Highly Satisfied Customer Experience Jobs

1,758,502 open positions · Updated daily

Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

Application Consultant-DevOps

Company: IBM

Location: Navi Mumbai, IN

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with clients and technical expertise in Dynatrace monitoring. It outlines responsibilities like application support, dashboard maintenance, and performance troubleshooting, along with educational and technical requirements.

Project Manager - IT Financial Operations

Company: IBM

Location: Heredia, CR

Posted Dec 09, 2025

This job description highlights a role at IBM CIC involving project management, business process improvement, and collaboration with cross-functional teams. It emphasizes skills like organizational abilities, communication, and technical expertise in hybrid cloud and AI initiatives, while outlining requirements such as a bachelor's degree and PMP certification.

Application Developer Intern

Company: IBM

Location: Casablanca, MA

Posted Dec 09, 2025

This role offers growth opportunities for interns to develop skills, collaborate with experts, and contribute to impactful projects, requiring a master's degree and technical expertise in Python, React, and cloud technologies.

IT Business Analyst - Credit (f/m/x)

Company: IBM

Location: Lancy, CH

Posted Dec 09, 2025

This job description highlights a role at IBM Consulting focusing on technical expertise, innovation, and career growth. It emphasizes collaboration with global clients, strategic partnerships, and professional development opportunities. The position requires experience in IT business analysis, credit projects, and banking processes, with benefits including training, certifications, and international project work.

Package Consultant-SAP HANA Master Data Governance

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on collaborative client relationships, innovation in hybrid cloud and AI solutions, and professional growth opportunities. It highlights roles involving SAP expertise, strategic problem-solving, and technology integration across industries.

PROCESS DELIVERY SPECIALIST-LEAD TO CASH

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This role involves collaborating with global clients to accelerate digital transformation using AI and agile methods. Responsibilities include managing Accounts Receivable processes, ensuring accuracy, and meeting SLAs. Required experience includes 24+ years in Order to Cash with expertise in cash application automation.

AI Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines an engineering role focused on designing and maintaining build systems for AI/ML components, requiring expertise in C++/Python, automation pipelines, and cross-platform development. It emphasizes collaboration with cross-functional teams and compliance with industry standards.

Software Sales Specialist – Data, AI & Automation Swiss Market (based in Valencia) (f/m/x)

Company: IBM

Location: Valencia, ES

Posted Dec 09, 2025

IBM's Software Sales Specialist role offers career growth, competitive compensation, and collaborative opportunities in Valencia, focusing on innovative solutions and client partnerships.

Package Consultant-SAP HANA SCM PP

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with global clients, technical expertise in SAP solutions, and opportunities for career growth through innovative projects and cross-functional teamwork.

Digital Professional - CONTRACTOR CONVERSION

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 09, 2025

This text describes a Web Developer role at IBM, outlining responsibilities such as creating web pages, collaborating with teams, and required technical skills. It emphasizes strategic planning, content management, and SEO while detailing educational qualifications and preferred experience.

Technical Support Professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a Support team role with responsibilities including customer issue resolution, product configuration guidance, and collaboration with engineering teams. It outlines required and preferred qualifications such as Linux administration, JVM knowledge, and experience with cloud platforms and databases.

Entry level AI/ML Engineer: SVL

Company: IBM

Location: San Jose, US

Posted Dec 09, 2025

This text describes a job opening for an entry-level AIML Engineer at IBM, outlining responsibilities related to LLM integration, data management, and AI best practices. It details required qualifications and preferred experience in machine learning and AI technologies.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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