Guest Service Fundamentals Jobs in Chicago, IL

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Looking for Guest Service Fundamentals jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Guest Service Fundamentals position in the Chicago, IL area.

Technical Director

Company: Accenture

Location: Chicago, IL

Posted Jan 23, 2025

Internal Controls & Compliance Manager

Company: Accenture

Location: Chicago, IL

Posted Jan 23, 2025

Accenture, a leading global professional services company, is seeking a Finance professional with Big 4 auditing experience for a role in Chicago, IL. The ideal candidate will have a Bachelor's degree, at least 5 years of experience in auditing, and exposure to technology/analytics in risk assessment. Key responsibilities include recommending improvements for internal controls, liaising with Internal & External Audit, and serving as a key contact for business partners. The role also involves coordinating recruitment, delivering training, and providing on-the-job training to team members. Accenture is committed to diversity and inclusion, and offers competitive compensation and benefits.

Host

Company: Cracker Barrel

Location: Atlanta, IL

Posted Jan 23, 2025

Financial Analyst

Company: True Value Company

Location: Chicago, IL

Posted Jan 23, 2025

The Financial Analyst role involves supporting True Value's customer and product profitability models, creating complex financial models, and generating insights to improve overall profitability. The position requires strong project management, communication skills, and the ability to work in a team environment. Key responsibilities include supporting the company-wide profitability management process, conducting continuous improvement efforts, and providing financial support for strategic projects. The ideal candidate should have a Bachelor's Degree in Finance or Accounting, at least 3 years of relevant experience, and intermediate knowledge of MS Office and Business Intelligence tools.

Cleaning Crew Member

Company: Cracker Barrel

Location: Rock Island, IL

Posted Jan 23, 2025

The Cleaning Crew Member role at Cracker Barrel Old Country Store involves maintaining cleanliness of the restaurant, kitchen, and retail shop, primarily during the 3rd shift. Responsibilities include working with kitchen, dining room, and retail shop teams to keep various areas clean. Qualifications include being 18 years old, able to stand for long periods, lift up to 40 pounds, and work with food items. The company values diversity, equity, and inclusion, offering a culture of belonging, top-notch training, diverse career paths, and competitive pay and benefits.

Retail Sales

Company: Cracker Barrel

Location: Naperville, IL

Posted Jan 23, 2025

Cracker Barrel Old Country Store is seeking a Retail Sales team member for their Naperville location. The role involves managing the retail shop, providing excellent guest service, and maintaining stock. The position offers flexible hours, potential for promotion, and comprehensive training. The company values diversity, equity, and inclusion, and provides a culture of belonging, top-notch training, diverse career paths, and competitive benefits. The job requires the ability to stand for long periods, lift up to 40 pounds, and work with various food items.

Cleaning Crew Member

Company: Cracker Barrel

Location: Mattoon, IL

Posted Jan 23, 2025

The Cleaning Crew Member role at Cracker Barrel Old Country Store involves maintaining cleanliness of the restaurant, kitchen, and retail shop, primarily during the 3rd shift. Responsibilities include working with kitchen, dining room, and retail shop teams to keep various areas clean. Qualifications include being 18 years old, able to stand for long periods, lift up to 40 pounds, and work with food items. The company values diversity, equity, and inclusion, offering a culture of belonging, top-notch training, diverse career paths, and competitive pay and benefits.

To-Go Hospitality

Company: Cracker Barrel

Location: Naperville, IL

Posted Jan 23, 2025

Cracker Barrel Old Country Store in Naperville, IL is seeking a To-Go Specialist. The role involves supporting the catering and to-go side of the business, ensuring guests can enjoy their homestyle favorites on-the-go. Responsibilities include taking detailed orders, swiftly packing meals, and maintaining a clean and well-stocked To-Go area. The position offers growth opportunities, great benefits, and a culture of hospitality. It's a tipped role with no tipping-out required. Cracker Barrel is committed to an inclusive culture, valuing diversity and equality.

Logistics Coordinator

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

Host

Company: Cracker Barrel

Location: Romeoville, IL

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for Guest Service Fundamentals positions by seniority?
Entry‑level agents earn between $28,000 and $38,000 annually, with bonuses up to $3,000 for exceptional service. Mid‑level roles, such as senior front desk supervisors, range from $38,000 to $55,000, plus performance incentives. Senior positions like Guest Relations Managers command $55,000 to $80,000, plus profit‑sharing or commission structures tied to guest satisfaction metrics.
What skills and certifications are required for success in Guest Service Fundamentals?
Core skills include hospitality management, conflict resolution, and bilingual communication. Proficiency in PMS (e.g., Opera, Cloudbeds), CRM tools (Zendesk, Salesforce), and mobile booking apps (HotelTonight, Airbnb) is essential. Certifications such as the Certified Hospitality Executive (CHE) or the Service Excellence Certificate (SEC) enhance credibility, while language certifications (e.g., DELF, TOEFL) broaden marketability.
Is remote work available for Guest Service Fundamentals roles?
While many positions require on‑site presence, virtual concierge and remote reservation support roles are growing, especially for 24/7 call centers and mobile‑first brands. Remote roles typically involve using cloud‑based PMS, chat‑bot management, and real‑time data dashboards, allowing agents to serve guests from anywhere.
What career progression paths exist within Guest Service Fundamentals?
Starting as a front desk agent, professionals can advance to Guest Service Supervisor, then to Guest Relations Manager, and ultimately to operations or executive positions such as Director of Guest Experience or VP of Guest Services. Each step adds responsibility for team leadership, strategic guest‑experience initiatives, and cross‑department collaboration.
What industry trends are shaping the future of Guest Service Fundamentals?
Key trends include AI‑powered chatbots for instant guest inquiries, mobile‑first booking and check‑in experiences, data analytics for personalized service, and sustainability‑focused guest engagement. Brands are investing in integrated guest‑experience platforms that combine PMS, CRM, and real‑time feedback loops to deliver hyper‑personalized stays.

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