Full Time Jobs in Pune, India
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Looking for Full Time jobs in Pune, India? Browse our curated listings with transparent salary information to find the perfect Full Time position in the Pune, India area.
Developer
Company: Wipro
Location: Bangalore, India
Posted Jan 24, 2025
This role involves designing, testing, and maintaining software programs for client deployment, ensuring 100% quality assurance. The individual will understand requirements, develop software solutions, investigate problem areas, and facilitate root cause analysis. They will collaborate with functional teams, perform coding, and ensure optimal software development. The role also includes analyzing client requirements, improving system performance, and providing feedback on usability. The person will participate in continuing education, document solutions, and ensure good quality interaction with customers. Key competencies include leveraging technology, process excellence, expert technical knowledge, innovation, managing complexity, execution excellence, and passion for results.
Service desk lead
Company: Wipro
Location: Bangalore, India
Posted Jan 24, 2025
This role involves serving as a support and escalation point for agents in the Account Service Desk, providing advice and collaboration on current issues, managing escalated work orders, and coordinating with other IT teams. The role also includes liaison and governance at both internal and client levels, undertaking weekly reviews of call queues, measuring and reporting on service delivery performance metrics, and leading in the development of good customer service practices. The role involves team management, resourcing, talent management, performance management, employee satisfaction and engagement, and stakeholder interaction. The role requires functional competencies such as domain knowledge, expert functional knowledge, and behavioral competencies like formulation & prioritization, client centricity, execution excellence, passion for results, team management, and stakeholder management.
Lead Administrator
Company: Wipro
Location: Hyderabad, India
Posted Jan 24, 2025
This role involves providing significant technical expertise in architecture planning and design of various tower components, including platforms, databases, middleware, and backup systems. The role also encompasses managing day-to-day operations, leading structural design, conducting technology capacity planning, and strategizing disaster recovery plans. The individual will also be responsible for managing upgradations, maintenance, backup, installation, and configuration functions. Team management duties include resourcing, talent management, performance management, and stakeholder interaction. The role requires a high level of technical knowledge, client-centricity, execution excellence, and team management skills.
Test Engineer
Company: Wipro
Location: Chennai, India
Posted Jan 24, 2025
This role involves preparing test cases and conducting product testing to ensure 100% quality assurance. Key responsibilities include understanding test requirements, authoring test planning, implementing Wipro's testing methods, and automating the test life cycle. The role also involves working with development teams, setting testing criteria, and conducting UAT. The individual will design and execute an automation framework, develop and automate tests, and ensure timely delivery of work items within Wipro and customer SLAs. Stakeholder interaction, status reporting, and customer focus are also crucial. The role requires expertise in various testing tools, automation, and strong client-centricity.
Developer
Company: Wipro
Location: Hyderabad, India
Posted Jan 24, 2025
This role involves designing, testing, and maintaining software programs for operating systems or applications, ensuring they meet 100% quality assurance parameters. The individual will work on Service Now IVA (Chat Bot), Gen AI (related to Service Now), and Service Now Self Help Cases deployment. They will develop software solutions by understanding requirements, studying systems flow, data usage, and work processes. The role also includes investigating problem areas, facilitating root cause analysis, and identifying ideas to improve system performance. Collaboration with functional teams and project managers is required, along with coding and ensuring optimal software development. The role demands continuous learning, staying current with best practices, and assisting team members. Key competencies include leveraging technology, process excellence, technical knowledge, formulation & prioritization, innovation, managing complexity, execution excellence, and passion for results.
Production Agent
Company: Wipro
Location: Hyderabad, India
Posted Jan 24, 2025
The role involves providing effective technical support to clients, resolving their issues, and maintaining high service level agreements (SLAs). Key responsibilities include managing transactions, fielding client requests via phone or email, documenting all relevant information, and updating the RAVE system. The role requires maintaining internal knowledge bases, identifying product details for better client interaction, and documenting call logs to spot trends. Serious issues are escalated to team leaders. The role also involves delivering excellent customer service, troubleshooting queries, and maintaining logs. The individual is expected to undertake product trainings, stay current with product features, and partner with team leaders for capability development. Performance is measured by the number of cases resolved, compliance to process standards, and customer feedback.