Tech Jobs in Bellevue
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Bellevue's booming tech scene draws talent with top companies like Microsoft, Amazon HQ2, and Concur. The city sits on the edge of Seattle’s innovation corridor, offering high‑paying roles and a network of venture capital. Its downtown revitalization, bike‑friendly streets, and award‑winning parks create an attractive living environment for professionals who want work‑life balance.
Tech firms in Bellevue span software, AI, cybersecurity, and health tech. Microsoft’s global cloud division, Amazon’s e‑commerce logistics center, and Tableau’s data‑analytics platform dominate the landscape. Smaller firms such as 9GAG, Concur, and a growing fintech cluster in the Medina area provide startup energy and flexible roles in product, engineering, and data science.
Living in Bellevue costs more than the regional average: the median home price hit $1.3 million in 2024, and rent for a two‑bedroom apartment averages $2,800/month. With a cost of living index 15 % above Seattle, knowing salary ranges upfront lets candidates negotiate offers that cover housing, health benefits, and future growth.
Senior Product Manager II (Remote Eligible)
Company: Smartsheet
Location: Bellevue
Posted Aug 04, 2023
We're looking for people who are driven, authentic, supportive, effective, and honest. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative—join us!BI-RemoteLI-Remote We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, Japan and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. We are looking for an experienced Senior Product Manager to join our Product Organization at Smartsheet. Learn more about our platform here: Smartsheet Overview VideoYou Will:Define a vision and strategy for our Reporting product experience informed by company objectives, customer needs, and industry best practicesWork directly with customers to understand their unique challengesCreate and communicate a compelling vision for your portfolio of featuresDefine the roadmap and craft product requirementsWork closely with design and engineering to create compelling, high-quality customer experiencesBe the expert on metrics for your areas, and use them to improve our features and roadmapAnalyze market trends to inform new recommendationsSupport other duties as neededYou Have:7+ years of product management experienceExperience delivering software products from inception to launchPride in creating delightful user experiencesFocus on metrics and analyticsExperience with agile development processes and frequent product releasesExcellent written and verbal communication skillsTechnical degree, or equivalent experience working with engineers to make product decisions on behalf of customersPerks & Benefits:HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employeesEquity - Restricted Stock Units (RSUs) with all offersLucrative Employee Stock Purchase Program (15% discount)401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)Monthly stipend to support your work and productivityFlexible Time Away Program, plus Incidental Sick LeaveUp to 24 weeks of Parental LeavePersonal paid Volunteer Day to support our communityOpportunities for professional growth and development including access to LinkedIn Learning online coursesCompany Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet accountTeleworking options from any registered location in the U.S. (role specific) US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plansUS employees receive 12 paid holidays per yearEqual Opportunity Employer:Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. Join us and help these businesses leverage the potential of their workforce and mobilize their talent.This position will report to the Director of Product Management and can be based remotely from anywhere within the United States where Smartsheet is a registered employer.Our team focuses on distributed decision making that rewards ownership, transparency, and collaboration. In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work.
Sales Development Representative
Company: Smartsheet
Location: Bellevue
Posted Aug 04, 2023
We’re looking for people who are driven, authentic, supportive, effective, and honest. At Smartsheet, we welcome diverse perspectives and people who aren’t afraid to be innovative—join us! BI-RemoteLI-Remote Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. In addition, this role will be eligible for a market competitive bonus and RSU stock grant upon accepted offer. California & New York: $54,000 | All other US States: $50,000.Equal Opportunity Employer:Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. You will report to the Manager, Sales Development who is based in the US. You Will: Engage and qualify inbound leads and inquiriesEngage current users to expand awareness, educate, ask for referrals, identify new opportunities and develop account knowledgePartner and work with the Commercial Sales teams - including New Business, Client Development, Customer Success and Professional ServicesWork with other Smartsheet teams to develop account knowledge, relationship maps, and use case opportunities through direct account engagement and insight tools.Schedule appointments and demos for new logo acquisitions and expansion into existing customer baseHold thoughtful and engaging conversations over the phone and emailBe the subject matter expert on Smartsheet products and servicesOther duties as assignedYou Have: Capability of understanding customer pain points, requirements and delivering a response presenting Smartsheet as a solutionAptitude to manage numerous requests and time demands concurrently, while achieving production goals from assigned territory or set of accountsContribute to the team effort and play an essential part in the smooth running of teamsExcellent verbal and written communication skillsPassion for working with new technologies and new technical conceptsAbility to deal well with adversity; remaining driven and resilient Degree or relevant work experiencePerks & Benefits:HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employeesEquity - Restricted Stock Units (RSUs) with all offersLucrative Employee Stock Purchase Program (15% discount)401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)Monthly stipend to support your work and productivity15 days PTO to start, plus Flexible Sick LeaveUp to 24 weeks of Parental LeavePersonal paid Volunteer Day to support our communityOpportunities for professional growth and development including access to LinkedIn Learning online coursesCompany Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet accountTeleworking options from any registered location in the U.S. (role specific) Smartsheet provides a rate of compensation for roles that may be hired in different geographic areas we are licensed to operate our business from. We are only considering candidates located in the Pacific time-zone.
