Highly Satisfied Customer Experience Jobs

1,758,502 open positions · Updated daily

Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

Application Developer-Oracle Cloud Middleware

Company: IBM

Location: Kolkata, IN

Posted Dec 17, 2025

This role involves working with clients on hybrid cloud and AI projects, emphasizing collaboration, career growth, and technical expertise. Required skills include ODI, Oracle databases, and API integration, with opportunities for innovation and development.

Account Technical Leader

Company: IBM

Location: Beijing, CN

Posted Dec 17, 2025

This role as an Account Technical Leader at IBM involves collaborating with clients on complex solutions, requiring technical expertise in cloud technologies and strong communication skills. IBM offers growth opportunities and a supportive culture.

Instructional Designer

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 17, 2025

IBM Consulting offers a dynamic role with opportunities for professional growth, innovation, and collaboration on global projects, emphasizing learning and impactful client solutions.

Full stack Software Developer – Product Development

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

This job description outlines a Fullstack Software Developer role involving full-stack development, collaboration with cross-functional teams, and technical expertise in modern frameworks and cloud technologies. It emphasizes engineering excellence, agile practices, and contributions to product innovation.

FullStack Developer (AWS)

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 17, 2025

This role offers opportunities to work in IBM's innovation centers, contributing to hybrid cloud and AI solutions for global clients. Responsibilities include software development, problem-solving, and collaboration with industry leaders. Required skills involve cloud computing, code analysis tools, and system design, with a focus on innovation and career growth.

Security Consultant - GRC Lead

Company: IBM

Location: Mumbai, IN

Posted Dec 17, 2025

This text describes a career in IBM Consulting focused on SOC governance, risk management, and compliance. It emphasizes collaboration with clients, technical expertise in security frameworks, and opportunities for career growth through strategic roles in risk assessment and audit management.

Application Developer Intern

Company: IBM

Location: BANGKOK, TH

Posted Dec 17, 2025

IBM's internship program emphasizes innovation, career growth, and technical development through mentorship and real-world projects. The role offers opportunities to work on impactful client projects, enhance skills, and contribute to transformative technology solutions in a supportive learning environment.

Learning Portfolio and Project Manager

Company: IBM

Location: MADRID, ES

Posted Dec 17, 2025

This job description outlines a Learning Consultant role at IBM focused on managing global learning programs, collaborating with cross-functional teams, and driving talent development. The position emphasizes opportunities for impact, innovation, and career growth within a supportive culture.

Order to Cash Analyst

Company: IBM

Location: Heredia, CR

Posted Dec 17, 2025

The job requires managing financial operations, customer service, and process improvements with a bachelor's degree and relevant experience. It emphasizes collaboration between hiring managers and recruiters to create clear job descriptions while maintaining operational efficiency and stakeholder engagement.

Quality Engineer-Automation

Company: IBM

Location: Chennai, IN

Posted Dec 17, 2025

IBM Consulting offers career growth through collaboration on hybrid cloud and AI projects, emphasizing innovation and skill development with strong technical and communication requirements.

Package Consultant-Workday Benefits & Compensation

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

This text describes a career opportunity in IBM Consulting, emphasizing collaboration with global clients, hybrid cloud and AI initiatives, and the implementation of Workday systems. It outlines responsibilities such as aligning business requirements, conducting workshops, and supporting client projects, while highlighting required certifications and skills.

Infrastructure Specialist-AWS Platform

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

IBM Consulting offers career growth through client collaboration on hybrid cloud and AI projects, emphasizing innovation and technical expertise with opportunities for professional development and impactful solutions.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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