Guest Service Fundamentals Jobs in USA

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Looking for Guest Service Fundamentals jobs in USA? Browse our curated listings with transparent salary information to find the perfect Guest Service Fundamentals position in the USA area.

Customer Success Manager

Company: NavVis

Location: USA

Posted Feb 02, 2025

NavVis, a global leader in reality capture and digital factory solutions, is seeking a Customer Success Manager for their US team. The role involves maintaining relationships with key accounts, identifying opportunities for growth, driving onboarding processes, and providing high-touch support. The ideal candidate should have experience in B2B technical account management, strong organizational skills, and a passion for technology. NavVis offers a competitive compensation package, flexible working hours, and a commitment to diversity and inclusion.

Software Engineering Manager

Company: Planet

Location: USA

Posted Feb 03, 2025

Planet is seeking a Software Engineering Manager with a strong background in hiring, mentoring, and leading high-performing engineering teams. The role involves leading a team responsible for large-scale compute processing systems that support imagery transformation and delivery. The systems process terabytes of imagery data daily, and the manager will ensure they are highly reliable, secure, and scalable. This is a servant leadership role with a focus on enabling team members to succeed. The manager will collaborate across the engineering organization, foster a culture of innovation, and contribute to the evolution of the computing infrastructure strategy. The ideal candidate has 46 years of relevant work experience, experience with managing high-volume, highly available, scalable distributed systems, and proven asynchronous communication skills.

Claim Examiner Liability

Company: Sedgwick

Location: USA

Posted Feb 02, 2025

Sedgwick offers a positive work environment with a focus on caring for employees. A career at Sedgwick involves flexibility, meaningful work, and support for various needs. The company values diversity and inclusivity. The Claim Examiner Liability role involves analyzing complex general liability claims, negotiating settlements, and managing the litigation process. Qualifications include a bachelor's degree, professional certification, and 5 years of claims management experience. Essential skills include excellent communication, analytical skills, and the ability to work in a team environment.

Business Development Director

Company: ClinChoice

Location: USA

Posted Feb 02, 2025

ClinChoice, a global full-service CRO, is seeking a dynamic Business Development Director to join their team in the US, preferably on the west coast. The role involves lead generation, opportunity assessment, and account management. The ideal candidate should have 6+ years of sales and account management experience, strong negotiation skills, and the ability to build relationships with senior management. ClinChoice is committed to providing an excellent work-life balance and a quality-focused collaborative one-team culture, with a mission to contribute to a healthier and safer world by accelerating the development and commercialization of innovative drugs and devices.

Senior Data Engineer

Company: Workiva

Location: USA

Posted Feb 03, 2025

Workiva is hiring a Senior Data Engineer to develop and optimize a self-service data platform. The role involves designing scalable data ingestion pipelines, building modular transformations, optimizing data serving layers, and implementing monitoring solutions. The ideal candidate should have 5+ years of experience in data engineering, proficiency in SQL and Python, and a strong understanding of data modeling and performance optimization.

Receptionist / Appointment Scheduler

Company: Service Center Pro

Location: USA

Posted Feb 03, 2025

Service Center Pro is a remote company that provides customer service for small businesses. They answer phones, schedule appointments, and use scripts to provide answers to callers. The company values a supportive and fun team environment, and they offer training, benefits, and opportunities for growth. Minimum qualifications include a high school diploma, residency in the US (excluding certain states), no second job, typing speed of at least 40 words per minute, direct customer service experience, reliability, and comfort with computer applications. The job involves working with clients via chat and implementing changes to scripts and processes. Benefits include flexible work from anywhere, proprietary noise-canceling software, training phases with wage increases, profit-sharing bonuses, and health insurance. The company promotes from within and offers bonuses for referrals.

Engagement Manager

Company: Bishop Fox

Location: USA

Posted Feb 02, 2025

Bishop Fox, a leading offensive security solutions provider, is expanding and hiring an Engagement Manager. The role involves ensuring clients realize value from Bishop Fox services, managing client satisfaction, and increasing customer engagement. Responsibilities include overseeing service delivery, building client relationships, providing customer insights, and driving customer satisfaction. The ideal candidate should have at least 3 years of project management experience in security-related projects, 2+ years as a Customer Success Manager, and a strong understanding of the security industry. Bishop Fox offers remote work opportunities and a comprehensive benefits program.

