Highly Satisfied Customer Experience Jobs in New York City, NY

1,667,649 open positions · Updated daily

Looking for Highly Satisfied Customer Experience jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Highly Satisfied Customer Experience position in the New York City, NY area.

Strategic Customer Success Manager

Company: Rokt

Location: New York City, NY

Posted Mar 01, 2025

mParticle by Rokt, a leading customer data platform, is seeking a Strategic Customer Success Manager. The role involves building strong relationships with key stakeholders, understanding customer needs, and driving platform adoption. The ideal candidate should have 8+ years of customer-facing experience, a proven track record in enterprise solutions, and expertise in mobile data-driven marketing. Rokt offers a competitive total compensation package, including a fixed annual salary, equity plan grant, and world-class benefits. The company values transparency, diversity, and fosters a culture of innovation and growth.

Senior Software Engineer, Devices Automation

Company: Block

Location: New York City, NY

Posted Mar 01, 2025

Square, a company that has evolved since its inception in 2009, is seeking a Software Engineer with extensive experience in embedded devices and test engineering. The role involves designing large-scale automation frameworks for hardware platforms, optimizing testing tools, and collaborating with various teams to ensure high-quality software delivery. The company values inclusivity and equal opportunity, offering competitive benefits and a market-based approach to pay.

AWS Alliance Driver, Director

Company: PwC

Location: New York City, NY

Posted Mar 01, 2025

The text describes a role for an AWS Alliance Director at PwC. The individual will lead the AWS Alliance across various sectors, focusing on the overall AWS Alliance strategy, driving PwC-specific value propositions, and strategic direction. They will establish partnerships with companies to better serve client needs, build relationships to complement PwC's strategy, and develop and execute the strategy and business plan for market penetration and revenue growth. The role involves identifying opportunities for solution development and industry alignment, building relationships with key alliance executives, and collaborating with cross-functional teams. The individual is expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion, and a commercial mindset are foundational to success. They will create a healthy working environment, maximize client satisfaction, and cultivate the potential in others. The role requires leading in line with PwC's values and brand, developing new ideas, solutions, and structures, solving problems, balancing long-term and short-term thinking, making strategic choices, promoting technological advances, identifying market gaps, adhering to professional and technical standards, and driving operational efficiency.

Software Engineering Lead

Company: Dotdash Meredith

Location: New York City, NY

Posted Mar 01, 2025

Dotdash Meredith is seeking a skilled Engineering Lead for a mission-critical role in designing and scaling their next-generation publishing platform. The ideal candidate will have 4+ years of experience in frontend development, proficiency in TypeScript, JavaScript, and Node.js, and expertise in backend technologies. They will work in a collaborative Agile environment, defining the technical vision for frontend applications, integrating with backend APIs, and optimizing performance based on user feedback. The role also involves working closely with product managers, designers, and content creators to enhance app features and drive user engagement. The position offers remote work flexibility, with an expectation to work from the office three times a month if within commutable distance to one of the company's offices.

Process Innovation Professional - Lead to Cash

Company: IBM

Location: PH Quezon City

Posted Feb 27, 2025

The role involves preparing monthly cash collection forecasts, setting collection targets, managing a team, and ensuring compliance with various standards. The ideal candidate should have strong leadership skills, excellent communication abilities, and proficiency in MS Office tools. Experience in a supervisory capacity, preferably in a multinational setting, and knowledge of SAPGetPaidARCollect are advantageous.

Business Account Executive

Company: Spectrum

Location: New York City, NY

Posted Mar 01, 2025

The Business Account Executive role involves selling primary and ancillary communications solutions to small and medium-sized businesses within a specified territory. The AE is responsible for generating new customers and meeting sales and revenue goals through prospecting and selling bundled services. The role requires a complete understanding of Spectrum Business coax services, rates, and applicable taxes. The AE must maintain accurate records of sales activities and meet performance standards. The job offers a comprehensive package, including a commission earnings target starting at $54,000. Charter Communications, known for its Spectrum brands, is committed to diversity and equal opportunities for employment and advancement.

Principal Product Marketing Manager

Company: Rokt

Location: New York City, NY

Posted Feb 28, 2025

mParticle by Rokt, a leading customer data platform, is seeking a Principal Product Marketing Manager. The role involves driving market leadership, creating product-centric content, showcasing success stories, developing training assets, driving product launches, and leading competitive analysis. The ideal candidate should have 8+ years of Product Marketing experience, a strategic mindset, strong storytelling skills, analytical rigor, collaboration abilities, and initiative. Rokt offers a competitive total compensation package, including equity, benefits, and a dog-friendly office. The company values diversity, transparency, and smart, humble people, and is committed to being a force for good.

Enterprise Customer Success Manager

Company: Rokt

Location: New York City, NY

Posted Mar 01, 2025

mParticle by Rokt, a leading customer data platform, is seeking an Enterprise Customer Success Manager. The role involves serving as a trusted consultant to optimize and expand value delivered through the mParticle platform, managing client partnerships, and driving adoption of mParticle's feature set. The ideal candidate should have 5+ years of experience in a customer-facing role with technical exposure, extensive experience providing data-driven solutions to enterprise customers, and strong collaboration skills. Rokt offers a competitive total compensation package, including a fixed annual salary, equity plan grant, and world-class benefits. Rokt values diversity, transparency, and smart, humble people, and offers a range of perks and benefits, including a dog-friendly office, generous retirement plans, and opportunities for career growth and development.

Staff Editor, Current Events

Company: Dotdash Meredith

Location: New York City, NY

Posted Feb 28, 2025

The Staff Editor role involves coordinating cross-platform content across multiple verticals, managing daily and breaking news, and writing/editing stories on deadline. The ideal candidate should be a dynamic editor with strong writing and editing skills, impeccable journalistic standards, and the ability to respond quickly to breaking news. The role requires a minimum of 4 years of experience in a high-volume digital news organization and a fluent understanding of the digital landscape.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

Related Pages