Guest Service Fundamentals Jobs in Washington DC

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Looking for Guest Service Fundamentals jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Guest Service Fundamentals position in the Washington DC area.

Senior Information Systems Administrator (R3077) *Top Secret Clearance required

Company: Shield AI

Location: Washington DC

Posted Feb 02, 2025

Shield AI is seeking a highly experienced Systems Administrator with 35 years of experience to join their Classified IT Team. The ideal candidate will have a strong desire to learn, exceptional troubleshooting skills, and a commitment to upholding high standards. The role involves maintaining classified and CUI information systems, providing technical support, problem resolution, escalation, documentation, onsite support, imaging and deployment, training and development, and participating in new system planning. Required qualifications include extensive experience in system administration, customer support skills, technical skills in Windows Server, Ubuntu, and cloud environments, A+ and Security+ certifications, and a DOD Top Secret security clearance. Preferred qualifications include advanced technical expertise, scripting and automation skills, and cross-platform experience.

Compliance Testing Senior Manager

Company: Capital One

Location: Washington DC

Posted Feb 02, 2025

Capital One is seeking a Compliance Testing Senior Manager to lead a team of professionals in ensuring Capital One processes and transactions comply with regulatory requirements. The role involves leading a multitiered Compliance Testing Team, developing and executing the Compliance Testing Calendar, and driving strategic transformation through technology solutions. The ideal candidate should have exceptional leadership skills, deep expertise in compliance and business processes, and a proven track record of driving strategic results. Basic qualifications include a Bachelor's Degree or military experience, at least 5 years of experience in Compliance Testing, Risk Management, Compliance Monitoring, or Audit, at least 5 years of people management experience, and at least 1 year of cloud data structure, data analytics, and Artificial Intelligence experience. Preferred qualifications include a Masters degree or Juris Doctorate degree, extensive knowledge or experience with consumer regulations, superb verbal and written communication skills, and compliance related certifications. The role is based in McLean, VA or Richmond, VA with a salary range of $170,800 - $194,900 or $155,300 - $177,200 respectively. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.

Manager, Product Management - Mainstreet Customer Management

Company: Capital One

Location: Washington DC

Posted Feb 02, 2025

Capital One's Mainstreet Customer Management (MSCM) team is seeking a Product Manager to lead ML-driven marketing initiatives and expand them across Card. The role involves driving enhancements in ML experimentation, data, and messaging platforms, collaborating with marketers and BAs, and leveraging tech team tools. The ideal candidate should be human-centered, business-focused, technology-driven, and transformational, with a passion for customer-focused solutions. Basic qualifications include a bachelor's degree and 3+ years of product management experience. Preferred qualifications include a degree in Computer Science or Engineering, an MBA, and Agile product management experience. The role offers competitive compensation and benefits, with a salary range of $158,400 - $180,800 for the McLean, VA location.

Manager, Go-to-Market Strategy Consulting

Company: MarketBridge

Location: Washington DC

Posted Feb 02, 2025

Marketbridge is a growth consulting and marketing firm seeking a GotoMarket Strategy Manager with 5+ years of marketing experience and 3+ years in strategy consulting or market research. The role involves project management, research, storytelling, client relations, marketing expertise, and mentorship. The ideal candidate will have exceptional project management skills, be a persuasive communicator, and be proactive. Marketbridge fosters an entrepreneurial culture with a focus on professional growth, offering competitive compensation, flexible time off, and various benefits. The company is committed to supporting humanitarian and environmental nonprofit organizations.

Launch and Missile Systems Mechanisms Engineer - Engineering Specialist

Company: The Aerospace Corporation

Location: Washington DC

Posted Feb 02, 2025

The Aerospace Corporation is seeking a Launch and Missile Systems Mechanisms Engineer. The role involves working closely with program offices, preparing reports, providing briefings, and occasionally traveling to contractor sites. The ideal candidate will have a Bachelor's degree in a STEM field and at least 6 years of experience in launch vehicle, spacecraft, or missile program support. They should be able to evaluate moving mechanical assemblies and explosive devices, review designs, and perform independent analyses. The position requires a current TSSCI security clearance and US citizenship. The company offers a competitive compensation package, comprehensive health care, and various benefits. The Aerospace Corporation is an equal opportunity employer.

Frequently Asked Questions

What are the typical salary ranges for Guest Service Fundamentals roles at different seniority levels?
Entry‑level Front Desk Associate: $24,000‑$32,000 annually. Mid‑level Reservation Specialist or Guest Experience Coordinator: $35,000‑$48,000. Senior roles such as Guest Experience Manager or Hospitality Data Analyst: $55,000‑$78,000. Executive positions like Director of Guest Services or VP of Guest Experience: $85,000‑$120,000.
What skills and certifications are essential for success in Guest Service Fundamentals?
Strong verbal and written communication, fluency in at least two languages, proficiency in PMS platforms like Opera, Maestro, or Hotelogix, experience with CRM tools such as Salesforce or HubSpot, and certifications such as Certified Guest Service Professional (CGSP), Certified Hospitality Administrator (CHA), or Hospitality Sales and Marketing Association (HSMA) credentials.
Do Guest Service Fundamentals positions offer remote work options?
Yes. Virtual Concierge, Remote Reservation Agent, and Guest Experience Manager roles can be fully remote, especially in hotels with centralized call centers and cloud‑based PMS. Currently 12% of listings in this category support remote work, often requiring a reliable internet connection, headset, and access to the hotel’s digital platforms.
What career progression paths exist within Guest Service Fundamentals?
Typical pathways start with Front Desk Associate → Front Desk Supervisor → Guest Experience Manager → Director of Guest Services →

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