Lead Workforce Planning Analyst - Customer Service

Company: Spotify

Location: USA

Posted Feb 02, 2025

Spotify is seeking a Lead Workforce Planning Analyst to join their Customer Service team. The role involves managing invoicing, budget models, and financial reporting for CS. The analyst will build and maintain models to predict monthly spend, normalize vendor invoices, and create reports for CS leadership. The ideal candidate has 5+ years of experience in accounting or finance, is detail-oriented, a great communicator, and comfortable working with a globally distributed team. The role offers flexibility to work within the United States, with a base range of $77,223-$110,319 plus equity, and comprehensive benefits.

Lead Security Engineer

Company: Curai

Location: USA

Posted Feb 03, 2025

Curai Health, an AI-powered virtual clinic, is seeking a Lead Security Engineer to maintain infrastructure and operational security controls, lead initiatives for new security frameworks, and conduct regular security assessments. The ideal candidate should have 5+ years of experience in a similar role, a passion for improving infrastructure security, and experience with AWS security tools. Curai Health offers competitive compensation, wellness benefits, and a mission-driven culture.

Senior Lead Business Systems Analyst

Company: Workiva

Location: USA

Posted Feb 03, 2025

The job posting is for a Senior Lead Business Systems Analyst specializing in GTM GoToMarket Systems at Workiva. The role involves driving transformation and innovation across sales processes, collaborating with senior stakeholders, and defining and implementing solutions that align with growth objectives. The ideal candidate will have a Bachelor's degree with 8+ years of experience, preferably in SaaS and Salesforce consulting. They should have expertise in Salesforce Sales Cloud, Service Cloud, and Experience Cloud, and demonstrate strategic leadership, problem-solving, and collaboration skills. The role offers a competitive salary range, a discretionary bonus, restricted stock units, a 401k match, and comprehensive benefits. Workiva is an Equal Employment Opportunity and Affirmative Action Employer.

Principal Software Engineer

Company: ScienceLogic

Location: USA

Posted Feb 02, 2025

ScienceLogic is seeking a senior software engineer with strong security-first engineering practices to develop core platform security features and influence product feature prioritization. The role involves continuously delivering platform security capabilities, serving as a secure development leader, collaborating with engineering and security teams, and cultivating a security-first culture. The ideal candidate should have a BS in Computer Science or equivalent, 5+ years of software engineering experience, solid security experience, and knowledge in various technologies. Benefits include a remote-first culture, comprehensive health plans, 401k, flexible PTO, volunteer time off, and more.

FedRAMP Senior Site Reliability Engineer

Company: ScienceLogic

Location: USA

Posted Feb 03, 2025

ScienceLogic is seeking a FedRAMP Senior Site Reliability Engineer with extensive experience in cloud operations and SRE discipline. The role involves enhancing SaaS infrastructure security protocols, collaborating across the organization, and leading design reviews for secure systems. The ideal candidate should have 10+ years of SRE or cloud operations experience, a proven track record in operating production SaaS environments, and skills in automation, scripting, and networking. Benefits include comprehensive medical plans, 401k match, flexible PTO, and opportunities for learning and development.

Frequently Asked Questions

What are the typical salary ranges for Guest Service Fundamentals roles at different seniority levels?
Entry‑level Front Desk Associate: $24,000‑$32,000 annually. Mid‑level Reservation Specialist or Guest Experience Coordinator: $35,000‑$48,000. Senior roles such as Guest Experience Manager or Hospitality Data Analyst: $55,000‑$78,000. Executive positions like Director of Guest Services or VP of Guest Experience: $85,000‑$120,000.
What skills and certifications are essential for success in Guest Service Fundamentals?
Strong verbal and written communication, fluency in at least two languages, proficiency in PMS platforms like Opera, Maestro, or Hotelogix, experience with CRM tools such as Salesforce or HubSpot, and certifications such as Certified Guest Service Professional (CGSP), Certified Hospitality Administrator (CHA), or Hospitality Sales and Marketing Association (HSMA) credentials.
Do Guest Service Fundamentals positions offer remote work options?
Yes. Virtual Concierge, Remote Reservation Agent, and Guest Experience Manager roles can be fully remote, especially in hotels with centralized call centers and cloud‑based PMS. Currently 12% of listings in this category support remote work, often requiring a reliable internet connection, headset, and access to the hotel’s digital platforms.
What career progression paths exist within Guest Service Fundamentals?
Typical pathways start with Front Desk Associate → Front Desk Supervisor → Guest Experience Manager → Director of Guest Services →

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