Highly Satisfied Customer Experience Jobs in Washington DC

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Looking for Highly Satisfied Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Highly Satisfied Customer Experience position in the Washington DC area.

Malware Defense Analyst

Company: Bank of America

Location: Washington, DC

Posted Jan 24, 2025

Bank of America is seeking a mid-level candidate with malware analysis and incident response experience for a role focused on cyber security threats. The role involves responding to real-time threats, conducting static, dynamic, and behavioral analysis of malicious software, and maintaining detailed documentation. The ideal candidate should have 3-5 years of experience in threat prevention disciplines, strong investigative mindset, and ability to drive process changes. Required skills include understanding of browser exploitation techniques, familiarity with web based technologies, experience with Email Headers, detecting phishing threats, SIEM experience, and technical skills in maintaining a virtualized sandbox environment.

Enterprise MF Risk - Risk Management - Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Jan 24, 2025

Fannie Mae is seeking a Multifamily Enterprise Risk Senior Associate for a flexible hybrid role in Washington DC or Plano TX. The role involves assisting with oversight of the Multifamily business, reviewing and monitoring preacquisition pricing, performing ongoing file reviews, documenting and presenting findings, building relationships, and partnering with stakeholders to drive success. The ideal candidate will have 2 years of related experience, knowledge of the multifamily real estate industry, experience with financial and trend analysis, strong communication skills, advanced Excel skills, a Bachelor's degree, and preferably multifamily or commercial real estate underwriting experience. Fannie Mae is an Equal Opportunity Employer offering comprehensive benefits and a flexible work environment.

Site Leader, D.C. United Summer Camps: 2024-3417

Company: The Headfirst Companies

Location: Washington, DC

Posted Jan 24, 2025

D.C. United Summer Camps is seeking a Site Leader for a five-day soccer camp for children aged 5-13. The role involves managing day-to-day operations, leading a team of coordinators and coaches, and fostering a positive, inclusive environment. The ideal candidate should have a degree in youth education or related field, extensive youth development experience, and strong leadership skills. They must also be passionate about soccer, committed to youth development, and able to ensure camper safety. The position offers a competitive hourly wage, opportunities for leadership growth, and perks like free D.C. United game tickets.

Knowledge Manager

Company: Leidos

Location: Washington DC

Posted Jan 24, 2025

Leidos, a technology-enabled solutions provider, is seeking a Knowledge Manager for the Defense Combating Terrorism Office of an Intelligence agency. The role involves aligning processes and technology for information sharing, compiling reports on performance metrics, disseminating intelligence products, and demonstrating expertise in intelligence production. The ideal candidate should have an active Top SecretSCI TSSCI security clearance, a Bachelor's or Master's degree, and 8-12 years of Department of Defense or Intelligence Community Knowledge Management experience. Familiarity with Tableau is a plus. The pay range is $104,650 - $189,175.

Patient Care Technician

Company: DaVita

Location: Washington, DC

Posted Jan 24, 2025

DaVita is recruiting a Patient Care Technician for an outpatient dialysis center. The role involves direct patient care, technician duties, and building relationships with patients. No dialysis experience is required, and DaVita offers comprehensive benefits, training, and career advancement opportunities. The position requires flexibility, comfort with blood and needles, and physical stamina for long hours.

Senior Knowledge Manager

Company: Leidos

Location: Washington DC

Posted Jan 24, 2025

Leidos, a technology-enabled solutions provider, is seeking a Senior Knowledge Manager for the Defense Combating Terrorism Office of an Intelligence agency. The role involves aligning processes and technology for information sharing, compiling reports on performance metrics, disseminating intelligence products, and demonstrating expertise in intelligence production. The ideal candidate should have an Active Top SecretSCI TSSCI security clearance, a Bachelor's degree with 17-20 years of DoD/IC Knowledge Management experience, or a Master's degree with 12-15 years of experience. Familiarity with Tableau is a plus. The pay range is $126,100 - $227,950.

VP, Technology Products and Platforms (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Jan 24, 2025

Fannie Mae is seeking a VP Technology Products and Platforms to lead the evolution and implementation of shared services across the enterprise. The role involves driving the transformation from a labor and project-focused strategy to a technology product and platform model. The successful candidate will be responsible for platform strategy and management, stakeholder collaboration, team leadership, process improvement, and efficiency. The ideal candidate should have 10+ years of leadership experience in technical product management, platform management, or a related role. They should have a proven track record in leading large-scale technical teams and product management initiatives, with a focus on shared services or platform product development. The candidate should be familiar with cloud platforms, modern software architectures, and have strong leadership and team management skills. They should also have excellent problem-solving skills, strategic thinking, and strong communication and interpersonal skills. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

District Support Pharmacist PT

Company: CVS Health

Location: Washington, DC

Posted Jan 24, 2025

CVS Health is seeking a Staff Pharmacist to join their team, emphasizing the role's importance in delivering enhanced human-centric health care. The position involves managing patient care programs, ensuring patient safety, and maintaining regulatory requirements. The ideal candidate will lead with heart, displaying empathy and compassion, and motivate their team to drive growth and improve performance. The role requires an active pharmacy license, immunization certification, and no pending felony charges or convictions for criminal offenses involving controlled substances.

Senior Director FP&A

Company: FiscalNote

Location: Washington DC

Posted Jan 24, 2025

The Sr Director of FP&A will lead all FP&A functions, creating a best-in-class financial intelligence function. This role involves developing long-term and short-term financial goals, maintaining financial systems, and driving margin and workflow improvements. The ideal candidate will have 8+ years of experience in financial modeling, advanced expertise in Salesforce, Excel, GSuite, and NetSuite, and the ability to lead cross-functional teams. The position demands strategic vision, operational expertise, and collaboration skills to achieve financial goals and scale effectively.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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