Guest Service Fundamentals Jobs in Chicago, IL

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Looking for Guest Service Fundamentals jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Guest Service Fundamentals position in the Chicago, IL area.

Category Manager

Company:

Location: Gurnee, IL

Posted Jan 24, 2025

Uline, a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, is seeking a Category Manager. The role involves leading and nurturing a product line, researching and sourcing new products, providing product recommendations, leading vendor meetings, and collaborating with various teams. The ideal candidate should have a Bachelor's degree, 7+ years of experience in Product Management, Supply Chain, or Marketing, and proficiency in Microsoft Office, especially Excel. Uline offers comprehensive benefits including medical, dental, vision and life insurance, 401(k) with 6% employer match, multiple bonus programs, paid holidays, generous paid time off, and a Tuition Assistance Program. Employee perks include an on-site café, a first-class fitness center with complimentary personal trainers, and over four miles of walking trails.

Advertising Campaign Manager

Company:

Location: Gurnee, IL

Posted Jan 24, 2025

Uline, a leading North American distributor of shipping, industrial, and packaging materials, is seeking a Campaign Manager. The role involves executing advertising programs across digital and traditional media channels, developing multi-channel plans, managing media buys, and analyzing campaign performance. The ideal candidate should have a Bachelor's degree in marketing or advertising, 3+ years of experience in Advertising or Direct Marketing, and strong communication and project management skills. Benefits include comprehensive health insurance, 401(k) with 6% employer match, bonus programs, paid holidays, generous paid time off, and tuition assistance. Uline offers on-site amenities like a café, fitness center, and walking trails.

Microsoft 365 System Administrator

Company:

Location: Gurnee, IL

Posted Jan 24, 2025

Uline, a family-owned company, is seeking a Microsoft 365 System Administrator. The role involves managing collaboration technologies, optimizing Microsoft 365 and Atlassian environments, and providing top-tier support. The position offers competitive compensation, comprehensive benefits, and a positive work environment with on-site amenities. Minimum requirements include a Bachelor's degree, strong knowledge of Microsoft 365, and excellent customer service skills.

Planning and Inventory Manager

Company:

Location: Gurnee, IL

Posted Jan 24, 2025

Human Resources Analyst

Company:

Location: Gurnee, IL

Posted Jan 24, 2025

Advertising Campaign Manager

Company:

Location: Oak Park, IL

Posted Jan 24, 2025

Microsoft 365 System Administrator

Company:

Location: Gurnee, IL

Posted Jan 24, 2025

Uline, a family-owned company, is seeking a Microsoft 365 System Administrator. The role involves managing collaboration technologies, optimizing Microsoft 365 and Atlassian environments, and providing top-tier support. The position offers competitive compensation, comprehensive benefits, and a positive work environment with on-site amenities. Minimum requirements include a Bachelor's degree, strong knowledge of Microsoft 365, and excellent customer service skills.

eCommerce Senior Manager

Company:

Location: Gurnee, IL

Posted Jan 24, 2025

Warehouse Department Manager - Overnights

Company:

Location: Mundelein, IL

Posted Jan 24, 2025

Human Resources Analyst

Company:

Location: Mundelein, IL

Posted Jan 24, 2025

Uline, a family-owned company, is seeking a Human Resources Analyst with analytical skills and a passion for problem-solving. The role involves examining HR data for workforce planning, recruitment, and retention. The analyst will also develop and modify tools, collaborate with business teams, and review HR system transactions. Minimum requirements include a Bachelor's degree, 2+ years of Analyst experience, and proficiency in Microsoft Word and Excel. Benefits include comprehensive insurance, a 401(k) plan, bonus programs, paid time off, and employee perks like an on-site café and fitness center.

Associate Product Manager

Company:

Location: Gurnee, IL

Posted Jan 24, 2025

Senior Graphic Web Designer

Company:

Location: Mundelein, IL

Posted Jan 24, 2025

Frequently Asked Questions

What are the typical salary ranges for Guest Service Fundamentals roles at different seniority levels?
Entry‑level Front Desk Associate: $24,000‑$32,000 annually. Mid‑level Reservation Specialist or Guest Experience Coordinator: $35,000‑$48,000. Senior roles such as Guest Experience Manager or Hospitality Data Analyst: $55,000‑$78,000. Executive positions like Director of Guest Services or VP of Guest Experience: $85,000‑$120,000.
What skills and certifications are essential for success in Guest Service Fundamentals?
Strong verbal and written communication, fluency in at least two languages, proficiency in PMS platforms like Opera, Maestro, or Hotelogix, experience with CRM tools such as Salesforce or HubSpot, and certifications such as Certified Guest Service Professional (CGSP), Certified Hospitality Administrator (CHA), or Hospitality Sales and Marketing Association (HSMA) credentials.
Do Guest Service Fundamentals positions offer remote work options?
Yes. Virtual Concierge, Remote Reservation Agent, and Guest Experience Manager roles can be fully remote, especially in hotels with centralized call centers and cloud‑based PMS. Currently 12% of listings in this category support remote work, often requiring a reliable internet connection, headset, and access to the hotel’s digital platforms.
What career progression paths exist within Guest Service Fundamentals?
Typical pathways start with Front Desk Associate → Front Desk Supervisor → Guest Experience Manager → Director of Guest Services →

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