Highly Satisfied Customer Experience Jobs

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Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

Package Consultant-SAP Cloud Integration

Company: IBM

Location: Hyderabad, IN

Posted Dec 15, 2025

This job description outlines an SAP Consultant role at IBM Consulting, emphasizing collaboration on innovative projects, skill development, and global customer success. Responsibilities include leading SAP solutions, integrating technologies, and working with cross-functional teams. Requirements highlight expertise in SAP integration and cloud platforms, with preferred qualifications in Agile methodologies and project management.

Application Database Administrator-RDBMS

Company: IBM

Location: Pune, IN

Posted Dec 15, 2025

This job description outlines a role at IBM Consulting involving technical expertise, innovation in technology adoption, and responsibilities such as designing mobile solutions and continuous improvement through agile frameworks. Required skills include DB2 administration, Linux/AIX knowledge, and database performance optimization.

ServiceNow Developer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

IBM Consulting offers global client collaboration and innovation opportunities, focusing on hybrid cloud and AI solutions with a culture of growth and technical expertise.

Corporate Strategy Summer Consultant – 2026 Internship

Company: IBM

Location: New York, US

Posted Dec 15, 2025

IBM seeks innovative professionals to drive transformative change, offering opportunities to shape strategies and impact businesses through emerging technologies while fostering collaboration and problem-solving in a dynamic environment.

UX Design intern

Company: IBM

Location: BUDAPEST, HU

Posted Dec 15, 2025

This text outlines a UX design internship opportunity at IBM Studios Budapest, requiring collaboration with cross-functional teams, design research, and adherence to design systems. It details responsibilities like user testing, information architecture, and agile methodologies, while specifying educational requirements and work expectations.

Semiconductor Packaging – Mechanical Modeler

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

The role involves designing high-performance server hardware systems, collaborating across disciplines, and using simulation tools. Required qualifications include a Master's in Mechanical Engineering and experience with FEA and CAD software.

Package Specialist-SAP HANA Basis

Company: IBM

Location: Pune, IN

Posted Dec 15, 2025

This job description outlines a role in IBM Consulting's Client Innovation Centers, requiring technical expertise in SAP upgrades, database migrations, and system monitoring. It specifies educational qualifications, professional experience, and preferred certifications for senior consulting positions.

Business Transformation Consultant - Commerce Transformation

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This text describes a Consultant role at IBM Consulting focused on customer and commerce transformation, emphasizing strategic programs, digital innovation, and cross-functional collaboration. It highlights responsibilities like designing customer journeys, assessing platform maturity, and delivering scalable solutions while requiring expertise in commerce platforms and agile methodologies.

Package Consultant - SuccessFactors Core HR

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

IBM Consulting offers roles focused on client collaboration, innovation in hybrid cloud and AI, and career growth through technical expertise and strategic problem-solving.

Selection Specialist

Company: IBM

Location: Gurgaon, IN

Posted Dec 15, 2025

This job description highlights IBM's mission-driven approach to work, emphasizing innovation, problem-solving, and collaboration. It outlines a role focused on talent acquisition, candidate management, and employer branding, with requirements including experience in recruitment, ATS proficiency, and diversity initiatives. The text promotes a dynamic and impactful career opportunity within a tech-forward organization.

Business Transformation Consultant-IoT & PLM

Company: IBM

Location: Kolkata, IN

Posted Dec 15, 2025

This job description outlines a role in IBM's delivery centers focusing on ARAS PLM development, requiring technical expertise in configuration, customization, and integration. It specifies educational qualifications, preferred skills in PLM domains, and experience with SQL Server and REST/SOAP technologies.

Internship: Developer Java & Web

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 15, 2025

This text promotes an internship at IBM Consulting, highlighting opportunities for career growth, technical expertise, and professional development through collaborative projects and mentorship programs.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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