Team Manager, Technical Support
Company: Smartsheet
Location: Bellevue
Posted Aug 05, 2023
We're looking for people who are driven, authentic, supportive, effective, and honest. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be creative—join us!BI-RemoteLI-Remote Our teams of experts are aligned to various domains of knowledge, promoting the most effective and expedient customer resolution. You will report to a Sr Support Manager within the Global Support team. Estimated Breakdown: Core responsibility distribution may change depending on business and customer need but in general fall around: 70% People management, career development & coaching 30% Operations: Provide oversight, case/queue management & insights of the day-to-day operations of your team, owning and driving towards meeting KPIs/SLAs You Will: Manage & lead a team of globally distributed technical support professionals to provide enterprise-level, post-sales technical support to Smartsheet customers. Teams will be comprised of members with varying levels of technical expertise and tenure Set clear objectives, coach & provide feedback, evaluate progress, and instill a high performance culture with focus on teamwork, customer excellence, and ownership for resolving customer issuesOwn and drive performance and customer outcomes through the delivery of SLAs and KPIsLeverage the strengths of your team to maintain case volume, reduce backlog, and deliver improvements to Support experiences Analyze and interpret KPI metrics, customer feedback, to identify trends and make recommendations for improving efficiencies Execute to meet targets of strategic goals set by Support Leadership Perform regular case reviews and quality assessments of your team Actively engage in the release readiness process and assist with evaluating new features and changesCreate a culture of inclusivity, recognizing the strengths that individuals bring to the team to promote engagement and development opportunities Recruit to business needs, alongside recruitment partners, shaping and iterating to ensure the quality of talent attractedPartner with the Training team, as applicable, aligning on onboarding and assessment objectives and programs, through feedback and effective communication whilst sharing any skill gapsPromote continuous improvements through recognition and feedback within the teamEffectively partner across the global Support organization and other stakeholders to drive initiatives, share ideas, and model team collaborationOther duties as assigned You Have: 3+ years of prior people management or equivalent experience in mentoring, managing, or providing feedback to individual contributors3+ years experience working in a technical support or customer service environment, with a preference for prior experience operating in a fast-paced, high-volume technical SaaS environment with a high degree of critical thinking and problem solving Experience with frontline management and working with or leading global teams preferredExperience in coaching, mentoring, managing, and evaluating performance of individual contributorsExcellent end-user interaction and strong written and verbal communication skillsLeadership skills and proven track record as a resource for other team managersDemonstrated ability to work independently and take ownership of issues or challengesAbility and desire to learn and develop new skills quickly and grow along with a leading global software productPerks & Benefits: HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees Equity - Restricted Stock Units (RSUs) with all offers Lucrative Employee Stock Purchase Program (15% discount) 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Incidental Sick Leave Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to LinkedIn Learning online courses Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Equal Opportunity Employer: Smartsheet is an Equal Opportunity Employer committed to encouraging an inclusive environment with the best employees. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, to set you apart. We provide employment opportunities without regard to any legally protected status following applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. At Smartsheet, we build an inclusive environment that encourages and supports the diverse voices of our team members who also represent the diverse needs of our customers. The successful candidate will be experienced (3+ years) in leading and developing a Support team within a Software as a Service environment. At Smartsheet Support we empathize and empower others with expert engagements and are the first line of response for our customers to fix issues, share best practices, and advocate for users. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. As a Support Team Manager you will be directly responsible for managing and mentoring a team of globally distributed professionals in providing exceptional customer support experiences. Responsibilities include coaching and developing individuals within the team in their roles as product experts and participating in improvement efforts across Support.
