Health Insurance Jobs in Wichita, Kansas

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Customer Success Manager

Company: Artera

Location: Kansas City, MO

Posted Feb 25, 2025

Artera, a patient communication platform, aims to revolutionize healthcare customer service by enabling two-way conversations between patients and healthcare teams across multiple channels. With over 500 healthcare providers using their services, Artera has facilitated more than 1 billion messages for 40+ million patients annually. The company has consistently been recognized for its innovative technology, business growth, and award-winning culture. Artera is currently seeking a Customer Success Manager to drive success for a diverse portfolio of 80-100 small to mid-sized healthcare customers. The ideal candidate will have at least 1 year of experience in a customer-facing role or 2+ years in the healthcare industry with transferable skills in client management. They should possess strong communication skills, a strategic and proactive mindset, and an understanding of healthcare workflows and revenue cycle management.

Frequently Asked Questions

What are typical salary ranges by seniority in Health Insurance?
Entry‑level analysts earn $55k–$75k, mid‑level roles $80k–$110k, senior positions $115k–$150k, and directors or VP levels range from $160k to $200k. Pay varies by region; for example, New York City salaries are often 20% higher than national averages.
Which skills and certifications are required?
Key technical skills include SQL, SAS, R, Tableau, and HL7 for data integration. Certification requirements often involve SOA or CAS actuarial exams, HIPAA‑compliance credentials, Guidewire Underwriting Certification, PMP for project managers, and financial certifications like CPA or CMA for finance roles.
Is remote work available in Health Insurance roles?
Yes—about 70% of positions offer fully remote or hybrid options. Major carriers such as UnitedHealth, Anthem, Humana, and CVS Health have formal telecommuting policies, especially for data‑analysis, product‑management, and compliance roles.
What are common career progression paths?
Typical trajectories move from junior analyst to senior analyst, then to manager, director, and VP. Progression often requires additional certifications (e.g., actuarial exams, PMP), cross‑functional experience, and proven leadership in projects like claims automation or value‑based care initiatives.
What industry trends should Health Insurance professionals watch?
Key trends include AI‑driven fraud detection, telehealth expansion, value‑based care models, regulatory updates to the ACA and Medicare Advantage, data‑privacy enforcement (HIPAA, GDPR), cybersecurity investments, and ESG‑aligned underwriting practices.

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