Exceptional Service Jobs

1,338,750 open positions · Updated daily

Exceptional Service roles are surging as SaaS companies and subscription businesses prioritize customer retention. With AIโ€‘powered chatbots and realโ€‘time sentiment analytics, firms are expanding support teams to keep churn below 5%. The demand is reflected in the 1627 openings, each offering clear salary ranges up to $140,000.

Typical positions include Customer Success Managers, Technical Support Engineers, Client Onboarding Specialists, Escalation Engineers, and Support Operations Leads. Each role blends CRM mastery (Salesforce, HubSpot, Zendesk), data analysis (NPS, CSAT, renewal rates), and automation (Zapier, Jira Service Management) to drive upsell, reduce incidents, and build knowledge bases.

Salary transparency is crucial for professionals who track performance metrics. Knowing the exact pay band for a role that requires, for example, a CCSM certification or Zendesk admin level, allows candidates to negotiate based on real industry benchmarks and evaluate whether a position aligns with their career growth and compensation expectations.

Software Engineer - Cloud Platform , Langflow

Company: IBM

Location: Kochi, IN

Posted Dec 09, 2025

This job description highlights opportunities to work on innovative AI-powered cloud-native solutions at IBM, emphasizing growth, collaboration, and expertise in Kubernetes and cloud infrastructure. The role involves designing scalable systems and contributing to cutting-edge technologies with a focus on customer impact.

Application Developer-Java & Web Technologies

Company: IBM

Location: Gurgaon, IN

Posted Dec 09, 2025

This role offers opportunities to work with global clients on innovative projects, emphasizing career growth and technical expertise in hybrid cloud and AI solutions. The position highlights collaboration with industry visionaries, strategic partner ecosystems, and advanced technology platforms while requiring strong technical skills in Java, Spring, and Hibernate.

Software Developer

Company: IBM

Location: Krakow, PL

Posted Dec 09, 2025

IBM Software seeks a skilled developer to create innovative cloud-native solutions, emphasizing collaboration, growth, and cutting-edge technologies. The role involves designing features, maintaining code quality, and working with advanced tools like Kubernetes and Docker, while contributing to a dynamic team focused on customer-centric innovation.

Internship: SAP Consultant in Guadalajara, Mexico

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 09, 2025

The text promotes an IBM Consulting internship offering career growth, client collaboration, and technical expertise. It highlights required qualifications and benefits of the program.

Procurement Sourcing Professional-Korean Bilingual

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 09, 2025

IBM emphasizes career growth and innovation in procurement roles, highlighting responsibilities like sourcing, cost optimization, and cross-functional collaboration. The role requires expertise in Korean, AI, and data analysis, with a focus on strategic partnerships and process improvements.

Oracle Cloud HCM Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text promotes IBM CIC's career opportunities, emphasizing growth, training, inclusive culture, and benefits like flexible working and certifications. It highlights roles in Oracle Cloud HCM with technical expertise requirements and a focus on innovation.

PROCESS DELIVERY SPECIALIST-PROCURE TO PAY

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on global client collaboration, digital transformation, and innovation. The role emphasizes long-term relationships, strategic partnerships, and career growth opportunities through technology platforms and mentorship. Responsibilities include vendor management, invoice processing, and compliance with SLAs, requiring technical expertise and adaptability.

Package Specialist-SAP Ariba

Company: IBM

Location: Ahmedabad, IN

Posted Dec 09, 2025

This job description outlines a role requiring SAP BASIS expertise, HANA migrations, cloud platform experience, and collaboration with global teams. It emphasizes technical skills in SAP versions, system setups, and integration with cloud services.

Quantum Engagement Lead - United States

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM Quantum promotes collaboration with partners and institutions to advance quantum computing. The role emphasizes partnership success, innovation, and strategic initiatives while requiring strong project management and technical expertise.

Senior Software Engineer - HashiCorp Terraform Stacks

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights opportunities to work on innovative cloud-native solutions, collaborate with global teams, and contribute to open-source projects. The role emphasizes career growth, technical expertise in Terraform and Go, and impactful contributions to the infrastructure-as-code community.

Senior Content Designer

Company: IBM

Location: Austin, US

Posted Dec 09, 2025

This text promotes an IBM Software career opportunity emphasizing innovation, global growth, and collaborative design work. It highlights roles in creating AI-powered solutions, user-centric content experiences, and cross-functional teamwork to deliver exceptional customer outcomes.

Application Developer - DevOps - Public Sektor (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a role at IBM's Client Innovation Center focusing on technical expertise, innovation, and collaboration with development teams. Responsibilities include Java application development, CI/CD pipelines, and cloud technologies. The position emphasizes diversity and equal opportunities.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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