and hybrid cloud solutions.

Entry Level Technical Content Professional 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM seeks Technical Content Professionals to create and curate technical documentation, collaborate with cross-functional teams, and leverage AI for innovative solutions in a growth-oriented environment.

Payments Platform Architect

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The role involves leading digital transformation with advanced technologies like cloud, AI, and quantum computing to design scalable, secure payment platforms, ensuring compliance and operational excellence.

IBM Cloud Backend Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights opportunities for growth and innovation in IBM's Infrastructure team, focusing on cloud-native solutions and agile development. The role emphasizes collaboration, technical expertise, and contributing to transformative technologies.

Portfolio Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a comprehensive role involving real estate management, budget oversight, vendor coordination, and strategic planning across multiple locations. It outlines responsibilities for facility management, stakeholder engagement, and operational efficiency while emphasizing alignment with organizational goals and continuous improvement.

Payroll Professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a Regional Payroll Specialist role requiring expertise in managing end-to-end payroll operations across Japan, China, Taiwan, and Hong Kong. The position emphasizes compliance with local labor laws, tax regulations, and statutory requirements, along with data management, audit preparation, and stakeholder coordination. Qualifications include a bachelor's degree, 3-5 years of payroll experience, and fluency in English with proficiency in Japanese/Mandarin. The role demands meticulous attention to detail, analytical skills, and cross-functional collaboration with HR, finance, and local vendors.

Developer Intern 2026 - (Baton Rouge, LA)

Company: IBM

Location: BATON ROUGE, US

Posted Dec 09, 2025

This text promotes an IBM Consulting internship offering career growth, collaboration with global clients, technical skill development, and opportunities to work on innovative projects. It emphasizes a supportive culture, mentorship, and exposure to cutting-edge technologies while outlining requirements and work expectations.

Delivery Consultant with IBM Verify CIAM skills

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role offers career growth and collaboration in IBM's Technology Expert Labs, focusing on solving client challenges and delivering world-class solutions. It emphasizes technical expertise, innovation, and a supportive culture with opportunities for professional development.

Software Engineering Manager - HashiCorp InfraGraph

Company: IBM

Location: Kochi, IN

Posted Dec 09, 2025

This text describes a leadership role in IBM's Infrastructure Cloud team, focusing on developing connectors for cloud platforms and fostering a collaborative engineering culture. It highlights opportunities for technical growth, cross-functional collaboration, and impactful contributions to enterprise solutions.

Webmethod developer

Company: IBM

Location: Giza, EG

Posted Dec 09, 2025

This job description highlights a WebMethods developer role with opportunities to work on innovative integration solutions, collaborate with clients, and leverage IBM's industry-leading technologies. The position emphasizes career growth, technical expertise, and impactful projects that drive business value and global scalability.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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