Highly Satisfied Customer Experience Jobs in Washington DC

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Looking for Highly Satisfied Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Highly Satisfied Customer Experience position in the Washington DC area.

Director, Regulatory Risk and Governance

Company: Capital One

Location: Washington DC

Posted Feb 01, 2025

Capital One is seeking a Director for Regulatory Risk and Governance. The role involves leading a team to assess and implement new and updated laws and regulations affecting Enterprise Services. The candidate will partner with compliance, legal, and line of business professionals to review and assess the applicability of new or changed laws and regulations to diverse ES businesses. The role requires big picture thinking, strategic direction, and partnering across teams to develop best-in-class industry risk solutions. The successful candidate will be an experienced risk management professional with strong analytical, planning, strategic thinking, organizational, and communication skills.

Research Analyst/Desk Officer

Company: Themis Insight

Location: Washington DC

Posted Feb 01, 2025

Themis Insight is hiring a Research Analyst/Desk Officer in McLean, VA. The role involves assisting in closing key intelligence gaps, leveraging deep understanding of operational and technical complexities, and providing objective reviews. The company offers competitive benefits, including health, dental, vision plans, 401k contributions, time off, career development, and employee referral bonuses. Themis Insight is an Equal Opportunity/Affirmative Action employer.

Fraud Technologist - Data and Analytics - Manager

Company: PwC

Location: Washington DC

Posted Feb 01, 2025

At PwC, the Financial Crimes Data and Analytics team focuses on leveraging data to drive insights and make informed business decisions. They utilize advanced analytics techniques to optimize clients' operations and achieve strategic goals. As a Manager, you will lead teams and projects, mentor junior staff, and consult on enterprise-wide fraud detection and prevention solutions. The role requires a Bachelor's Degree and 5 years of experience, with a preference for a Master's Degree in relevant fields. The salary range is $100,000 - $232,000.

Manager, Product Management - Fraud (US Card)

Company: Capital One

Location: Washington DC

Posted Feb 01, 2025

Capital One's Fraud Product team is seeking a Product Manager for two key areas: Authentication & Verification and Payment Fraud Decisioning. The role involves driving the roadmap and delivery for real-time intelligent authentication experiences, determining strategy for pooling and reusing authentication tools, building a 101 Learning of the Authentication and Verification Space, outlining CX pain points, and managing a Senior Associate. The Product Manager will also lead a tech team, own feature and capability delivery, partner with data science teams, and collaborate with partner teams. Key qualifications include intellectual curiosity, communication and influencing skills, being a doer, passionate and customer-focused, a learner, and a team player. Basic qualifications include a Bachelor's Degree or military experience and at least 3 years of product management experience or experience in product design, agile delivery, business analysis, data science, or software engineering.

Principal Associate, Security Intelligence Analyst

Company: Capital One

Location: Washington DC

Posted Feb 01, 2025

Capital One's Global Workplace Services GWS team is seeking a Principal Associate Security Intelligence Analyst. The role involves collecting, analyzing, and interpreting security risk intelligence information to support the Protective Intelligence program. Responsibilities include providing near real-time intelligence support, conducting comprehensive risk assessments, and contributing to the production of intelligence products. The ideal candidate will have a high level of skill in OSINT techniques, experience in intelligence analysis, and the ability to work independently and proactively. The role requires at least 3 years of experience in intelligence gathering, intelligence database search tools, intelligence analysis, or a combination of the three, and at least 3 years of experience with open source intelligence data collection, data mining, and investigative techniques. The minimum annual salary for this role is $102,700 in McLean, VA.

Technical Account Manager

Company: Everbridge

Location: Washington DC

Posted Feb 01, 2025

Everbridge, a rapidly growing US company, is seeking an experienced Technical Account Manager (TAM) to support large clients internationally. The TAM will represent Everbridge as a member of the client's business continuity team, providing project management, technical consultancy, system design, and configuration support, and training. The TAM will also act as a customer advocate within Everbridge and an escalation point when necessary. The role requires excellent communication and customer management skills, and the ability to work in a fast-paced environment. The estimated salary ranges from $118,000 to $140,000, and Everbridge offers comprehensive employee benefits.

Network Engineer (SME)

Company: BAE Systems, Inc.

Location: Washington DC

Posted Feb 01, 2025

BAE Systems, a top-tier defense contractor, is seeking a highly experienced Network Engineer with a focus on Network Access Control (NAC) and CISCO network appliances. The ideal candidate will have a deep understanding of network security principles, excellent problem-solving skills, and a proactive approach to maintaining and optimizing endpoint validation. The role involves designing, implementing, and managing NAC solutions, monitoring network traffic for potential security threats, collaborating with cross-functional teams, and staying updated with the latest industry trends. BAE Systems offers a flexible work environment, competitive salary, and comprehensive benefits, including health, dental, and vision insurance, a 401k savings plan, and disability coverage.

Senior Engineer, DevOps (R3033)

Company: Shield AI

Location: Washington DC

Posted Feb 01, 2025

Shield AI, a venture-backed defense technology company founded in 2015, is seeking a DevOps engineer to integrate their autonomy AI factory and tooling into new and existing cloud or air-gapped on-prem environments. The role involves supporting CICD, managing JFrog Artifactory, ensuring proper validation and deployment, coordinating with engineering and test teams, and solving challenging problems. The ideal candidate should have 3+ years of experience with the Atlassian suite, GitLab, or similar DevOps environments, and a solid understanding of Linux/Unix-based systems. A Bachelor's or Master's degree in Computer Science or a related field is required, along with a demonstrated record of working hard, being a trustworthy teammate, and having experience debugging and troubleshooting deployed distributed problems. US citizenship is required due to the need for a security clearance. The company offers a competitive total package, including salary, bonus, benefits, and equity for regular employees, and an international benefits package for roles based outside the US.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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