Sr. Customer Success Real Manager
Company: Smartsheet
Location: Bellevue
Posted Aug 05, 2023
We’re looking for people who are driven, authentic, supportive, effective, and honest. At Smartsheet, we welcome diverse perspectives and people who aren’t afraid to be innovative—join us! You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. California & New York: $108,000 to $151,200 | All other US States: $100,000 to $140,000About Smartsheet Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, and Germany. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. This role is open to being 100% remote from anywhere within the United States where Smartsheet is a registered employer. Due to the collaborative nature of this role with Account Teams (Sales, presales, services) ideal candidates will be within driving proximity of our regional hub in Bellevue, WA or Boston, Ma.You Will: Lead Executive communications with customers and serve as an extended member of the Smartsheet account team to execute a win/win strategy on all assigned contract renewals to maximize value and enhance customer experiencePartner with the account team to fully understand and develop a clear renewal strategy for each customer based on data driven decisions and execute that strategyLead Customer Success Managers and Sales partners in driving large renewal negotiations across our customer base to ensure quarterly and annual renewal numbers are met or exceededMaintain and manage an accurate forecast for assigned upcoming renewals and communicate any renewal risk to your partners to develop resolution strategies Persuade, influence,and motivate people and collaborate with cross functional partners such as CS Leaders, Operations, Finance and Legal to identify opportunities to accelerate the contract renewal process and drive operational efficienciesProvide guidance on renewal strategy to increase value based renewal pricing solutions and allow for future expansionLead by example in commercial negotiations with selected customers to maximize value exchange, net retention rate, and multi-year agreement structuresPrepare proposals, including renewal rate calculations and contract preparationProactively adopt new initiatives and programs as neededServe as a subject matter expert and mentor to other members of the teamAct as Renewal Management expert and brand ambassadorPerform other duties as assignedYou Have: 6+ years experience of Sales, Renewal Management, Customer Success or Account Management - ideally within SaaS offeringsStrong negotiation skills with experience driving complex financially focused, multi-component contracts to completion accurately and on timeDemonstrated ability to influence and navigate objections to achieve win/win customer outcomesPrior experience and a proven track record of working and building robust stakeholder partnerships specifically within the Enterprise segment strongly preferred.Familiarity with project management methodologies and the ability to use those in service of managing the renewal cycle Ability to plan and execute initiatives by effectively representing the team across departments, ie: implementing new processes and initiatives in a well-planned, well-documented and organized mannerMotivated by an entrepreneurial mindset and comfortable with ambiguity Strong level of urgency, organization and prioritization skillsExperience working with Salesforce or other CRM systems Ability to travel up to 40% for Sales and Success QBRs and customer onsitesPerks & Benefits: HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees Equity - Restricted Stock Units (RSUs) with all offers Lucrative Employee Stock Purchase Program (15% discount)401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Incidental Sick Leave Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to LinkedIn Learning online coursesCompany Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive range of compensation for roles that may be hired in different geographic areas we are licensed to operate our business from. In addition, this role will be eligible for a market competitive bonus and RSU stock grant upon accepted offer. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal experience for our customers. This important role will report to our Senior Manager of Renewal Management. BI-RemoteLI-Remote
Senior Graphics Engineer
Company: Unity
Location: Bellevue
Posted Aug 05, 2023
We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. Specifically, Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.In the fourth quarter of 2021, Unity had, on average, 3.9 billion monthly active end users who consumed content created or operated with its solutions. The applications developed by these creators were downloaded, on average, five billion times per month in 2021. Should you have any concerns about your privacy, please contact us at [email protected] SEN*Note: Certain locations require a good faith disclosure of the base pay for the role. For more information, please visit www.unity.com.Unity is a proud equal opportunity employer. Unity does not accept unsolicited headhunter and agency resumes. The actual base pay for the successful candidate may differ based on location and level.Gross pay salary$134,300—$181,800 USD Please take a moment to review our Prospect and Applicant Privacy Policies.
