How To Apply Jobs in Washington DC

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Manager, Customer Success

Company: Bold Penguin

Location: Washington DC

Posted Feb 27, 2025

Bold Penguin, a leading digital solution platform for small commercial insurance, is seeking a Manager of Customer Success. The role involves leading a team of Customer Success Managers to provide exceptional customer experiences, fostering long-term relationships, and driving revenue retention. The ideal candidate should have a Bachelor's degree, 3+ years of leadership experience, and 6+ years in the insurance industry. They must possess excellent communication skills, experience in team management, and a deep understanding of the insurance landscape. The role requires proactive support, strategy implementation, cross-functional collaboration, and regular reporting to the Director of Customer Success. The company offers competitive compensation, progressive benefits, and a results-focused culture.

Frequently Asked Questions

What are typical salary ranges for How To Apply positions by seniority?
Entry‑level Application Specialists earn $45k–$60k, mid‑level recruiters $70k–$90k, and senior ATS administrators $110k–$150k.
Which skills and certifications are required?
Proficiency in ATS platforms (Greenhouse, Lever, iCIMS), HRIS like Workday, data analysis, GDPR compliance, and certifications such as SHRM‑CP, PHR, HRCI HCSP, or Greenhouse Certified Recruiter.
Is remote work available for How To Apply roles?
Yes, many positions are fully remote. Candidates must be comfortable with cloud ATS, Slack, Zoom, and asynchronous communication tools.
What are the career progression paths?
Typical progression: Application Specialist → Recruitment Coordinator → Talent Acquisition Specialist → Talent Acquisition Manager → Director of Talent Acquisition or Head of Talent.
What industry trends affect How To Apply roles?
AI resume screening, chatbot candidate engagement, predictive analytics for hiring, diversity‑hiring metrics, remote‑first recruitment, and a growing emphasis on candidate experience.

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