Highly Satisfied Customer Experience Jobs in Washington DC

101,749 open positions · Updated daily

Looking for Highly Satisfied Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Highly Satisfied Customer Experience position in the Washington DC area.

Payor Solutions Account Manager

Company: CVS Health

Location: Washington, DC

Posted Jan 25, 2025

Food Service Worker

Company: Aramark

Location: Washington, DC

Posted Jan 25, 2025

Contracts Administrator

Company: Addison Group

Location: Washington, DC

Posted Jan 25, 2025

HR Technology Director

Company: MassMutual

Location: Washington DC

Posted Jan 25, 2025

The Director of HR Technology will create and align a technology vision with business strategy for HR, Employee Experience, and Digital Communications. They will lead complex initiatives, manage multiple agile/waterfall squads, and ensure cost-effectiveness and transparency. The role involves delivering projects on time and within budget, collaborating with other ETX leaders, and influencing technology strategy for growth. The ideal candidate will have a masters degree in computer science, experience with cloud platform migration, and expertise in change management, technology transformation, and innovative problem-solving.

Content Policy Manager

Company: Meta

Location: Washington, DC

Posted Jan 25, 2025

Project Manager - MassMutual Strategic Distributors

Company: MassMutual

Location: Washington DC

Posted Jan 25, 2025

The MMSD Program and Delivery team is seeking a Project Manager to oversee moderate to complex business projects, readiness initiatives, and recommend strategies. The role requires accountability, agility, inclusivity, strong business acumen, and courage. The team aims to aggressively grow top-line sales by expanding partnerships and investing in technology, sales operations, marketing, and product development. The Project Manager will monitor project progress, lead cross-functional teams, ensure alignment of functional plans with project plans, and manage budget, timeline, resources, and scope. Minimum qualifications include a Bachelor's degree and 7+ years of project management experience. Preferred qualifications include a Masters degree, third-party distribution market experience, life annuity product experience, PMP certification, and the ability to operate in agile and waterfall environments.

Leasing Manager

Company: KETTLER

Location: Washington, DC

Posted Jan 25, 2025

VP, MF Conventional Underwriting

Company: Fannie Mae

Location: Washington DC

Posted Jan 25, 2025

Fannie Mae is seeking a VP MF Conventional Underwriting East to lead and oversee the strategic credit decision-making process for Conventional MF products in the Northeast and Southeast regions. The role involves managing a team of over 25 underwriters, setting measurable goals, developing policies, and engaging with various departments. The ideal candidate should have at least 10 years of experience in underwriting multifamily loans, preferably with Fannie Mae or Freddie Mac, and strong leadership and communication skills. Fannie Mae is an Equal Opportunity Employer offering comprehensive benefits and a diverse, inclusive workplace.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

Related Pages