Lead Engine & Tools
Company: ProbablyMonsters
Location: Bellevue
Posted Aug 04, 2023
Has worked in Maya, Photoshop, P4, WWise, GitHub, Linux, Backtrace.IO, WinDbg. Paid holidays and vacation, bereavement leaves, and parental leave. When an offer is made, many factors are considered, such as your unique experience and skills, where you live, where the work will be performed, what similar jobs pay, internal equity, and what you're looking for. Healthcare spending accounts, dependent care spending accounts, life and AD&D insurance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. Shipped games on modern consoles (Xbox, PlayStation, Switch, PC etc.). Incentive compensation is not guaranteed. Vector Math, Linear algebra). Our mission to unite, guide, and empower talented teams to redefine what it means to create exceptional games within a healthy, rewarding culture. In addition to base pay, employees in this role may be eligible for additional incentives, such as a sign-on bonus and short- and long-term incentives.
Staff Application Security Engineer
Company: Flexport
Location: Bellevue
Posted Aug 03, 2023
Flexport, a company revolutionizing global trade since 2013, is seeking Security Engineers to bolster its application security. With offices worldwide and a client base of over 10,000, Flexport aims to establish itself as the most trusted entity in the global trade ecosystem. The ideal candidate will have extensive application security experience, proficiency in various security testing tools, and expertise in securing CI/CD pipelines. Flexport values diversity and offers comprehensive onboarding through Flexport Academy. The company is currently valued at $8B and is experiencing significant growth.
Director, People Tech
Company: Flexport
Location: Bellevue
Posted Aug 04, 2023
Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. )$173,871—$193,190 USD Ready to tackle global challenges that impact business, society, and the environment? The US base salary range for this full-time position: (exclusive of bonus, equity and benefits. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.We know this industry is complex. Master's degree is a plus.Proven experience (10+ years) in HR technology management, preferably in a leadership capacity.Deep understanding of HR systems, such as HRIS, ATS, LMS, and related technologies.Strong analytical skills with the ability to collect, analyze, and interpret complex data sets.Excellent project management skills, with a track record of successfully leading and delivering HR technology initiatives.Strong knowledge of data privacy regulations (e.g., GDPR, CCPA) and HR compliance requirements.Exceptional communication and stakeholder management skills, with the ability to influence and collaborate effectively across all levels of the organization.Demonstrated ability to lead and develop high-performing teams.Proactive and forward-thinking mindset, staying abreast of industry trends and emerging technologies.About Flexport:At Flexport, we believe global trade can move the human race forward.
Senior Communications Manager, Global Operations
Company: Flexport
Location: Bellevue
Posted Aug 04, 2023
)$103,230—$129,500 USD Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.To learn more about what our tech teams have been up to, head to the Engineering Blog.The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. Ready to tackle global challenges that impact business, society, and the environment? The US base salary range for this full-time position: (exclusive of bonus, equity and benefits. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.We know this industry is complex. Our mission is to make global trade easy for everyone. That’s why it’s our mission to make it easy and accessible for everyone.
Software Engineer - Gameplay (Technical Leadership)
Company: Meta
Location: Bellevue
Posted Aug 05, 2023
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Additionally, Meta participates in the E-Verify program in certain locations, as required by law We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. You may view Meta's Pay Transparency Policy, Equal Employment Opportunity is the Law notice, and Notice to Applicants for Employment and Employees by clicking on their corresponding links. We may use your information to maintain the safety and security of Meta, its employees, and others as required or permitted by law. )Experience in UX design or game designExperience with real time networked features (i.e., synchronous multiplayer games)Thrives in dynamic, fast-paced environmentsExperience with virtual reality (Rift, Quest, VIVE, Gear VR, etc. You may view our Equal Employment Opportunity notice here. The ideal candidate is an experienced Software Engineer with games, AR/VR, and other 3D interactive industry background, with an ability to rapidly prototype and turn concepts into reality through iterative product development. Required Skills Software Engineer - Gameplay (Technical Leadership) Responsibilities: Architect efficient and reusable systems that drive complex AR/VR applicationsPrototyping new interactions and features with an eye toward intuitive usability and feelDrive design and implementation for proposed playful and creative projects for Experiences in AR or VRLead collaboration with multi-functional teams to achieve compelling experiencesEngage with FB teams to understand and utilize FB graph and features that will power social UX Minimum Qualification Minimum Qualifications: Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience.10+ years experience as an engineer shipping user-facing features on games or other 3D interactive productsDemonstrated experience interfacing with other internal and external teams to incorporate their innovations and vice versaExperience leading consumer-based projects with industry-wide impactCross-functional partner, with experience working across functions to drive solutionsExperience in mentoring/influencing senior engineers across organizations Preferred Qualification Preferred Qualifications: Experience with a combination of Windows, Android, and game console programmingExperience with Unity 3D or UnrealStrong understanding of 3D math, linear algebra, and techniquesExperience with augmented reality (HoloLens, Magic Leap, ARKit, etc. )Experience with C++ and/or C programming EOE Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer.
