Highly Satisfied Customer Experience Jobs in USA

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Looking for Highly Satisfied Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Highly Satisfied Customer Experience position in the USA area.

Senior Manager - Policy Operations

Company: Airbnb

Location: USA

Posted Feb 03, 2025

The text describes a job opportunity for a Senior Manager for Policy Operations and Programs within the Community and Commercial Policy team at Airbnb. The role involves continuously improving and refining policy implementation programs, driving policy initiatives, and ensuring accurate and efficient enforcement of policies. The ideal candidate should have extensive experience in operations, product management, or a related field, with a strong background in policy implementation and strategic thinking. The role is remote-eligible and requires fluency in data analysis for leading data-driven decision-making.

Director, Technology Sourcing - Cloud Services

Company: Pinterest

Location: USA

Posted Feb 03, 2025

The company is seeking an experienced and innovative professional to join as Director of Technology Sourcing for Cloud Services. The role involves developing and executing a multicloud procurement strategy, primarily focusing on Amazon Web Services (AWS), while leveraging experience with other major cloud providers. The ideal candidate should have deep technical knowledge of cloud services, strategic thinking, and strong negotiation skills. Key responsibilities include leading enterprise-level contract and pricing negotiations with AWS and other cloud service providers, developing and executing comprehensive multicloud strategic sourcing plans, analyzing cloud usage patterns and spending, collaborating with various teams, and providing regular reporting on cloud spend savings and KPIs to executive leadership.

Sales Operations Specialist

Company: GuidePoint Security

Location: USA

Posted Feb 03, 2025

The Sales Operations Specialist (SOS) is a crucial resource for Regional Partners and Account Executives, supporting sales by requesting quotes, generating customer quotes, managing SalesForce.com opportunities, and maintaining customer relationships. The SOS is required to interact with various internal and external partners in a fast-paced environment. Key responsibilities include using SalesForce.com for quote generation, opportunity tracking, and order processing, responding to inquiries, suggesting pricing solutions, and serving as a liaison between customers, vendors, and GuidePoint Security. The role demands a high school diploma or equivalent, preferably with an associate degree and 5+ years of customer service/sales support experience, preferably in the IT industry. Self-motivation, attention to detail, multitasking, and strong communication skills are essential. The position requires experience with SalesForce.com and Microsoft Office, and the ability to work flexible hours.

Financial Data Analyst

Company: Ardent

Location: USA

Posted Feb 03, 2025

Ardent is a company that values both its employees' professional growth and their personal wellbeing. They are currently seeking a Financial Data Analyst for a remote position. The role involves conducting detailed financial analyses, developing data pipelines, and providing training to team members. The ideal candidate should have experience in financial data analysis, particularly in healthcare fraud investigations, and proficiency in tools like CFIS Checkwriter, Bankscan, and OCR technology. They should also have strong skills in data wrangling, analysis, and visualization, and experience in training and mentoring others.

Senior Software Engineer I - Infrastructure Security, SRE

Company: HubSpot

Location: USA

Posted Feb 03, 2025

The HubSpot Infrastructure Security team is seeking experienced software developers with a strong understanding of application security, secure coding practices, and incident handling. The team is responsible for security, privacy, and compliance for HubSpot's cloud-based infrastructure. They aim to provide world-class infrastructure as a service, enabling product teams to build, operate, and scale HubSpot's products securely. The team is building a security SRE function to support product teams in delivering highly secure products. Responsibilities include developing enhanced security libraries and tooling, providing consulting on secure design, supporting incidents, analyzing recent incidents, participating in postmortem meetings, and building tools to improve MTTR for security incidents. The cash compensation range is $157,600 - $236,400 annually.

Senior HRBP

Company: InDebted

Location: USA

Posted Feb 03, 2025

InDebted, a rapidly expanding global organization, is seeking a Senior HRBP US to support its growth in the US and globally. The role involves strategic HR business partnering, compensation framework development, talent acquisition support, benefits management, policy review, process improvement, and data-driven insights. The ideal candidate should have 5+ years of experience in HR, expertise in US employment law, and proficiency in HRIS platforms. The position offers a remote-first work environment with flexible schedules, uncapped leave, and a work-from-anywhere scheme.

