Extraordinary Measures To Protect Airmen Jobs in Washington DC

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Manager, Customer Success

Company: Bold Penguin

Location: Washington DC

Posted Feb 27, 2025

Bold Penguin, a leading digital solution platform for small commercial insurance, is seeking a Manager of Customer Success. The role involves leading a team of Customer Success Managers to provide exceptional customer experiences, fostering long-term relationships, and driving revenue retention. The ideal candidate should have a Bachelor's degree, 3+ years of leadership experience, and 6+ years in the insurance industry. They must possess excellent communication skills, experience in team management, and a deep understanding of the insurance landscape. The role requires proactive support, strategy implementation, cross-functional collaboration, and regular reporting to the Director of Customer Success. The company offers competitive compensation, progressive benefits, and a results-focused culture.

Frequently Asked Questions

What are typical salary ranges by seniority for Extraordinary Measures To Protect Airmen roles?
Entry (0‑2 yrs): $70k‑$90k. Mid (3‑7 yrs): $90k‑$120k. Senior (8+ yrs): $120k‑$170k. Leadership (Program Manager/Director): $170k‑$220k.
What skills and certifications are required?
Core skills: FME, MATLAB, Simulink, RSA Archer, ANSYS, CATIA. Certifications: Certified Aerospace Technician (CAT), FAA Part 147, Certified Defense Information Systems Engineering (CDISE), CISA, CISSP, PMP, Six Sigma Green Belt, AWS Certified Solutions Architect.
Is remote work available?
Remote options exist for analyst, design, and cybersecurity roles that work with DoD networks. On‑site presence is required for maintenance, flight‑data analysis, and air‑traffic control system testing.
What are career progression paths?
Typical ladder: Junior Analyst → Senior Analyst → Lead Engineer → Program Manager → Director of Aviation Safety or Cyber Resilience.
What are industry trends for Extraordinary Measures To Protect Airmen?
Key trends include AI/ML for predictive maintenance, quantum‑resistant encryption for secure communications, multi‑domain operations integration, autonomous drone deployment, and increased collaboration between cyber and space defense sectors.

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