Highly Satisfied Customer Experience Jobs in USA

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Looking for Highly Satisfied Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Highly Satisfied Customer Experience position in the USA area.

Senior Software Engineer - Workforce

Company: Restaurant365

Location: USA

Posted Dec 18, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with its cloud-based platform for accounting and back-office operations. They are looking for a Senior Software Engineer to join their team and contribute to the technical future of their product used by over 40,000 restaurants nationwide. The role requires writing high-quality code, driving technical design and architecture discussions, leading the development of a microservice-based platform, and collaborating with globally distributed teams.

Manager - Software Engineering, Payroll Engineering

Company: Restaurant365

Location: USA

Posted Dec 18, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry, offering a cloud-based platform for accounting and back-office operations. The company's culture empowers team members to produce top-notch results and elevate their skills. The Engineering Manager role involves leading teams, projects, and providing mentorship. The position requires a BSMS in Computer Science or 2+ years of equivalent experience, as well as expertise in various technologies and Agile development. The company offers comprehensive benefits and is an Equal Opportunity Employer.

Construction Coordinator

Company: Roofstock

Location: USA

Posted Dec 18, 2024

The text describes a job opportunity for a Construction Coordinator at Roofstock, a leading end-to-end investment platform for single-family rental homes. The role involves managing construction and renovation projects, coordinating with internal and external stakeholders, and ensuring project timelines are met. The company offers competitive benefits and is committed to equal employment opportunities.

Principal Software Engineer - Payroll Engineering

Company: Restaurant365

Location: USA

Posted Dec 18, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and back-office operations. The company values empowering team members, continuous improvement, and technical excellence. The Principal Software Engineer role involves leading development efforts, spearheading new feature development, and guiding product enhancements. The ideal candidate should have a BSMS in Computer Science, 9+ years of engineering experience, and expertise in NET, C, SQL and noSQL databases, enterprise software, cloud platforms, APIs, distributed version control systems, Agile development concepts, CICD practices, client-side frameworks, and mobile applications.

Senior Manager - Product Compliance

Company: Kraken

Location: USA

Posted Dec 18, 2024

Kraken is a mission-driven company with a focus on crypto values and the global adoption of crypto. They offer premium crypto products, world-class client support, and are committed to industry-leading security, crypto education, and industryleading compliance. The company is fully remote with Krakenites in 70+ countries speaking over 50 languages. They are looking for a candidate with 47 years of proven experience in payments, blockchain, or financial services industry to lead and mentor a high-performing team.

Customer Support Specialist

Company: Roadie

Location: USA

Posted Dec 18, 2024

Roadie, a UPS company founded in 2014, offers logistics management and crowdsourced delivery services for last-mile delivery. They provide access to over 200,000 independent drivers nationwide, enabling businesses to offer delivery options for various industries. Roadie is looking for a Customer Support Specialist to provide phone, email, and text-based support to customers, partners, users, and other community members. The role requires excellent communication and problem-solving skills, as well as a customer-first mentality. The position offers competitive compensation, health insurance, 401k with company match, tuition and student loan repayment assistance, generous PTO, monthly 3-day weekends, and a monthly WFH stipend.

Director - Engineering, Inventory

Company: Restaurant365

Location: USA

Posted Dec 18, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and back-office operations. They are looking for a dynamic Director of Engineering to lead a team of software developers, drive architectural advancements, and foster a collaborative environment. The role requires a Bachelor's or Master's degree in Computer Science, 10+ years of engineering experience, and expertise in various technologies. The company offers comprehensive medical benefits, 401k with matching, equity options, unlimited PTO, and wellness initiatives.

Principal Software Engineer - Payroll Engineering (Java)

Company: Restaurant365

Location: USA

Posted Dec 18, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and back-office operations. They value empowering team members, producing top results, and elevating skills. The Principal Software Engineer role involves analyzing, designing, developing, and testing software applications. The candidate should be an expert in Java, SQL databases, enterprise software, cloud computing, and Agile development. The position offers a salary range of $132,000 - $198,000 with comprehensive medical benefits, 401k, equity options, unlimited PTO, and wellness initiatives.

Deal Desk Specialist

Company: Restaurant365

Location: USA

Posted Dec 18, 2024

The text describes a role at Restaurant365, a SaaS company disrupting the restaurant industry. The Deal Desk SpecialistAnalyst will be responsible for creating and maintaining accurate pricing and contract data, assisting sales in navigating complex requirements, and making the process more efficient and effective. The role requires a trusted advisor to the Sales team, cross-functional collaboration, and proficiency in MS Excel and Salesforce CRM or CPQ. The position offers a salary of $80000-$110000, comprehensive medical benefits, 401k with matching, equity option grant, unlimited PTO, and company holidays.

Software Engineer - Enterprise

Company: Figma

Location: USA

Posted Dec 18, 2024

The text describes various teams at Figma that focus on different aspects of the product, such as Identity and Access Management, Scale, and Workflow. These teams aim to provide secure, convenient, and scalable access to customers, enable efficient management of Figma instances, and empower teams to share and collaborate on work. The text also mentions that Figma is expanding its product offering and looking for a full-time role in a US hub or remotely in the United States.

Senior Vice President - SMB/Growth

Company: Emburse

Location: USA

Posted Dec 18, 2024

The text describes a growth opportunity for Sales Executives within the Emburse family to serve emerging markets in North America with FinTech solutions. The role involves managing and mentoring sales teams, developing strategies, and collaborating with other teams to drive success and meet quotas.

CX Project Manager

Company: Olo

Location: USA

Posted Dec 18, 2024

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry. They offer digital ordering, payment, and guest engagement solutions to help brands do more with less and make every guest feel like a regular. They are looking for an experienced project manager to join their team and lead the execution of a portfolio of projects. The role offers remote work options, great benefits, and incentive compensation.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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