Engineering Manager - MetaMask

Company: Consensys

Location: USA

Posted Feb 03, 2025

MetaMask, a crypto wallet and gateway to the decentralized web, is seeking an Engineering Manager for the Monetization swimlane. The role involves leading teams to build and maintain revenue-driving user experiences, collaborating with cross-functional teams, fostering innovation, driving technical decision-making, and defining KPIs. The ideal candidate has 4+ years of software engineering experience, 2+ years of management experience, Agile software engineering skills, and experience with JavaScript, TypeScript, Web development, Nodejs, React, and Git. Bonus points for Web3 software development experience and open-source contributions.

Senior Product Manager - Technical SEO

Company: Scribd

Location: USA

Posted Feb 03, 2025

Scribd is seeking a Senior Product Manager specializing in Technical SEO to join their team. The ideal candidate will own the SEO product roadmap, oversee technical aspects of SEO strategy, and collaborate with cross-functional teams. The role requires 5+ years of experience in technical SEO, strong knowledge of SEO tools, and excellent communication skills. Scribd offers a competitive salary range, comprehensive benefits, and a culture that supports employee flexibility and collaboration.

Strategic Finance Associate

Company: KOHO

Location: USA

Posted Feb 03, 2025

KOHO is seeking a Strategic Finance Associate to join their remote Canadian team. The role involves developing financial models, supporting budgeting and forecasting, assisting with capital raise initiatives, and collaborating on special projects. The ideal candidate has 3+ years of relevant finance experience, preferably with a professional designation like CPA or CFA. They should be a self-starter, excellent communicator, and have programming knowledge. The role offers the opportunity to work on complex financial challenges in a high-growth environment.

Staff Product Analyst

Company: HubSpot

Location: USA

Posted Feb 03, 2025

The Staff Product Analyst role at HubSpot involves setting standards for data and analytics within the Product organization and across the company. This individual contributor leadership role requires taking on complex, mission-critical projects and delivering success. The analyst will work closely with Product Management, User Experience, and Engineering leadership to design and build better solutions for customers, using multiple data sources. They will understand how product usage drives retention, solve broad-based usage questions, and examine new product features. The role involves high autonomy in defining strategic projects, executing on own projects, and leading team development. General responsibilities include partnering with product leaders, driving cross-functional workstreams, and delivering projects with actionable insights. Minimum qualifications include a heavy quantitative analytical focus, 5+ years of professional experience, and expertise in data analytics and statistical tools. The role offers a competitive cash compensation range and benefits.

GTM Strategy & Operations Analyst

Company: Stripe

Location: USA

Posted Feb 03, 2025

Stripe, a financial infrastructure platform for businesses, seeks a sales strategy and operations professional with 7+ years of experience in a high-tech growth environment. The role involves partnering with GTM leadership, regional sales leaders, and cross-functional stakeholders to monitor and track business metrics, drive growth, and optimize internal processes. The ideal candidate should have advanced proficiency in SQL and BI visualization tools, strong analytical skills, and an enthusiastic, adaptable mindset. Prior experience in the payments industry or a growth-stage internet software company is preferred.

BDR Manager / Manager - Sales Development

Company: OfferFit

Location: USA

Posted Feb 03, 2025

The BDR Manager at OfferFit will lead and develop a team of BDRs, implementing best practices and optimizing processes to generate high-quality opportunities for the Sales team. Responsibilities include establishing a scalable business development strategy, tracking key performance metrics, collaborating with other teams, and staying informed on industry trends. The ideal candidate should have experience in Business Development or Sales Development roles within a hypergrowth enterprise SaaS environment, demonstrated success in leading and managing BDR or SDR teams, strong leadership and coaching skills, and experience with BDSales tech stack.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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