Senior Staff Software Engineer, SMB
Company: Flexport
Location: Bellevue
Posted Aug 03, 2023
Flexport is building a modern logistics platform to simplify global trade for small and medium-sized businesses. The company aims to provide an easy and seamless shipping experience, connecting with ecommerce ecosystems like Shopify. The SMB Engineering team focuses on creating user-friendly experiences, designing systems for logistics entities, and crafting architectural strategies. Flexport values a strong engineering background, experience in building large-scale systems, and a love for simple, well-tested code. The company is currently using a stack including React, GraphQL/Relay, Java, Clojure, Postgres, Redis, and AWS.
Team Manager, Technical Support
Company: Smartsheet
Location: Bellevue
Posted Aug 05, 2023
We're looking for people who are driven, authentic, supportive, effective, and honest. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be creative—join us!BI-RemoteLI-Remote Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. We provide employment opportunities without regard to any legally protected status following applicable laws in the US, UK, and Australia. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, to set you apart. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. At Smartsheet, we build an inclusive environment that encourages and supports the diverse voices of our team members who also represent the diverse needs of our customers. Our teams of experts are aligned to various domains of knowledge, promoting the most effective and expedient customer resolution. You will report to a Sr Support Manager within the Global Support team. Estimated Breakdown: Core responsibility distribution may change depending on business and customer need but in general fall around: 70% People management, career development & coaching 30% Operations: Provide oversight, case/queue management & insights of the day-to-day operations of your team, owning and driving towards meeting KPIs/SLAs You Will: Manage & lead a team of globally distributed technical support professionals to provide enterprise-level, post-sales technical support to Smartsheet customers. Teams will be comprised of members with varying levels of technical expertise and tenure Set clear objectives, coach & provide feedback, evaluate progress, and instill a high performance culture with focus on teamwork, customer excellence, and ownership for resolving customer issuesOwn and drive performance and customer outcomes through the delivery of SLAs and KPIsLeverage the strengths of your team to maintain case volume, reduce backlog, and deliver improvements to Support experiences Analyze and interpret KPI metrics, customer feedback, to identify trends and make recommendations for improving efficiencies Execute to meet targets of strategic goals set by Support Leadership Perform regular case reviews and quality assessments of your team Actively engage in the release readiness process and assist with evaluating new features and changesCreate a culture of inclusivity, recognizing the strengths that individuals bring to the team to promote engagement and development opportunities Recruit to business needs, alongside recruitment partners, shaping and iterating to ensure the quality of talent attractedPartner with the Training team, as applicable, aligning on onboarding and assessment objectives and programs, through feedback and effective communication whilst sharing any skill gapsPromote continuous improvements through recognition and feedback within the teamEffectively partner across the global Support organization and other stakeholders to drive initiatives, share ideas, and model team collaborationOther duties as assigned You Have: 3+ years of prior people management or equivalent experience in mentoring, managing, or providing feedback to individual contributors3+ years experience working in a technical support or customer service environment, with a preference for prior experience operating in a fast-paced, high-volume technical SaaS environment with a high degree of critical thinking and problem solving Experience with frontline management and working with or leading global teams preferredExperience in coaching, mentoring, managing, and evaluating performance of individual contributorsExcellent end-user interaction and strong written and verbal communication skillsLeadership skills and proven track record as a resource for other team managersDemonstrated ability to work independently and take ownership of issues or challengesAbility and desire to learn and develop new skills quickly and grow along with a leading global software productPerks & Benefits: HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees Equity - Restricted Stock Units (RSUs) with all offers Lucrative Employee Stock Purchase Program (15% discount) 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Incidental Sick Leave Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to LinkedIn Learning online courses Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific)Smartsheet provides a competitive range of compensation for roles that may be hired in different geographic areas we are licensed to operate our business from. California & New York: $86,400 to $129,600 | All other US States: $80,000 to $120,000Equal Opportunity Employer: Smartsheet is an Equal Opportunity Employer committed to encouraging an inclusive environment with the best employees. In addition, this role will be eligible for a market competitive bonus and RSU stock grant upon accepted offer.