Highly Satisfied Customer Experience Jobs

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Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

HRIS Specialist

Company: Docplanner

Location: Remote

Posted Dec 09, 2025

Docplanner Group emphasizes their mission to improve healthcare access globally, highlighting impactful roles with growth opportunities and a supportive work environment. The job description outlines responsibilities in HRIS systems and PX processes, while showcasing benefits like global healthcare insurance, career development, and an inclusive culture.

Intern 2026: Fault-tolerant quantum algorithms

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

IBM Research seeks interns to design quantum algorithms for impactful problems, emphasizing innovation, problem-solving, and real-world applications. The role requires expertise in quantum computing and classical algorithm comparison, with a focus on publishing findings and presenting work in conferences.

Senior QA Engineer

Company: Nurdsoft

Location: Remote

Posted Dec 09, 2025

The text describes a Senior Test Engineer role focusing on ensuring product quality through testing strategies, automation, and defect management. It outlines responsibilities like creating test plans, regression testing, and working in Agile environments, alongside requirements such as experience with QA techniques, API/web testing, and tools like Jira. Qualities emphasized include problem-solving, self-initiative, and collaboration in cross-functional teams.

Application Developer

Company: IBM

Location: Jakarta, ID

Posted Dec 10, 2025

This job description outlines a role in IBM Consulting focusing on application development, open-source integration, and collaboration. Responsibilities include optimizing performance, ensuring security, and contributing to open-source projects. Required skills include experience with various technologies and a bachelor's degree.

Data Engineer-Data Warehouse

Company: IBM

Location: Kochi, IN

Posted Dec 10, 2025

This job description outlines a Data Engineer role at IBM involving innovation, technical expertise, and collaboration. Responsibilities include data analysis, predictive modeling, and working with tools like Spark and Hadoop. The position emphasizes teamwork and communication skills in an Agile environment.

Data Intership Costa Rica

Company: IBM

Location: Heredia, CR

Posted Dec 10, 2025

IBM Consulting offers career growth through client collaboration, innovation in hybrid cloud and AI, and continuous learning opportunities with a focus on technical and professional development.

Backend Developer

Company: IBM

Location: Bucharest, RO

Posted Dec 10, 2025

The role involves developing backend features for IBM Consulting's products, collaborating in agile teams, and requiring expertise in Node.js/Python, HL7 FHIR, and CI/CD pipelines.

Senior SCM / TM Consultant

Company: IBM

Location: COPENHAGEN, DK

Posted Dec 10, 2025

This job description highlights a role in IBM Consulting focused on SAP solutions, emphasizing collaboration, client impact, and technical expertise in HANA SCM and TM modules. It outlines career growth opportunities, continuous improvement frameworks, and requirements for experienced consultants with strong problem-solving and communication skills.

Technology Sales Specialist - Data Platform - ONT Utilities and X Industry

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

This job description highlights a Technology Sales Specialist role at IBM's Data & AI portfolio, emphasizing opportunities to help enterprises unlock data value through transformative solutions. The position offers a collaborative sales environment with growth-focused culture, requiring expertise in IT sales, client relationship management, and IBM's strategic solutions. Candidates must demonstrate success in enterprise sales, technical knowledge of cloud platforms, and consultative selling skills.

Strategy & Operations Business Partner

Company: Stripe

Location: Remote

Posted Dec 09, 2025

Stripe seeks a strategic operations leader to drive growth through cross-functional initiatives, focusing on business reviews, analytics, and impactful programs to scale the company's global impact.

Principal Product Marketing Manager - Agents for Good™

Company: Blackbaud

Location: Remote

Posted Dec 09, 2025

This job posting highlights a leadership opportunity at Blackbaud to develop AI-driven marketing solutions with a focus on innovation, customer impact, and cross-functional collaboration. The role emphasizes strategic growth, market positioning, and competitive differentiation while offering a flexible remote work environment and comprehensive benefits.

Sr. Genesys Cloud Implementation Engineer

Company: EDCi

Location: Remote

Posted Dec 09, 2025

EDCi seeks a Sr Genesys Engineer for remote work, offering competitive perks like remote flexibility, health insurance, and training. Responsibilities include leading Genesys implementations and supporting projects with technical expertise.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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