Highly Satisfied Customer Experience Jobs

1,758,502 open positions · Updated daily

Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

Brand Technical Specialist– Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM's Brand Technical Specialist role emphasizes collaboration, technical expertise, and career growth, offering opportunities to solve complex challenges and drive digital transformation.

Process Delivery Specialist

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 09, 2025

The text describes a career in IBM Consulting emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and opportunities for career growth. It highlights responsibilities like master data management, adherence to regulations, and required skills such as accounting software proficiency and attention to detail.

Data Engineer-Data Warehouse

Company: IBM

Location: Kochi, IN

Posted Dec 09, 2025

This job description outlines a Data Engineer role at IBM Consulting, emphasizing collaboration in innovation centers, technical expertise in data processing, and use of advanced tools like Spark and Hadoop. The position requires teamwork, communication skills, and experience with ETL tools and programming languages.

Package Consultant-SAP HANA FIN CO

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with global clients, innovative projects, career growth opportunities, and expertise in SAP technologies. It highlights the potential for skill development and impactful work across industries.

Software Development Manager – Distributed Systems (Cloud Database)

Company: IBM

Location: Krakow, PL

Posted Dec 09, 2025

Astra Serverless seeks a Software Development Manager to lead the design and development of distributed database systems. The role involves tackling challenges in scalability and reliability while contributing to the future of cloud-native databases.

Java Full Stack developer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role involves working with clients on hybrid cloud and AI projects, requiring expertise in Java, Spring Boot, and other technologies. It offers opportunities to innovate and solve complex problems through strategic collaboration and technical expertise.

D365 Technical Consultant with PowerPlatform experience

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role involves working with clients on Microsoft solutions, emphasizing collaboration, innovation, and growth opportunities. Required skills include expertise in Microsoft technologies and Agile methodologies.

Entry Level Product Manager: 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text outlines the role of a Product Manager in AI and data-centric offerings, emphasizing collaboration across teams, ethical AI practices, and data-driven strategies to deliver innovative solutions. It highlights required skills in agile methodologies, product analytics, and cross-functional stakeholder alignment.

Associate Application Consultant Co-op 2026

Company: IBM

Location: No City, US

Posted Dec 09, 2025

This text promotes IBM Consulting's career opportunities, emphasizing collaboration with global clients, professional growth, and impactful work in hybrid cloud and AI. It highlights skill development, mentorship, and potential for full-time roles, while outlining required and preferred qualifications for the position.

BPOプロジェクトチームリーダー(経理財務)

Company: IBM

Location: Naha, JP

Posted Dec 09, 2025

This job description outlines financial and administrative support roles with opportunities for teamwork, management growth, and cross-cultural experience. The position involves systematic tasks like accounting processing, Excel-based reporting, and workflow system management, with structured schedules and collaborative environments.

Intern 2026: IBM Quantum Sales and Operations

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes an internship opportunity at IBM Research focused on Quantum Computing, highlighting responsibilities like client engagement, sales support, and technical communication. It emphasizes IBM's innovation-driven culture, required skills in communication and technology, and the transformative potential of quantum computing. The role combines technical expertise with business acumen, offering growth in a cutting-edge field.

Cloud Platform Software Engineer - OpenSearch

Company: IBM

Location: Markham, CA

Posted Dec 09, 2025

This text promotes IBM's software career opportunities, highlighting innovation in AI-powered cloud-native solutions, collaborative environments, and professional growth. It outlines roles involving cloud infrastructure, open-source projects, and technical expertise in Kubernetes and distributed systems.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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