Help All Families Discover The Joy Of Everyday Life Jobs in Washington DC

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Manager, Customer Success

Company: Bold Penguin

Location: Washington DC

Posted Feb 27, 2025

Bold Penguin, a leading digital solution platform for small commercial insurance, is seeking a Manager of Customer Success. The role involves leading a team of Customer Success Managers to provide exceptional customer experiences, fostering long-term relationships, and driving revenue retention. The ideal candidate should have a Bachelor's degree, 3+ years of leadership experience, and 6+ years in the insurance industry. They must possess excellent communication skills, experience in team management, and a deep understanding of the insurance landscape. The role requires proactive support, strategy implementation, cross-functional collaboration, and regular reporting to the Director of Customer Success. The company offers competitive compensation, progressive benefits, and a results-focused culture.

Frequently Asked Questions

What are typical salary ranges by seniority in this category?
Junior roles start around $80,000–$95,000, mid‑level engineers and designers earn $100,000–$130,000, while senior architects and product leads can reach $150,000–$200,000+ annually, plus equity and performance bonuses.
What skills and certifications are required?
Core skills include React Native or SwiftUI, Node.js or Python, UX research, and data privacy compliance (GDPR, COPPA). Certifications such as Certified Scrum Product Owner (CSPO), Google UX Design Professional Certificate, and AWS Certified Solutions Architect boost candidacy.
Is remote work available?
Yes, most positions offer fully remote or hybrid arrangements, with many teams using GitHub, Jira, and Zoom to collaborate across time zones.
What career progression paths exist?
Typical trajectories move from Junior Engineer/Designer to Senior, then to Lead or Principal roles, followed by managerial tracks such as Engineering Manager or Product Lead, all supported by mentorship programs and internal mobility.
What industry trends affect Help All Families Discover The Joy Of Everyday Life roles?
Emerging trends include AI‑driven personalization of learning modules, integration of mental‑health check‑ins, increased emphasis on child‑data privacy, and a shift toward subscription‑based family ecosystems that bundle scheduling, health, and entertainment.

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